Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

Skills you'll gain: Prompt Engineering, Google Gemini, Multimodal Prompts, Generative AI, LLM Application, AI Product Strategy, Prototyping, Performance Tuning

Skills you'll gain: Generative AI Agents, Java, Agentic systems, OpenAI, Generative AI, Prompt Engineering, Large Language Modeling, Document Management, Secure Coding, Business Logic, Software Design Patterns, Coordination

Skills you'll gain: User Experience Design, User Experience, User Interface and User Experience (UI/UX) Design, Design Thinking, Artificial Intelligence, UI/UX Research, Experience Design, Persona (User Experience), User Interface (UI), User Centered Design, Responsible AI, Design Research, Wireframing, Prototyping, Design Reviews, Prompt Patterns, User Story, Storyboarding, Professional Development, Presentations

Skills you'll gain: Responsible AI, Human Centered Design, Data Ethics, Artificial Intelligence, Amazon Web Services, Machine Learning

Skills you'll gain: Organizational Strategy, Artificial Intelligence, Responsible AI, Strategic Thinking, Business Transformation, Business Risk Management, Business Intelligence, Business Ethics, Automation, Thought Leadership, Interviewing Skills, Human Machine Interfaces

Skills you'll gain: Design Thinking, Creative Thinking, Creativity, Brainstorming, Cognitive flexibility, Ideation, Innovation, Artificial Intelligence, Critical Thinking, Sustainable Design, Prototyping

Skills you'll gain: Customer Engagement, Responsible AI, Data Ethics, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Business Process Automation, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct

Skills you'll gain: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication

Skills you'll gain: Generative AI Agents, Agentic systems, Generative AI, Email Automation, Prompt Engineering, ChatGPT, Expense Management, Expense Reports, Workflow Management, Artificial Intelligence, Google Sheets, Automation, Travel Arrangements

Skills you'll gain: Cyber Threat Intelligence, Security Information and Event Management (SIEM), Threat Modeling, Generative AI, Threat Detection, Cybersecurity, Incident Response, Intrusion Detection and Prevention, Malware Protection, Prompt Engineering, Anomaly Detection, Vulnerability Management, Artificial Intelligence

Skills you'll gain: Responsible AI, Data Ethics, Human Computer Interaction, User Experience Design, Human Centered Design, Human Factors, Personally Identifiable Information, Information Privacy, Artificial Intelligence, Design Thinking, Machine Learning, Human Learning, Law, Regulation, and Compliance, Automation