
Skills you'll gain: Proposal Development, Business Writing, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Insights, Stakeholder Communications, Customer Acquisition Management, Loyalty Programs, Customer Analysis, Personalized Service, Gap Analysis
Advanced · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Customer Relationship Management, Marketing Effectiveness, Customer Data Management, A/B Testing, Product Improvement, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
★ 4.5 (132) · Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Customer experience improvement, Customer Insights, Customer Service, Customer Analysis, Customer Engagement, Customer Retention, Customer Relationship Building, User Feedback, Product Improvement, Active Listening, Continuous Improvement Process, Cross-Functional Collaboration
★ 4.8 (181) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer experience improvement, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Product Knowledge, Business Management, Smart Goals, Business Strategies, Growth Strategies, Business, Service Level Agreement
★ 4.6 (7) · Beginner · Course · 1 - 3 Months

STARWEAVER
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Relationship Building, Customer Analysis, Customer Retention, Customer Success Management, Sales Management, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making
★ 4.6 (292) · Beginner · Course · 1 - 4 Weeks

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Trustworthiness, Team Management, Teamwork, Team Leadership, Productivity, Team Building, Visionary, Peer Review, Team Collaboration, Collaboration, Employee Engagement, Value Propositions, Drive Engagement, Honesty, People Development, Professional Development, Storytelling, Employee Coaching, Employee Performance Management, Employee Retention
★ 4.7 (23) · Beginner · Specialization · 1 - 3 Months

Microsoft
Skills you'll gain: Customer Engagement, Customer Retention, Customer Relationship Building, Relationship Management, Customer Communications Management, Customer Service, Customer Analysis, Driving engagement, Account Strategy, Emotional Intelligence, Account Management, Customer Complaint Resolution, AI Personalization, Writing, Communication Planning, Communication, Business Metrics, System Implementation
Beginner · Course · 1 - 3 Months

The Expert Academy
Skills you'll gain: Closing (Sales), Customer Relationship Management, Selling Techniques, B2B Sales, Sales Presentation, Sales, Customer Relationship Management (CRM) Software, Customer Retention, Account Management, Overcoming Objections, Sales Management, Sales Strategy, Relationship Management, Customer Relationship Building, Customer experience improvement, Negotiation, Price Negotiation, Customer Insights, Growth Strategies, Relationship Building
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Data-Driven Marketing, Customer Retention, Email Automation, Marketing Automation, HubSpot CRM, Marketing Strategies, Customer Analysis, Marketing Analytics, Customer Relationship Management (CRM) Software, Target Audience, Email Marketing, Data-Driven Decision-Making, Customer Insights, B2B Sales, Marketing Effectiveness, Data Cleansing, Customer Relationship Management, Lead Generation, Growth Strategies, E-Commerce
Intermediate · Specialization · 3 - 6 Months

Harvard Business Review
Skills you'll gain: Marketing Planning, Customer Engagement, Value Propositions, Customer Analysis, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Customer experience improvement, Marketing, Target Audience, Team Building, Marketing Communications, Market Research, Customer Support, Global Marketing, Consumer Behaviour
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Relationship Building, Brand Loyalty, Relationship Management, User Feedback
★ 5 (36) · Beginner · Course · 1 - 4 Weeks

Chris Croft Training
Skills you'll gain: Brand Loyalty, Price Negotiation, Customer Retention, Operating Cost, Consumer Behaviour, Gross Profit, Marketing Psychology, Growth Strategies, Negotiation, Entrepreneurship, Small Business Accounting, Leadership and Management, Finance
Mixed · Course · 1 - 3 Months