Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Active Directory, Server Administration, Disaster Recovery, Cloud Infrastructure, Technical Consulting, Cloud Services, Servers, Network Infrastructure
★ 4.8 (27K) · Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Network Model, Data Cleansing, Telecommunications, Data Validation, Data Integrity, Data Modeling, Network Engineering, Service Management, Computer Networking, Process Improvement
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Disaster Recovery, Threat Detection, Hardening, Malware Protection, Security Controls, Role-Based Access Control (RBAC), Data Storage Technologies, Systems Administration, Cybersecurity, Verification And Validation, Network Security, Risk Management, Authentications, Data Storage
Intermediate · Course · 1 - 4 Weeks

John Wiley & Sons
Skills you'll gain: Retail Store Operations, Customer Analysis, Inventory and Warehousing, Customer Retention, Inventory Control, Order Management, Inventory Management, Order Fulfillment, Customer experience improvement, Customer Insights, AI Personalization, Order Delivery, User Research, Order Processing, Retail Management, Loyalty Programs, E-Commerce, Marketing Strategies, Digital Marketing, Business
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Incident Response, Incident Management, Computer Security Incident Management, Business Continuity Planning, Business Continuity, Disaster Recovery, Security Information and Event Management (SIEM), Cybersecurity, Communication Planning, Coordinating, Information Privacy, Computer Security, Network Security, Computer Networking
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Business Continuity Planning, Incident Response, Business Continuity, Disaster Recovery, Incident Management, Computer Security Incident Management, Security Management, Security Controls, Cyber Operations, Continuous Monitoring, Communication Planning, Stakeholder Communications, Patch Management, Business, Threat Detection, Cloud Security, Leadership
Intermediate · Course · 1 - 3 Months

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, User Provisioning, Database Application, Security Controls, Business Process Automation, Enterprise Application Management, Email Automation, Role-Based Access Control (RBAC), System Configuration, Identity and Access Management, Information Management, Data Security, Automation, Content Management, Scripting
★ 4.1 (32) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Customer Service, Customer Support, Customer Relationship Building, Customer experience improvement, Interpersonal Communications, Customer Complaint Resolution, Empathy, Customer experience strategy (CX), Customer Retention, Customer Success Management, Communication, Communication Strategies, Business Communication, IT Service Management, Business, Business Strategies, Business Management, Growth Strategies, Culture, Environment
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Customer experience improvement, Service Level Agreement, Information Technology Infrastructure Library, Performance Metric, Customer Service, Business Metrics, Performance Measurement, User Experience, Service Improvement, Data-Driven Decision-Making, IT Service Management, Performance Analysis, Performance Reporting, Gap Analysis, Prioritization, Continuous Improvement Process, Auditing, Stakeholder Communications, Design
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), Apple software proficiency, File Management, Knowledge of Apple Software, TCP/IP, VPN Clients, User Provisioning, Data Security, System Configuration, Network Protocols, Operating System Administration, Network Administration, Enterprise Application Management, Network Support, Software Installation, Data Management
★ 4.7 (19) · Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Disaster Recovery, Business Continuity Planning, Business Continuity, Benchmarking, Risk Mitigation, Risk Analysis, Law, Regulation, and Compliance, Regulatory Compliance, Continuous Improvement Process
★ 4.6 (56) · Intermediate · Course · 1 - 4 Weeks

University of Arizona
Skills you'll gain: Active Listening, Surveys, Customer Relationship Building, Customer Service, Team Oriented, Customer Retention, Team Collaboration, User Feedback, Team Building, Customer Relationship Management, Loyalty Programs, Customer Insights, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer experience strategy (CX), Customer Analysis, Service Design, Entrepreneurship, Data Presentation
Beginner · Specialization · 3 - 6 Months