Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Web Applications, Computational Logic, Software Development Tools, Business Logic, Other Programming Languages, Program Development, Scalability
Intermediate · Specialization · 1 - 3 Months

University of Illinois Urbana-Champaign
Skills you'll gain: Deep Learning, Applied Machine Learning, Generative Adversarial Networks (GANs), Healthcare Project Management, Machine Learning Methods, Image Analysis, Graph Theory, Artificial Neural Networks, Convolutional Neural Networks, Health Informatics, Autoencoders, Recurrent Neural Networks (RNNs), Predictive Modeling, Unsupervised Learning, Python Programming
Advanced · Course · 1 - 4 Weeks

SkillUp
Skills you'll gain: Relational Databases, MySQL, Data Management, Database Design, Data Warehousing, Data Visualization, Data Visualization Software, Data Security, Dashboard, Tableau Software, Data Cleansing, Data Integration, Extract, Transform, Load, SQL, Personally Identifiable Information, Microsoft Excel, Data Governance, Data Preprocessing, Data Transformation, Role-Based Access Control (RBAC)
Advanced · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Sales Pipelines, Prospecting and Qualification, Sales Process, Persuasive Communication, Communication, Value Propositions, B2B Sales, Technical Sales, Overcoming Objections, Customer Relationship Management (CRM) Software, Sales, Sales Strategy, Product Knowledge, Sales Presentation, Market Analysis, Market Dynamics, Market Research, Customer Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Ubuntu, Linux, Linux Administration, Linux Commands, Unix Shell, File Management, Unix Commands, Command-Line Interface, Software Installation, System Configuration, User Accounts
Intermediate · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Angular, JavaScript Frameworks, TypeScript, UI Components, Data Transformation, Web Development Tools, Hypertext Markup Language (HTML), Application Frameworks, Network Routing, Cascading Style Sheets (CSS), Model View Controller, Data Validation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: 3D Assets, 3D Modeling, Unreal Engine, Video Game Development, Computer Graphics, Visualization (Computer Graphics), Graphical Tools, File Management, UI Components, Design Software, Data Import/Export, User Interface (UI), Software Installation
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Customer Relationship Management, Customer experience strategy (CX), Brand Loyalty, Customer Data Management, Customer Analysis, Customer Engagement, Organizational Strategy, Business Strategy, Competitive Analysis, Business Analysis, Analysis, Auditing, Market Analysis
Mixed · Course · 1 - 4 Weeks
Skills you'll gain: Data Preprocessing, Large Language Modeling, Data Import/Export, Artificial Intelligence and Machine Learning (AI/ML), Applied Machine Learning, Data Quality, Data Analysis, Natural Language Processing, Classification Algorithms
Intermediate · Course · 1 - 3 Months

Skills you'll gain: z/OS, Mainframe Computing, Patch Management, Software Installation, File Transfer Protocol (FTP), Configuration Management, Change Control, Middleware, Data Management, Command-Line Interface
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Internet Of Things, Wireless Networks, Application Design, Emerging Technologies, Healthcare 5.0, System Design and Implementation, General Networking, Software Development, Hardware Architecture, Data Security, User Centered Design, Cloud Deployment, Prototyping, Information Privacy, Open Source Technology, Real Time Data, Scalability
Beginner · Course · 1 - 4 Weeks