
Duke University
Skills you'll gain: Containerization, Application Deployment, Microservices, Rust (Programming Language), Unit Testing, Cloud Applications, Cloud Platforms, Development Environment, Application Frameworks, Restful API, Algorithms
Beginner · Guided Project · Less Than 2 Hours
Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: API Gateway, Cloud API, Application Programming Interface (API), Google Cloud Platform, Web Services, Scalability, Server Side, Data Management, Network Analysis
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, LinkedIn, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
Beginner · Guided Project · Less Than 2 Hours

DeepLearning.AI
Skills you'll gain: LLM Application, Tool Calling, Large Language Modeling, Unstructured Data, Generative AI Agents, Query Languages, SQL, Web Services, Prompt Engineering, Application Development, Database Management, Application Programming Interface (API), Data Processing
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: Computer Graphics, 3D Assets, Visualization (Computer Graphics), Technical Design, Design Software, Prototyping, Functional Design, Design, Usability
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Make.com, JSON, Outbound Calls, Application Programming Interface (API), Phone Sales, Booking (Sales), Setting Appointments, Sales Development, Sales Pipelines, No-Code Development, Technical Sales, Automation, AI Personalization, Scheduling, Personalized Service
Intermediate · Guided Project · Less Than 2 Hours
University of Illinois Urbana-Champaign
Skills you'll gain: Design Thinking, Innovation, New Product Development, Product Development, Customer Insights, Service Design, Customer experience strategy (CX), Customer Analysis, User Feedback, Consumer Behaviour, Market Research, Business Strategies, Customer Relationship Management, Case Studies
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Solutions, Cloud Computing, Cloud Management, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Infrastructure Architecture, Virtual Private Networks (VPN), Scenario Testing, Amazon CloudWatch, System Support, Customer Support, Cloud Storage, Serverless Computing, Security Controls
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Self Service Technologies, Automation, Setting Appointments, Generative AI Agents, AI Personalization, Calendar Management, Prompt Engineering, Customer Service, Virtual Environment, Customer Inquiries, Customer Communications Management, Scheduling, Greeting Customers, Systems Integration, System Configuration
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Self Service Technologies, Development Testing, User Acceptance Testing (UAT), Natural Language Processing
Beginner · Project · Less Than 2 Hours