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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Packt

    Specflow and Cucumber for .NET Developers - The Master Guide

    Skills you'll gain: Gherkin (Scripting Language), Behavior-Driven Development, Cucumber (Software), Test Execution Engine, .NET Framework, User Story, Test Case, Test Script Development, Microsoft Visual Studio, Test Automation, C# (Programming Language), Acceptance Testing, Functional Requirement, Scenario Testing, Maintainability

    Beginner · Course · 3 - 6 Months

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    Packt

    YOLO-NAS + v8 Full-Stack Computer Vision Course

    Skills you'll gain: Computer Vision, Mobile Development, Model Deployment, PyTorch (Machine Learning Library), Application Development, Tensorflow, Transfer Learning, Application Deployment, Data Preprocessing, Model Evaluation, User Interface (UI), Development Environment, Real Time Data, User Interface (UI) Design

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    BigQuery Fundamentals for Redshift Professionals

    Skills you'll gain: Amazon Redshift, SQL, Identity and Access Management, Query Languages, Google Cloud Platform, Database Design, Database Management, Data Import/Export, Extract, Transform, Load, Data Warehousing, Data Integration, Data Architecture, Data Modeling

    Intermediate · Course · 1 - 3 Months

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    Starweaver

    Gen AI Sales Forecasting and Marketing Analysis

    Skills you'll gain: Responsible AI, Data Ethics, Google Gemini, Marketing Analytics, Generative AI, AI Enablement, Governance, AI Security, Sales Strategy, Customer Insights, Marketing Strategies, ChatGPT, Persona Development, Marketing Effectiveness, Social Media Campaigns, Forecasting, Automation, Analysis, Process Optimization, Visualization (Computer Graphics)

    Intermediate · Course · 1 - 3 Months

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    University of California, Davis

    How to Write Emails and Engage Professors

    Skills you'll gain: Relationship Building, Research, Planning, Goal-Oriented, Professionalism, Resilience, Resourcefulness, Problem Solving, Persistence, Persuasive Communication, Time Management, Communication, Strategic Thinking

    Intermediate · Course · 1 - 4 Weeks

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    Starweaver

    Data Storytelling for Investors and Financial Advisors

    Skills you'll gain: Data Storytelling, Data Visualization, Storytelling, Financial Data, Data Visualization Software, Financial Acumen, Finance, Verbal Communication Skills, Presentations, Communication, Plotly, Data Flow Diagrams (DFDs), Matplotlib, Analysis, Seaborn, Customer Engagement

    Intermediate · Course · 1 - 4 Weeks

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    C

    Coursera

    Instagram Optimization: Grow Your Presence

    Skills you'll gain: Instagram, Content Performance Analysis, Social Media Management, Social Media, Social Media Marketing, Brand Marketing, Social Media Strategy, Content Strategy, Customer Engagement, Marketing Analytics, Content Creation, Performance Metric, Analytics

    Beginner · Course · 1 - 4 Weeks

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    LearnQuest

    Consultative Mastery and Negotiation in Complex Sales

    Skills you'll gain: Consultative Selling, Account Strategy, Account Management, Solution Selling, Sales, Sales Strategy, Negotiation, Contract Negotiation, Enterprise Sales, B2B Sales, Price Negotiation, Sales Pipelines, Business Ethics, Conflict Management, Overcoming Objections, AI Personalization, Value Propositions, Stakeholder Management, Proposal Development, Competitive Analysis

    Beginner · Course · 1 - 4 Weeks

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    Dubai College of Tourism

    Travel Operations: From Bookings to Documentation

    Skills you'll gain: Operational Efficiency, Strategic Decision-Making, Revenue Management, Operations, Billing & Invoicing, Return On Investment, Record Keeping

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Ultimate Guide to Raspberry Pi - Tips, Tricks, and Hacks

    Skills you'll gain: Command-Line Interface, Unix Commands, Remote Access Systems, Linux Commands, System Configuration, Computer Hardware, Networking Hardware, Embedded Systems, Python Programming, Operating Systems, File Management, Peripheral Devices, Software Installation

    Beginner · Course · 3 - 6 Months

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    Coursera

    TikTok Community: Engage & Build

    Skills you'll gain: TikTok, Drive Engagement, Social Media Management, Customer Engagement, Social Media Strategy, Social Media, Community Development, Content Strategy

    Beginner · Course · 1 - 4 Weeks

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    E

    EDUCBA

    Predictive Analytics: Apply, Analyze & Interpret

    Skills you'll gain: Regression Analysis, Statistical Hypothesis Testing, Statistical Analysis, Correlation Analysis, Predictive Analytics, Data Analysis, Minitab, Statistical Methods, Forecasting, Business Analytics, Quantitative Research, Data-Driven Decision-Making, Descriptive Statistics, Case Studies, Financial Analysis, Microsoft Excel

    Mixed · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Specflow and Cucumber for .NET Developers - The Master Guide: Packt
  • YOLO-NAS + v8 Full-Stack Computer Vision Course: Packt
  • BigQuery Fundamentals for Redshift Professionals: Google Cloud
  • Gen AI Sales Forecasting and Marketing Analysis: Starweaver
  • How to Write Emails and Engage Professors: University of California, Davis
  • Data Storytelling for Investors and Financial Advisors: Starweaver
  • Instagram Optimization: Grow Your Presence: Coursera
  • Consultative Mastery and Negotiation in Complex Sales: LearnQuest
  • Travel Operations: From Bookings to Documentation: Dubai College of Tourism
  • Ultimate Guide to Raspberry Pi - Tips, Tricks, and Hacks: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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