Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

Skills you'll gain: Human Capital, People Management, Leadership and Management, Decision Making, Organizational Structure, Organizational Effectiveness, Organizational Leadership, Employee Performance Management, Team Motivation, Compensation Management, Change Management, Job Analysis, Recruitment, Constructive Feedback

Skills you'll gain: Responsible AI, Generative AI, Data Ethics, Artificial Intelligence, Governance, Business Leadership, Business Transformation, Data-Driven Decision-Making, Competitive Intelligence, Digital Transformation, Customer Service, Operational Efficiency

Skills you'll gain: Employee Surveys, Data Collection, Business Research, Data Analysis, User Feedback, Market Research, Business Software, Data Presentation

Skills you'll gain: Innovation, Team Performance Management, Constructive Feedback, Talent Management, Employee Retention, Teamwork, Employee Coaching, Team Building, Crisis Management, Creative Thinking, Team Management, Virtual Teams, Talent Acquisition, Workforce Development, Curiosity, Ideation, Organizational Change, Strategic Leadership, Leadership, Leadership Development

Skills you'll gain: Negotiation, Contract Negotiation, Mediation, Arbitration, Price Negotiation, Planning, Strategic Planning, Conflict Management, Communication, Cultural Diversity, Business Ethics, Decision Making

Skills you'll gain: Music Theory, Musical Composition, Music, Music Performance

Skills you'll gain: Object Oriented Design, Programming Principles, Data Import/Export, Integrated Development Environments, Debugging, File Management

Skills you'll gain: Generative AI Agents, Agentic systems, LLM Application, Automation, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, System Monitoring, Workflow Management, Application Performance Management, Tool Calling, Continuous Monitoring, Scalability, Prompt Engineering, Business Software, Test Tools, Code Review, Integration Testing, User Feedback, Performance Metric

Skills you'll gain: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics

Skills you'll gain: Microsoft PowerPoint, Presentations, Data Storytelling, Verbal Communication Skills, Public Speaking, Data Visualization, Business Communication, Storytelling, Communication, Peer Review, Communication Strategies, Data Analysis, Target Audience

Skills you'll gain: Oral Comprehension, Active Listening, Public Speaking, Verbal Communication Skills, English Language, Critical Thinking, Organizational Skills, Analytical Skills