Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Northeastern University
Skills you'll gain: Data Warehousing, Extract, Transform, Load, Data Integration, Data Modeling, Data Architecture, Star Schema, Data Governance, Database Design, Data Management, SQL, Relational Databases, Business Intelligence, Data Mining, Data Quality, Data Analysis, Systems Design
Mixed · Course · 1 - 3 Months

Skills you'll gain: Exploratory Data Analysis, Model Deployment, Keras (Neural Network Library), Transfer Learning, Data Analysis, Data Preprocessing, Image Analysis, Deep Learning, Classification Algorithms, Applied Machine Learning, Computer Vision, Model Evaluation, Machine Learning, Performance Tuning
Intermediate · Course · 3 - 6 Months

Google Cloud
Skills you'll gain: Looker (Software), Collaborative Software, Enterprise Application Management, Data Management, Identity and Access Management, Google Cloud Platform, Scheduling, Customer Support, Administration, Management Reporting, Data Storytelling, Data Sharing, Data Access, Auditing
Intermediate · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Data Literacy, Data Analysis, Trend Analysis, Data Presentation, Analytical Skills, Analysis, Data Visualization, Logical Reasoning, Arithmetic, Estimation, Decision Making
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Autodesk Maya, Autodesk, 3D Modeling, Computer Graphics, Visualization (Computer Graphics), Image Quality
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Data Presentation, Data Visualization Software, Query Languages, Data Integration, Data Analysis
Beginner · Project · Less Than 2 Hours

Coursera
Skills you'll gain: Dashboard, Business Reporting, HubSpot CRM, User Accounts, Customer Relationship Management (CRM) Software, Work Order
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Research Methodologies, User Research, Ideation, Team Building, UI/UX Research, Usability Testing, Team Oriented, Product Design, User Centered Design, User Experience, Product Development, Performance Measurement, Product Improvement, Innovation, Prioritization, UI/UX Strategy, Agile Product Development, A/B Testing, Customer Engagement, Product Requirements
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Git (Version Control System), GitHub, Version Control, CI/CD, DevOps, Debugging, Continuous Integration, Continuous Deployment, Infrastructure as Code (IaC), Application Security, Development Environment, File Management, Continuous Monitoring
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: IntelliJ IDEA, Integrated Development Environments, Java, Development Environment, Debugging, Object Oriented Programming (OOP), Programming Principles
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Shiny (R Package), User Interface (UI), Data Visualization Software, Interactive Data Visualization, Application Deployment, Web Applications, Front-End Web Development, Data Analysis, Back-End Web Development, Spatial Data Analysis, Web Development, Full-Stack Web Development, Python Programming, Application Development, Development Environment
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Amazon Bedrock, Model Evaluation, Data Preprocessing
Beginner · Course · 1 - 3 Months