Packt
Soft skills Specialization

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Packt

Soft skills Specialization

Master Soft Skills for Workplace Success. Develop skills in assertive communication, conflict resolution, and stress management.

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Get in-depth knowledge of a subject
Intermediate level

Recommended experience

1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Learn assertiveness techniques to communicate confidently in various professional scenarios.

  • Master communication skills like active listening, persuasion, and navigating difficult conversations.

  • Develop effective conflict resolution strategies to foster a positive, productive work environment.

  • Learn stress and time management techniques to enhance productivity and maintain well-being in the workplace.

Overview

What’s included

Shareable certificate

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Taught in English
Recently updated!

September 2025

13 practice exercises

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Packt

Specialization - 5 course series

What you'll learn

  • Master practical techniques to assert yourself in professional and personal situations.

  • Develop leadership traits that inspire confidence through assertiveness.

  • Navigate negativity and aggression with assertive, positive responses.

  • Communicate assertively as a shy or introverted individual without compromising comfort.

Skills you'll gain

Category: Assertiveness
Category: Communication
Category: Negotiation
Category: Empowerment
Category: Professional Development
Category: Influencing
Category: Leadership Development
Category: Conflict Management
Category: Decision Making
Category: Empathy
Category: Verbal Communication Skills
Category: Leadership

What you'll learn

  • Master active listening and verbal/non-verbal communication techniques

  • Identify and adapt to diverse decision-making and motivational styles

  • Enhance written communication for formal and informal contexts

Skills you'll gain

Category: Communication
Category: Writing
Category: Decision Making
Category: Verbal Communication Skills
Category: Collaboration
Category: Influencing
Category: Motivational Skills
Category: Empathy
Category: Persuasive Communication
Category: Business Writing
Category: Interpersonal Communications
Category: Communication Strategies

What you'll learn

  • Develop essential skills for handling conflict calmly and effectively

  • Apply proven techniques to resolve workplace disputes while maintaining relationships

  • Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model

Skills you'll gain

Category: Conflict Management
Category: Collaboration
Category: Negotiation
Category: Mediation
Category: Leadership
Category: Interpersonal Communications
Category: Teamwork
Category: De-escalation Techniques
Category: Accountability
Category: Emotional Intelligence
Category: Active Listening
Category: Empathy

What you'll learn

  • Deliver negative feedback constructively to drive growth and collaboration

  • Understand emotional responses to feedback and navigate them effectively

  • Employ feedback techniques that inspire motivation and improvement

  • Implement feedback mechanisms to monitor progress and enhance outcomes

Skills you'll gain

Category: Constructive Feedback
Category: Emotional Intelligence
Category: Personal Development
Category: Tactfulness
Category: Empathy
Category: Performance Management
Category: Business Communication
Category: Growth Mindedness
Category: Interpersonal Communications
Category: Collaboration
Category: Communication
Category: Social Skills

What you'll learn

  • Master techniques for managing stress and enhancing workplace resilience.

  • Implement time management strategies to improve productivity and balance.

  • Recognize stress warning signs and adapt effective coping mechanisms.

  • Set achievable goals and identify time-stealers to optimize efficiency.

Skills you'll gain

Category: Time Management
Category: Goal Setting
Category: Health And Safety Standards
Category: Stress Management
Category: Resilience
Category: Self-Awareness
Category: Professional Development
Category: Organizational Skills
Category: Productivity
Category: Mental Health
Category: Personal Development
Category: Prioritization

Earn a career certificate

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Instructor

Packt - Course Instructors
Packt
965 Courses209,419 learners

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Packt

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