Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Collaborative Software, Git (Version Control System), Version Control, Debugging, Software Configuration Management, Code Review, Software Development Tools, Problem Management, Conflict Management, Root Cause Analysis, Reconciliation
Beginner · Course · 1 - 4 Weeks
University of London
Skills you'll gain: Virtual Reality, Game Design, Full-Stack Web Development, Mobile Development, Human Computer Interaction, Agile Software Development, Animations, Data Ethics, Event-Driven Programming, Git (Version Control System), Web Applications, Incident Response, Data Science, Natural Language Processing, Unsupervised Learning, Combinatorics, Database Design, Web Development, Generative AI, Usability Testing
Credit offered
Graduate Certificate · 6 - 12 Months

Skills you'll gain: Power BI, Azure Synapse Analytics, Microsoft Azure, Governance, Real Time Data, Enterprise Architecture, Application Deployment, Data Architecture, DevOps, Database Architecture and Administration, Data Integration, Data Security, Microsoft 365, Role-Based Access Control (RBAC), Scalability, Collaborative Software, Version Control
Intermediate · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Sales Strategy, Data Ethics, Microsoft Copilot, General Sales Practices, Sales Training, Sales, Risking, Responsible AI, Ethical Standards And Conduct, Sales Enablement, Business Ethics, Law, Regulation, and Compliance, AI Personalization, Information Privacy, Legal Risk, Continuous Monitoring, Forecasting, Decision Making, Market Analysis, Customer Engagement
Advanced · Course · 1 - 4 Weeks

Pontificia Universidad Católica de Chile
Skills you'll gain: Financial Statement Analysis, Descriptive Analytics, FinTech, Financial Statements, Business Valuation, Derivatives, Social Determinants Of Health, Gerontology, Strategic Decision-Making, Portfolio Management, Customer Analysis, Risk Analysis, Digital Transformation, Cloud Security, Governance, Credit Risk, Leadership, Financial Analysis, Health Policy, Object Oriented Programming (OOP)
Earn a degree
Degree · 1 - 4 Years
Universidad de Palermo
Skills you'll gain: Key Performance Indicators (KPIs), Strategic Marketing, Human Capital, Human Resource Strategy, Marketing, Strategic Leadership, Strategic Decision-Making, Organizational Strategy, Customer Relationship Management, Human Resources Management and Planning, Leadership and Management, Talent Management, Enterprise Resource Planning, Marketing Management, Branding, Technical Management, Business Technologies, Marketing Planning, Marketing Strategies, Brand Strategy
Credit offered
Mastertrack · 6 - 12 Months
University of Virginia
Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Strategic Thinking, Open Mindset, Cognitive flexibility, Creativity, Collaboration, Dealing With Ambiguity, Empathy, Adaptability, Qualitative Research, Data Visualization
Beginner · Course · 1 - 4 Weeks