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Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.


Popular Customer Success Courses and Certifications


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    EDUCBA

    Master Ethical & AI-Driven Market Decision-Making

    Skills you'll gain: Data Ethics, Responsible AI, Business Ethics, Strategic Decision-Making, Data Management, Strategic Thinking, Information Privacy, Market Research, Ethical Standards And Conduct, Governance, Strategic Leadership, Artificial Intelligence, Market Analysis, Diversity and Inclusion, Regulatory Requirements, Social Studies

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Business Communication for the Modern Workplace

    Skills you'll gain: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Business Communication, Social Skills, Business Writing, Contract Negotiation, Workplace inclusivity, Influencing, Emotional Intelligence, Interpersonal Communications, Communication, Communication Planning, Customer Engagement, Communication Strategies, Leadership and Management, Leadership Development

    4.7
    Rating, 4.7 out of 5 stars
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    698 reviews

    Intermediate · Specialization · 1 - 3 Months

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    Coursera

    Sales Excellence

    Skills you'll gain: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Closing (Sales), Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, Inside Sales, B2B Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, AI Personalization, Email Automation, Customer Relationship Management (CRM) Software, Generative AI, ChatGPT, Customer Engagement

    4.7
    Rating, 4.7 out of 5 stars
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    460 reviews

    Intermediate · Specialization · 3 - 6 Months

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    EDUCBA

    Build and Test Java Applications Using TestNG

    Skills you'll gain: Java, Data Validation, Object Oriented Programming (OOP), Test Automation, Application Development, Software Testing, Test Case, Data Modeling, User Interface (UI), Business Logic, Maintainability, Debugging

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Agentic AI Protocols (MCP, A2A, ACP)

    Skills you'll gain: AI Orchestration, AI Workflows, Agentic Workflows, Agentic systems, Collaborative Software, System Design and Implementation, Interoperability, Coordination, Communication Systems, Network Protocols, Workflow Management, Case Studies, Scalability

    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Next-Gen Workplace Automation with GenAI

    Skills you'll gain: CrewAI, Prompt Engineering, Anthropic Claude, Email Automation, Generative AI, ChatGPT, AI Orchestration, AI Workflows, AI Enablement, Responsible AI, AI Product Strategy, Agentic Workflows, Automation, Workflow Management, Report Writing, Productivity, Innovation, Operational Efficiency, Performance Reporting, Customer Support

    4.4
    Rating, 4.4 out of 5 stars
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    384 reviews

    Intermediate · Specialization · 1 - 3 Months

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    LearnQuest

    Optimize Virtual Selling with Technology

    Skills you'll gain: Sales Prospecting, Product Demonstration, Sales, Technical Sales, Sales Pipelines, Sales Strategy, Sales Process, Sales Presentations, Consultative Selling, Return On Investment, Customer Engagement, Interviewing Skills, Needs Assessment, Customer Relationship Management (CRM) Software, Social Media, Relationship Building, Data Storytelling, Presentations, Overcoming Objections

    Beginner · Course · 1 - 4 Weeks

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    Università Bocconi

    Startup Calling: dall'idea all'impatto

    Skills you'll gain: Go To Market Strategy, Business Modeling, Entrepreneurship, Fundraising, Sales Presentations, User Research, Problem Management, Customer Insights, New Product Development, Market Opportunities, Value Propositions, Market Analysis, Competitive Analysis

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Clinic Systems: Navigate & Connect Modules

    Skills you'll gain: Clinic Management Systems, Patient Flow, Patient Registration, Practice Management Software, Health Informatics, End User Training and Support, Health Administration, Data Integration, Technical Support and Services, Systems Integration

    Beginner · Course · 1 - 4 Weeks

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    University of Pennsylvania

    Microeconomics: The Power of Markets

    Skills you'll gain: Supply And Demand, Economics, Market Dynamics, Market Analysis, Resource Allocation, Policy Analysis, Tax, Consumer Behaviour, Cost Benefit Analysis, Decision Making

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    Rating, 4.8 out of 5 stars
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    Mixed · Course · 1 - 3 Months

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    Coursera

    CFO Excellence: Mastering Finance Teams

    Skills you'll gain: Risk Management, Business Risk Management, Strategic Leadership, Digital Transformation, Financial Management, Financial Planning, Financial Forecasting, Business Strategies, Organizational Strategy, Business Acumen, Technology Strategies, Organizational Structure, Talent Management, Team Leadership, Change Management

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Analyze and Visualize Marketing Funnels

    Skills you'll gain: Dashboard, Data-Driven Decision-Making, Web Analytics, Google Analytics, Marketing Analytics, Performance Analysis, Business Intelligence, Looker (Software), Process Optimization, Customer Analysis, Analytics, Grafana, Tableau Software, Gap Analysis, Interactive Data Visualization, Data Presentation, Data Synthesis, User Flows, User Research, Descriptive Analytics

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer success courses

  • Master Ethical & AI-Driven Market Decision-Making: EDUCBA
  • Business Communication for the Modern Workplace: Coursera
  • Sales Excellence: Coursera
  • Build and Test Java Applications Using TestNG: EDUCBA
  • Agentic AI Protocols (MCP, A2A, ACP): Coursera
  • Next-Gen Workplace Automation with GenAI: Coursera
  • Optimize Virtual Selling with Technology: LearnQuest
  • Startup Calling: dall'idea all'impatto: Università Bocconi
  • Clinic Systems: Navigate & Connect Modules: Coursera
  • Microeconomics: The Power of Markets: University of Pennsylvania

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