• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • J

    Johns Hopkins University

    Training AI with Humans

    Skills you'll gain: Machine Learning Methods, Machine Learning, Machine Learning Software, Model Training, Machine Learning Algorithms, Applied Machine Learning, Model Optimization, Model Evaluation, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Research Design, Data Collection, Data Capture, Classification Algorithms, Experimentation, Data Validation, Amazon Web Services, Data Quality, Statistical Analysis

    Intermediate · Course · 1 - 3 Months

  • O

    O.P. Jindal Global University

    Predictive Analytics and Forecasting

    Skills you'll gain: Data Mining, Predictive Modeling, Predictive Analytics, Advanced Analytics, Business Analytics, Dimensionality Reduction, Forecasting, Data-Driven Decision-Making, Customer Analysis, Regression Analysis, Demand Planning, Classification Algorithms, Machine Learning Methods, Customer Insights, Logistic Regression, Market Analysis, Unsupervised Learning, Decision Tree Learning, Artificial Neural Networks, Correlation Analysis

    Mixed · Course · 3 - 6 Months

  • E

    EDUCBA

    Azure Practical - App Services

    Skills you'll gain: Cloud Applications, Cloud Development, Cloud Deployment, Cloud-Native Computing, Cloud Hosting, Event-Driven Programming, Virtual Networking, Restful API, Cloud Infrastructure, Authentications, Application Programming Interface (API), Serverless Computing, Virtual Machines, Authorization (Computing), Microsoft SQL Servers, Network Routing, Web Content

    ★ 4.9 (14) · Intermediate · Course · 1 - 3 Months

  • L

    Lund University

    1.5° Lifestyles: Mainstreaming Everyday Sustainability

    Skills you'll gain: Sustainable Development, Climate Change Programs, Sustainable Systems, Sustainable Business, Social Impact, Environment and Resource Management, Climate Change Mitigation, Resource Consumption Accounting, Corporate Sustainability, Systems Thinking, Consumer Behaviour, Education and Training, Social Studies, Cooperation, Community Development, Economics, Environmental Policy, Public Policies, Critical Thinking

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    Kanban for Software Project Management

    Skills you'll gain: Kanban Principles, Workflow Management, Agile Software Development, Agile Project Management, Project Estimation, Agile Methodology, Estimation, Process Optimization, Backlogs, Agile Product Development, User Story, Process Improvement, Resource Utilization

    ★ 4 (7) · Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Dataprep: Qwik Start

    Skills you'll gain: Data Cleansing, Exploratory Data Analysis, Data Wrangling, Data Preprocessing, Data Manipulation, Data Quality, Data Analysis, Google Cloud Platform, Data Management

    Beginner · Project · Less Than 2 Hours

  • T

    The Museum of Modern Art

    Fashion as Design: Craft and Sustainability

    Skills you'll gain: Art History, Sustainable Design, Public History, Production Process, Ethical Standards And Conduct, Sustainable Development, Production Line, Sustainability Standards, Social Impact, Labor Compliance, Culture, Social Studies, Environmental Issue, Innovation, Problem Solving, Critical Thinking, Consumer Behaviour, Personal Development

    Beginner · Course · 1 - 4 Weeks

  • E

    Emory University

    Mastering Business Essentials: Operations

    Skills you'll gain: Operations, Supply Chain, Supply Chain Management, Quality Improvement, Supply Chain Systems, Six Sigma Methodology, Transportation, Supply Chain, and Logistics, Production Process, Lean Manufacturing, Process Improvement, Production Planning, Lean Six Sigma, Lean Methodologies, Prioritization, Business Priorities, Cost Reduction

    ★ 5 (13) · Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Crea una propuesta de negocio con Visme

    Skills you'll gain: Sales Presentations, Proposal Writing, Proposal Development, Business Writing, Presentations, Company, Product, and Service Knowledge, Business Strategy, Entrepreneurship

    Beginner · Guided Project · Less Than 2 Hours

  • E

    EDUCBA

    Microsoft Azure - PAAS Overview

    Skills you'll gain: Microsoft Visual Studio, Cloud Computing Architecture, Cloud-Native Computing, Managed Services, Cloud Computing, Cloud Deployment, Integrated Development Environments, Microsoft Development Tools, Data Store, Microsoft SQL Servers, Cloud Security, Cloud Storage, Web Applications, Mobile Development

    ★ 5 (13) · Intermediate · Course · 1 - 4 Weeks

  • E

    Eindhoven University of Technology

    MaaS: Adoption and Use

    Skills you'll gain: Case Studies, Service Design, Transportation Operations, Policy Analysis, Feasibility Studies, Sustainable Development, Data Collection, Driving engagement, Customer Analysis, Surveys, Research Methodologies, Market Opportunities, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Architecting with Google Kubernetes Engine: Workloads 日本語版

    Skills you'll gain: Kubernetes, Application Deployment, Google Cloud Platform, Cloud Deployment, Identity and Access Management, Scalability, Cloud Infrastructure, Authorization (Computing), Data Persistence, Authentications, Data Storage, Load Balancing, Cloud Security, Configuration Management

    Intermediate · Course · 1 - 3 Months

1…283284285…462

In summary, here are 10 of our most popular customer service courses

  • Training AI with Humans: Johns Hopkins University
  • Predictive Analytics and Forecasting: O.P. Jindal Global University
  • Azure Practical - App Services: EDUCBA
  • 1.5° Lifestyles: Mainstreaming Everyday Sustainability: Lund University
  • Kanban for Software Project Management: Packt
  • Dataprep: Qwik Start: Google Cloud
  • Fashion as Design: Craft and Sustainability: The Museum of Modern Art
  • Mastering Business Essentials: Operations: Emory University
  • Crea una propuesta de negocio con Visme: Coursera
  • Microsoft Azure - PAAS Overview: EDUCBA

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok