Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Cloud Deployment, Cloud-Native Computing, CI/CD, HTML and CSS, Cloud Applications, Node.JS, Cloud Development, NoSQL, Cloud Computing Architecture, MongoDB, Cloud Services, Server Side, Version Control, Agile Methodology, IBM Cloud, JavaScript Frameworks, Front-End Web Development, React.js, DevOps, Python Programming
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Prompt Engineering, Anthropic Claude, Generative AI, Artificial Intelligence, Application Development, Application Programming Interface (API), Authentications, Context Management, User Interface and User Experience (UI/UX) Design, Content Creation, Customer Service
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Marketing Automation, Marketing Planning, Marketing Analytics, Competitive Analysis, Prompt Engineering, Email Automation, Search Engine Optimization, Generative AI, Key Performance Indicators (KPIs), AI Personalization, Lead Generation, A/B Testing, Content Creation, Web Analytics, Performance Measurement, Data Visualization, Customer Insights, Data-Driven Decision-Making, Digital Marketing, Content Strategy
Intermediate · Specialization · 3 - 6 Months
Ludwig-Maximilians-Universität München (LMU)
Skills you'll gain: Mergers & Acquisitions, Customer Retention, Business Research, Business Strategy, Organizational Structure, Organizational Strategy, Peer Review, Game Theory, Strategic Thinking, Competitive Analysis, Strategic Partnership, Product Strategy, Report Writing, Business Consulting, Growth Strategies, Organizational Effectiveness, Strategic Decision-Making, Management Consulting, Organizational Change, Analysis
Intermediate · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: Productivity Software, Administrative Support, Sales Process, Customer Service, AI Personalization, Customer experience improvement, Sales Management, Sales, Customer Relationship Building, Process Mapping, Sales Enablement, Account Management, Microsoft Copilot, File Management, Communication, Brainstorming, Scheduling
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Sprint Retrospectives, Project Management, Stakeholder Communications, Stakeholder Management, Milestones (Project Management), Quality Management, Smart Goals, Management Reporting, Project Planning, Project Scoping, Project Documentation, Communication, Negotiation, Prioritization, Interviewing Skills, Problem Solving
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AI Security, LLM Application, Application Development, No-Code Development, AI Enablement, OAuth, Application Programming Interface (API), Real Time Data, Key Management, Authentications, Data Integration, User Interface (UI), Authorization (Computing), Live Streaming, User Interface and User Experience (UI/UX) Design, Automation, Scalability
Intermediate · Course · 1 - 4 Weeks
University of Geneva
Skills you'll gain: Portfolio Management, Wealth Management, Risk Management, Investment Management, Financial Market, Portfolio Risk, Business Risk Management, Capital Markets, Risk Analysis, Risk Modeling, Asset Management, Performance Measurement, Investments, Market Dynamics, Environmental Social And Corporate Governance (ESG), Financial Planning, Finance, Equities, Performance Analysis, Business Ethics
Beginner · Specialization · 3 - 6 Months

Alex Genadinik
Skills you'll gain: Overcoming Objections, Consultative Selling, Closing (Sales), Sales Strategy, Active Listening, Sales, General Sales Practices, Sales Process, Sales Prospecting, Rapport Building, Empathy, Customer Relationship Management
Mixed · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Business Transformation, Innovation, Digital Transformation, Data Governance, Model Evaluation, Google Cloud Platform, Google Workspace, Responsible AI, Technology Strategies, Cloud Solutions, Cloud Services, Cloud Computing, Data Strategy, Cloud Infrastructure, Cloud Applications, Collaborative Software, Team Building, Infrastructure As A Service (IaaS), Artificial Intelligence and Machine Learning (AI/ML), Machine Learning
Beginner · Specialization · 3 - 6 Months
Universidad Nacional Autónoma de México
Skills you'll gain: Design Research, Innovation, Creativity, Design Thinking, Creative Thinking, Stakeholder Analysis, Design, Brainstorming, Creative Problem-Solving, Peer Review, Ideation, Design Strategies, Product Design, Curiosity, User Experience Design, Customer experience improvement, New Product Development, Cognitive flexibility, Business Modeling, Consumer Behaviour
Beginner · Specialization · 3 - 6 Months

Universidad de los Andes
Skills you'll gain: Augmented and Virtual Reality (AR/VR), Virtual Reality, Augmented Reality, Virtual Environment, 3D Assets, Unreal Engine, Unity Engine, User Experience, Software Development Tools, Computer Programming Tools, Animations, Experience Design, Technology Solutions, Simulations
Beginner · Course · 1 - 3 Months