Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Diagram Design, Persona Development, User Accounts, Target Audience, Graphic Design, Collaborative Software, Productivity Software, Market Analysis
Beginner · Guided Project · Less Than 2 Hours

Johns Hopkins University
Skills you'll gain: MITRE ATT&CK Framework, Open Web Application Security Project (OWASP), Penetration Testing, Exploitation techniques, Distributed Denial-Of-Service (DDoS) Attacks, Mobile Security, Cybersecurity, Brute-force attacks, Network Security, Vulnerability Assessments, Web Applications, Wireless Networks, Encryption, Network Protocols
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Constructive Feedback, 3D Assets, Cooperation, Autodesk Maya, Contract Negotiation, Entrepreneurship, Animations, Animation and Game Design, Growth Strategies, Invoicing, Collaboration, 3D Modeling, Professional Development, Professionalism, Goal Setting, Stress Management, Rapport Building, Planning, Customer Acquisition Management, LinkedIn
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Agile Methodology, Agile Project Management, Sprint Planning, Sprint Retrospectives, Agile Product Development, Performance Metric, Project Controls, Team Performance Management, Backlogs, User Story, Continuous Improvement Process, Meeting Facilitation, Change Management, Cross-Functional Collaboration
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Information Technology Operations, Technical Support and Services, Scripting, Network Troubleshooting, Wireless Networks
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Figma (Design Software), Typography, Graphic and Visual Design, User Interface and User Experience (UI/UX) Design, Collaborative Software, AI Workflows, Animations, Style Guides, Color Theory, Layout Design, Video Editing, Prototyping
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Responsible AI, Google Gemini, Anthropic Claude, Human Resources, Artificial Intelligence, Human Resource Strategy, Forecasting, Mitigation
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, AI Security, Cloud Deployment, Google Cloud Platform, Cloud Security, Generative AI, Vulnerability Assessments, Security Controls, Security Engineering
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Target Audience, Social Media Marketing, Content Marketing, Goal Setting, Social Media Strategy, Social Media, Marketing, Marketing Planning, Drive Engagement, Writing, Business Strategy
Beginner · Guided Project · Less Than 2 Hours

University of Maryland, College Park
Skills you'll gain: Online Advertising, Digital Advertising, Advertising, Analytics, Big Data, Paid media, Social Media Strategy, Social Media, Data Ethics, Marketing, Digital Media Strategy, Social Media Marketing, Data-Driven Decision-Making, Social Media Campaigns, Return On Investment, Descriptive Analytics, Law, Regulation, and Compliance, Trend Analysis, Customer Engagement, Information Privacy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Lean Manufacturing, Lean Six Sigma, Manufacturing Operations, Process Improvement, Process Optimization, Production Planning, Organizational Strategy, Key Performance Indicators (KPIs), Production Management, Manufacturing Processes, Strategic Leadership, Continuous Improvement Process, Operational Analysis, Performance Measurement, Automation Engineering, Change Management, Systems Analysis, Simulation and Simulation Software, Sustainable Business, Operations Research
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Unity Engine, Game Design, Video Game Development, Artificial Intelligence, Simulations, Object Oriented Programming (OOP), C# (Programming Language), Software Design Patterns, Debugging
Intermediate · Specialization · 3 - 6 Months