Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Google Cloud
Skills you'll gain: Generative AI, AI Enablement, Web Analytics and SEO, Google Cloud Platform, Data Management, Information Management, Analytics, Information Architecture, AI Security, Data Integration, Unstructured Data, System Configuration
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Sprint Planning, Project Estimation, Estimation, Backlogs, Agile Methodology, Agile Project Management, Kanban Principles, User Story, Team Management, Project Planning
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Looker (Software), Collaborative Software, Data Management, Identity and Access Management, Data Sharing, Management Reporting, Google Cloud Platform, Administration, Data Storytelling, Scheduling, Customer Support, Email Automation, Auditing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: IntelliJ IDEA, Integrated Development Environments, Java, Development Environment, Debugging, Object Oriented Programming (OOP), Programming Principles
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Digital Advertising, Content Performance Analysis, Target Audience, Social Media Marketing, Social Media, Advertising, Drive Engagement, Customer Engagement
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Package and Software Management, Linux Administration, Linux, User Accounts, Command-Line Interface, Operating System Administration, Open Source Technology, Disaster Recovery, Red Hat Enterprise Linux, System Monitoring, Unix Commands, System Configuration, Systems Administration, Linux Commands, Security Controls, Firewall, File Management
Mixed · Course · 1 - 3 Months

Skills you'll gain: Unreal Engine, 3D Modeling, 3D Assets, Computer Graphics, Virtual Environment, Animation and Game Design, Visualization (Computer Graphics), Animations, Data Import/Export, File Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Test Tools, System Testing, Application Programming Interface (API), User Acceptance Testing (UAT), Acceptance Testing, Testability
Mixed · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, Generative AI, Google Cloud Platform, SQL, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Predictive Modeling, Customer Relationship Management
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Gemini, Marketing Analytics, Analytics, Customer Analysis, Generative AI, Data Analysis, Analytical Skills, Customer Insights, Google Cloud Platform, Customer Data Management, Marketing Strategies, Predictive Modeling, Forecasting
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Prompt Engineering, Generative AI Agents, Retrieval-Augmented Generation, AI Enablement, Customer Engagement, Google Cloud Platform, AI Personalization, Tool Calling, Innovation, Organizational Strategy
Beginner · Course · 1 - 3 Months
Simplilearn
Skills you'll gain: User Story, Project Estimation, Sprint Planning, Agile Project Management, Agile Methodology, Estimation, Stakeholder Communications, Backlogs, Agile Product Development, Stakeholder Management, Project Controls, Prioritization, Project Management, Forecasting, Release Management, Continuous Monitoring
Beginner · Course · 1 - 3 Months