CVS Health
CVS Health Call Center Customer Service Professional Certificate
CVS Health

CVS Health Call Center Customer Service Professional Certificate

Launch your career in call center customer service. Build job-ready skills to land your next role in call center customer service.

Taught in English

Some content may not be translated

Denielle Booth
Ricky La
Cory McLaren

Instructors: Denielle Booth

4,382 already enrolled

Included with Coursera Plus

Professional Certificate - 4 course series

Earn a career credential that demonstrates your expertise

4.7

(78 reviews)

Beginner level

Recommended experience

2 months at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Create positive interactions with customers and de-escalate conflict

  • Create solutions to customer problems

  • Describe different roles in call center customer service

Details to know

Shareable certificate

Add to your LinkedIn profile

Professional Certificate - 4 course series

Earn a career credential that demonstrates your expertise

4.7

(78 reviews)

Beginner level

Recommended experience

2 months at 10 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Prepare for a career in Customer Service

  • Receive professional-level training from CVS Health
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from CVS Health
  • Qualify for in-demand job titles: Customer Service Representative, Customer Support Specialist
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$37,000+
median U.S. salary for Customer Service
¹
826,000+
U.S. job openings in Customer Service
¹

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera’s job search guide

¹Lightcast™ Job Postings Report, United States, 7/1/22-6/30/23. ²Based on program graduate survey responses, United States 2021.

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 4 course series

Introduction to Customer Service

Course 118 hours4.7 (72 ratings)

What you'll learn

Skills you'll gain

Category: Active Listening
Category: Communication
Category: Task Prioritization
Category: Time management

Interacting with Customers

Course 221 hours4.6 (18 ratings)

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication
Category: Time management
Category: De-escalation

Call Center Customer Service

Course 319 hours4.7 (30 ratings)

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication
Category: Problem Solving
Category: Time management
Category: De-escalation

What you'll learn

Skills you'll gain

Category: Customer Service
Category: Communication
Category: Resume Creation

Instructors

Denielle Booth
CVS Health
1 Course2,207 learners

Offered by

CVS Health

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Frequently asked questions