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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    D

    Dell

    Dell Technologies Establishing Your Sales Strategy

    Skills you'll gain: Sales Process, Prospecting and Qualification, Sales Pipelines, Technical Sales, Rapport Building, Sales, Customer Relationship Building, Sales Strategy, Sales Presentation, Data Centers, Customer Insights, Interviewing Skills, Information Technology, Relationship Building, Customer Relationship Management, Telecommunications, Big Data, Communication, Digital Transformation, Artificial Intelligence and Machine Learning (AI/ML)

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    K

    Knowledge Accelerators

    Microsoft 365 Copilot: Harness AI across your Microsoft Apps

    Skills you'll gain: Microsoft Copilot, Microsoft 365, Microsoft Teams, Microsoft Office, Data Visualization, Productivity Software, Data Literacy, Microsoft Excel, Artificial Intelligence, Technical Communication, Microsoft Word, Microsoft PowerPoint, Generative AI Agents, Productivity, Excel Formulas, Data Analysis, Data-Driven Decision-Making, Data Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    11 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Build a Small Simulated Network With Cisco Packet Tracker

    Skills you'll gain: Network Troubleshooting, Network Routers, Network Architecture, Networking Hardware, Network Administration, Computer Networking, TCP/IP, General Networking, Network Switches, Network Planning And Design, Command-Line Interface

    4.5
    Rating, 4.5 out of 5 stars
    ·
    35 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    E

    Edureka

    Using Kafka on Confluent

    Skills you'll gain: Data Management, Data Store, Middleware, Database Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Natural Language Processing Essentials

    Skills you'll gain: Classification Algorithms, Machine Learning Methods, Data Preprocessing, Model Evaluation, Embeddings

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    Universidades Anáhuac

    Administración estratégica e IA: Innovación en Negocios

    Skills you'll gain: Organizational Strategy, Innovation, Business Strategy, Strategic Decision-Making, Business Planning, Artificial Intelligence, Plan Execution, Performance Measurement, Business Management, AI Enablement, Business Transformation, Emerging Technologies, New Product Development, Entrepreneurship, Customer Analysis, Business Analytics, Business Modeling, Competitive Analysis, Business Intelligence, Image Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    18 reviews

    Beginner · Specialization · 3 - 6 Months

  • C

    Coursera

    Improve Communication Processes Using Gmail

    Skills you'll gain: Gmail, Email Automation, Prioritization, Productivity Software, Workflow Management, Organizational Skills, Communication

    4.7
    Rating, 4.7 out of 5 stars
    ·
    27 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Build a Website Map with Jumpchart

    Skills you'll gain: Wireframing, Mockups, Web Content, Web Design, Information Architecture, Collaborative Software, User Experience Design

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Packt

    Spring Boot Foundations

    Skills you'll gain: Spring Boot, Hibernate (Java), Web Applications, Application Development, Restful API, Application Frameworks, Bootstrap (Front-End Framework), Development Environment, Model View Controller, Java Platform Enterprise Edition (J2EE), Authentications, User Interface (UI), Databases

    4.7
    Rating, 4.7 out of 5 stars
    ·
    12 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Linux Foundations and Basic System Administration

    Skills you'll gain: Linux, Linux Administration, File Systems, Ubuntu, Remote Access Systems, Operating System Administration, Linux Commands, File Management, Red Hat Enterprise Linux, System Configuration, Unix, Software Installation, Command-Line Interface, Operating Systems, Unix Commands, Systems Administration, Authorization (Computing), Virtualization, Virtual Machines, Open Source Technology

    4.7
    Rating, 4.7 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Marketing with Zapier & ChatGPT: Automated Content Calendars

    Skills you'll gain: Marketing Automation, Application Programming Interface (API), Content Development and Management, Google Sheets, ChatGPT, Content Creation, Digital Marketing, Prompt Engineering, Automation, Content Strategy, Project Management

    3.5
    Rating, 3.5 out of 5 stars
    ·
    6 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    N

    Nestlé

    Nestlé's Introduction to Marketing - with Abigail Laursen

    Skills you'll gain: Marketing Effectiveness, Global Marketing, New Product Development, Product Marketing, Brand Management, Market Analysis, Competitive Analysis, Marketing Analytics, Marketing Communications, Consumer Behaviour, Brand Strategy, Advertising, Marketing Strategy and Techniques, Media Planning, Market Research

    4.4
    Rating, 4.4 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 3 Months

Searches related to customer experience

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1…365366367…560

In summary, here are 10 of our most popular customer experience courses

  • Dell Technologies Establishing Your Sales Strategy: Dell
  • Microsoft 365 Copilot: Harness AI across your Microsoft Apps: Knowledge Accelerators
  • Build a Small Simulated Network With Cisco Packet Tracker: Coursera
  • Using Kafka on Confluent: Edureka
  • Natural Language Processing Essentials: Edureka
  • Administración estratégica e IA: Innovación en Negocios: Universidades Anáhuac
  • Improve Communication Processes Using Gmail: Coursera
  • Build a Website Map with Jumpchart: Coursera
  • Spring Boot Foundations: Packt
  • Linux Foundations and Basic System Administration: Packt

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