• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • P

    Packt

    Kafka for Developers - Data Contracts Using Schema Registry

    Skills you'll gain: Apache Kafka, Real Time Data, Data Pipelines, JSON, Java, Docker (Software), Software Versioning

    Intermediate · Course · 3 - 6 Months

  • C

    Coursera

    Commencer avec la messagerie de Facebook pour une entreprise

    Skills you'll gain: Facebook, Social Media Management, Social Media, Customer Service, Customer Relationship Management, Business Communication, Customer Communications Management, Drive Engagement, Business Strategy

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free
    Free
    A

    Amazon Web Services

    Optimizing Foundation Models

    Skills you'll gain: Retrieval-Augmented Generation, Embeddings, Vector Databases, Amazon Web Services, Agentic systems, Performance Tuning, Transfer Learning, Data Preprocessing

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    A

    AI CERTs

    Blockchain for Leaders

    Skills you'll gain: Blockchain, Business Leadership, FinTech, Business Transformation, Business Ethics, Emerging Technologies, Law, Regulation, and Compliance, Business, Regulatory Compliance, Business Planning, Regulatory Requirements, Medical Privacy, Legal Risk, Supply Chain Management, Health Informatics, Cloud Computing, Cryptography, Distributed Computing, Cloud Computing Architecture, Artificial Intelligence

    Intermediate · Course · 3 - 6 Months

  • C

    Coursera

    كيفية استعمال التطبيق هبسبوت

    Skills you'll gain: Dashboard, Business Reporting, HubSpot CRM, User Accounts, Customer Relationship Management (CRM) Software, Work Order

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    CompTIA Cloud CV0-003: Unit 1

    Skills you'll gain: Cloud Computing, Test Planning

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Sales Reps: Streamlining Lead Qualification

    Skills you'll gain: Sales Strategy, Lead Generation, Prospecting and Qualification, Sales Pipelines, Sales Process, Sales, Sales Management, Data-Driven Decision-Making, Inside Sales, Generative AI Agents, AI Enablement, Email Automation, Workflow Management, Customer Relationship Management (CRM) Software, HubSpot CRM, Predictive Modeling, Automation

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    W

    Workday

    Workday Student for Business Users

    Skills you'll gain: People Analytics, Workday (Software), Registration, Business Process, Business Reporting, Data Maintenance, Data Entry, Organizational Structure, Information Management, Business Analytics, No-Code Development, Enterprise Resource Planning, Data Visualization, Payment Processing and Collection

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Protecting and Managing APIs

    Skills you'll gain: API Gateway, Authentications, Application Programming Interface (API), OAuth, API Design, Cloud API, Authorization (Computing), Secure Coding, API Testing, Restful API, Threat Modeling, Application Security, Data Security, Distributed Denial-Of-Service (DDoS) Attacks, Identity and Access Management, Encryption, Prometheus (Software), Flask (Web Framework), Grafana, Python Programming

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    AWS Step Functions – Automate Complex Tasks with Workflows

    Skills you'll gain: Amazon Web Services, Debugging, Business Process Automation, Automation, AWS Identity and Access Management (IAM), Serverless Computing, Amazon DynamoDB, API Gateway, JSON, User Accounts

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: Networking and Content Delivery

    Skills you'll gain: API Gateway, Amazon Elastic Compute Cloud, Amazon Web Services, Virtual Networking, Application Programming Interface (API), Load Balancing, Cloud Infrastructure, Network Architecture, Network Infrastructure, Network Security, Network Routing, Scalability, Frontend Performance

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: Management and Governance

    Skills you'll gain: Amazon CloudWatch, AWS CloudFormation, Cloud Management, Infrastructure as Code (IaC), Amazon S3, Amazon Elastic Compute Cloud, AWS Identity and Access Management (IAM), Multi-Tenant Cloud Environments, System Monitoring, Configuration Management, Performance Tuning, Security Controls

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer service

customer service fundamentals
customer service essentials: 20 skills for happy clients
customer service with python: build a chatbot using chatgpt
customer service with chatgpt and by creating a custom gpt
customer service in the age of generative ai
retail customer service
call center customer service
introduction to customer service
1…353354355…384

In summary, here are 10 of our most popular customer service courses

  • Kafka for Developers - Data Contracts Using Schema Registry: Packt
  • Commencer avec la messagerie de Facebook pour une entreprise: Coursera
  • Optimizing Foundation Models: Amazon Web Services
  • Blockchain for Leaders: AI CERTs
  • كيفية استعمال التطبيق هبسبوت: Coursera
  • CompTIA Cloud CV0-003: Unit 1: Pearson
  • GenAI for Sales Reps: Streamlining Lead Qualification: Coursera
  • Workday Student for Business Users: Workday
  • Protecting and Managing APIs: Edureka
  • AWS Step Functions – Automate Complex Tasks with Workflows: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok