Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Ball State University
Skills you'll gain: Data Ethics, Data Collection, Probability & Statistics, Statistics, Sampling (Statistics), Data Science, R Programming, Statistical Methods, Data Structures, Data Analysis, Data Capture, Information Privacy, Tidyverse (R Package), Data Quality, Informed Consent, Social Impact, Ethical Standards And Conduct, Data Validation, Algorithms, Big Data
Build toward a degree
Beginner · Course · 1 - 3 Months

Salesforce
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Process, Salesforce, Sales Pipelines, Sales, B2B Sales, Sales Support, Customer Data Management, Databases, Data Management, Data Cleansing, Business-To-Consumer
Beginner · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Prompt Engineering, Generative AI, Sales Enablement, Financial Forecasting, AI Personalization, Sales, AI Product Strategy, AI Enablement, ChatGPT, Large Language Modeling, LLM Application, Risking, AI Workflows, Artificial Intelligence, Finance, Responsible AI, Ideation, Business Transformation, Innovation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Linux Administration, Package and Software Management, Linux, Command-Line Interface, Linux Servers, Operating System Administration, Linux Commands, Unix Commands, Ubuntu, File Systems, Red Hat Enterprise Linux, OS Process Management, Bash (Scripting Language), Unix, Software Installation, Systems Administration, File Management, Service Management, Operating Systems, Servers
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Competitive Analysis, Product Strategy, Product Management, Strategic Prioritization, Market Analysis, Product Roadmaps, Goal Setting, Business Strategy, Strategic Thinking, Strategic Decision-Making, Team Motivation, Market Dynamics, Customer Insights, Regulatory Compliance
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Telehealth, Clinical Assessment, Health Technology, Vital Signs, Health Assessment, Patient Preparation, Patient Evaluation, End User Training and Support, Patient Communication, Patient Safety
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Disaster Recovery, Server Administration, Windows Servers, Servers, Network Troubleshooting, Linux Servers, Virtualization, Hardware Troubleshooting, Operating System Administration, Virtual Machines, IT Automation, Remote Access Systems, Security Controls, Networking Hardware, System Support, Computer Hardware, Data Storage, Data Security
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Process Analysis, Kaizen Methodology, Process Mapping, Process Improvement, Solution Delivery, Business Process Improvement, Continuous Improvement Process, Team Management, Lean Methodologies, Brainstorming, Root Cause Analysis, Key Performance Indicators (KPIs), Cross-Functional Collaboration, Goal Setting
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Data Preprocessing, Recurrent Neural Networks (RNNs), Data Manipulation, Data Transformation, Financial Forecasting, Model Evaluation, Data Visualization, Time Series Analysis and Forecasting, Exploratory Data Analysis, Keras (Neural Network Library), Deep Learning, Pandas (Python Package), NumPy
Mixed · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Financial Services, Banking, Customer experience strategy (CX), Regulatory Requirements, Market Intelligence, FinTech, Risk Management, Digital Transformation, Mobile Banking, Fraud detection, Cybersecurity, Emerging Technologies, Blockchain, Artificial Intelligence and Machine Learning (AI/ML), Corporate Sustainability
Beginner · Course · 1 - 3 Months

Skills you'll gain: Business Modeling, Value Propositions, Business Planning, Customer Analysis, User Research, Target Audience, Business Marketing, Financial Management, Marketing Strategies, Entrepreneurship, Customer Acquisition Management, Market Opportunities, Email Marketing, Business Development, Social Media Marketing, Interviewing Skills, Product Development, Search Engine Optimization
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Data Manipulation, Data Transformation, Pivot Tables And Charts, Data Wrangling, Data Cleansing, Data Integration, R Programming, Data Preprocessing
Intermediate · Guided Project · Less Than 2 Hours