Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Marketing Analytics, AI Personalization, Predictive Analytics, Customer Engagement, Advanced Analytics, Data-Driven Decision-Making, Predictive Modeling, AI Enablement, Marketing Strategies, Emerging Technologies, Revenue Management, Loyalty Programs, Brand Marketing, Digital Media Strategy, Media Strategy, Digital Transformation, Drive Engagement, Media Planning, Media Relations, Price Negotiation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Canva (Software), Marketing Materials, Promotional Materials, Advertising, Digital Advertising, Design Elements And Principles, Organizational Skills, Graphic Design, Driving engagement, Layout Design, Design, Graphic and Visual Design, Facebook, Marketing
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Team Leadership, People Management, Performance Management, Project Risk Management, Smart Goals, Agile Project Management, Compliance Management, Scope Management, Project Planning, Negotiation, Business Process, Backlogs, Project Schedules, Governance, Change Management, Procurement, Employee Training, Active Listening, Team Oriented, Communication
Beginner · Specialization · 1 - 3 Months

Duke University
Skills you'll gain: LLM Application, Hugging Face, Large Language Modeling, Natural Language Processing, Model Deployment, Open Source Technology, Prompt Engineering, Containerization, Machine Learning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: React.js, JavaScript Frameworks, Javascript and jQuery, Web Development Tools, Javascript, Software Design Patterns, Web Development, Application Development, Mobile Development
Advanced · Guided Project · Less Than 2 Hours

Board Infinity
Skills you'll gain: Usability Testing, Software Testing, Software Quality (SQA/SQC), Test Planning, Human Centered Design, Technical Communication, User Experience Design, User Research, UI/UX Research, User Interface (UI), Web Content Accessibility Guidelines, Stakeholder Engagement
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Responsive Web Design, HTML and CSS, Web Design and Development, Cascading Style Sheets (CSS), Front-End Web Development, Application Deployment, Mobile Development
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Relationship Management, Customer experience strategy (CX), Brand Loyalty, Customer Data Management, Customer Analysis, Customer Engagement, Organizational Strategy, Business Strategy, Competitive Analysis, Business Analysis, Analysis, Auditing, Market Analysis
Mixed · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon Web Services, Data Preprocessing, Data Wrangling, Data Processing, Amazon S3, Extract, Transform, Load, Data Pipelines, Data Integration
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Hardware Design, Application Specific Integrated Circuits, Electronics Engineering, Engineering Design Process, Electronic Hardware, Electronics, Design, Technical Design, Semiconductors, Computer-Aided Design, Electrical and Computer Engineering, Electronic Systems, Electronic Components, Verification And Validation, Simulation and Simulation Software, Open Source Technology, Schematic Diagrams
Beginner · Course · 1 - 4 Weeks

Zoho Corporation
Skills you'll gain: Account Management, Sales Process, Process Mapping, Customer Relationship Management (CRM) Software, Sales Management, Customer Relationship Management, Prospecting and Qualification, Customer Retention, Sales, Sales Strategy, New Business Development, Organizational Structure, Upselling, Prioritization
Beginner · Course · 1 - 3 Months

Duke University
Skills you'll gain: MySQL, Bash (Scripting Language), Scripting, Database Management, Relational Databases, Command-Line Interface, SQL, Databases, Data Import/Export, Database Application, Data Pipelines, Data Manipulation, Python Programming, Linux
Beginner · Guided Project · Less Than 2 Hours