Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Alex Genadinik
Skills you'll gain: Content Performance Analysis, Brand Strategy, ChatGPT, Storytelling, Brand Marketing, Corporate Communications, Performance Measurement, Key Performance Indicators (KPIs), Drive Engagement, Brand Awareness, Branding, Value Propositions, Prompt Engineering, Responsible AI, Data Ethics, Copywriting, Customer Engagement
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Google Analytics, Marketing Effectiveness, Smart Goals, Web Analytics and SEO, Advertising Campaigns, Google Ads, Adobe Analytics, Web Analytics, Marketing Analytics, Goal Setting, Search Engine Optimization, Marketing Strategies, Customer Insights, Campaign Management, Performance Reporting, Target Audience, Business Reporting, Key Performance Indicators (KPIs), Performance Analysis, Data-Driven Decision-Making
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: AI Workflows, Artificial Intelligence
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Closing (Sales), Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, Inside Sales, B2B Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, AI Personalization, Email Automation, Customer Relationship Management (CRM) Software, Generative AI, ChatGPT, Customer Engagement
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Musical Composition, Music, Music Theory, Peer Review, Music Performance, Post-Production, Storytelling, Media Production, Editing, Performing Arts, Organizational Skills, Writing, Technology Solutions
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: QuickBooks (Accounting Software), Vendor Management, Ledgers (Accounting), Accounting Software, Inventory and Warehousing, Payroll Processing, Financial Reporting, Business Reporting, Customer Data Management, Management Reporting, Financial Analysis, Payroll, Billing & Invoicing, Sales Management, Project Accounting, Small Business Accounting, Accounting Systems, Business Software, Business, Business Analysis
Beginner · Specialization · 3 - 6 Months

Rice University
Skills you'll gain: Communication Planning, Stakeholder Management, Organizational Structure, Project Documentation, Project Management, Project Management Life Cycle, Stakeholder Analysis, Project Scoping, Planning, Project Planning, Requirements Management, Financial Analysis, Business Analysis, Case Studies, Peer Review
Beginner · Course · 1 - 3 Months
Skills you'll gain: LLM Application, Prompt Engineering, Performance Tuning, Performance Testing, Tool Calling, Responsible AI, A/B Testing, Application Performance Management, Retrieval-Augmented Generation, Model Evaluation, OpenAI API, Scalability, API Design
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Scrum (Software Development), Team Building, Team Management, Backlogs, Agile Project Management, Agile Methodology, Sprint Retrospectives, Team Leadership, Sprint Planning, User Story, Cross-Functional Collaboration, Case Studies, Project Management, Resilience
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Management Accounting, Forecasting, Cost Accounting, Budget Management, Budgeting, Performance Measurement, Variance Analysis, Internal Controls, Performance Management, Cost Control, Cost Management, Operating Budget, Management Reporting, Profit and Loss (P&L) Management, Resource Allocation, Cost Estimation, Financial Controls, Risk Management, Financial Analysis, Customer Analysis
Beginner · Course · 1 - 3 Months

Skills you'll gain: Animation and Game Design, Android (Operating System), Unity Engine, Video Game Development, Mobile Development, C# (Programming Language), Game Design, Scripting, Object Oriented Programming (OOP)
Intermediate · Course · 1 - 3 Months

Skills you'll gain: QuickBooks (Accounting Software), Vendor Management, Inventory and Warehousing, Accounting Software, Customer Data Management, Financial Analysis, Billing & Invoicing, Sales Management, Financial Reporting, Expense Management, Payroll, Accounts Payable, Bookkeeping, Cash Flows, Accounts Receivable
Beginner · Course · 1 - 3 Months