Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Sales Process, Prospecting and Qualification, Sales Pipelines, Technical Sales, Rapport Building, Sales, Customer Relationship Building, Sales Strategy, Sales Presentation, Data Centers, Customer Insights, Interviewing Skills, Information Technology, Relationship Building, Customer Relationship Management, Telecommunications, Big Data, Communication, Digital Transformation, Artificial Intelligence and Machine Learning (AI/ML)
Beginner · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Microsoft Copilot, Microsoft 365, Microsoft Teams, Microsoft Office, Data Visualization, Productivity Software, Data Literacy, Microsoft Excel, Artificial Intelligence, Technical Communication, Microsoft Word, Microsoft PowerPoint, Generative AI Agents, Productivity, Excel Formulas, Data Analysis, Data-Driven Decision-Making, Data Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Network Troubleshooting, Network Routers, Network Architecture, Networking Hardware, Network Administration, Computer Networking, TCP/IP, General Networking, Network Switches, Network Planning And Design, Command-Line Interface
Beginner · Guided Project · Less Than 2 Hours

Edureka
Skills you'll gain: Data Management, Data Store, Middleware, Database Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Classification Algorithms, Machine Learning Methods, Data Preprocessing, Model Evaluation, Embeddings
Beginner · Course · 1 - 4 Weeks

Universidades Anáhuac
Skills you'll gain: Organizational Strategy, Innovation, Business Strategy, Strategic Decision-Making, Business Planning, Artificial Intelligence, Plan Execution, Performance Measurement, Business Management, AI Enablement, Business Transformation, Emerging Technologies, New Product Development, Entrepreneurship, Customer Analysis, Business Analytics, Business Modeling, Competitive Analysis, Business Intelligence, Image Analysis
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Gmail, Email Automation, Prioritization, Productivity Software, Workflow Management, Organizational Skills, Communication
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Wireframing, Mockups, Web Content, Web Design, Information Architecture, Collaborative Software, User Experience Design
Beginner · Guided Project · Less Than 2 Hours

Packt
Skills you'll gain: Spring Boot, Hibernate (Java), Web Applications, Application Development, Restful API, Application Frameworks, Bootstrap (Front-End Framework), Development Environment, Model View Controller, Java Platform Enterprise Edition (J2EE), Authentications, User Interface (UI), Databases
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Linux, Linux Administration, File Systems, Ubuntu, Remote Access Systems, Operating System Administration, Linux Commands, File Management, Red Hat Enterprise Linux, System Configuration, Unix, Software Installation, Command-Line Interface, Operating Systems, Unix Commands, Systems Administration, Authorization (Computing), Virtualization, Virtual Machines, Open Source Technology
Beginner · Course · 1 - 3 Months

Skills you'll gain: Marketing Automation, Application Programming Interface (API), Content Development and Management, Google Sheets, ChatGPT, Content Creation, Digital Marketing, Prompt Engineering, Automation, Content Strategy, Project Management
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Marketing Effectiveness, Global Marketing, New Product Development, Product Marketing, Brand Management, Market Analysis, Competitive Analysis, Marketing Analytics, Marketing Communications, Consumer Behaviour, Brand Strategy, Advertising, Marketing Strategy and Techniques, Media Planning, Market Research
Beginner · Course · 1 - 3 Months