HubSpot: Working with a ticketing system

Offered By
Coursera Project Network
In this Guided Project, you will:

Explore the contacts, conversation, marketing, sales & service sections of Hubspot

Integrate Email & Calendar with Hubspot

Create a support ticket and explore the ticket flow from ticket creation to its closing

Clock1 hour
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

We will begin this guided project by understanding what Hubspot is. We will explore the contacts, conversation, marketing, sales & service sections of Hubspot. Then we will integrate Hubspot with Gmail and Calendar. In the final tasks, we will create a support ticket and explore the ticket flow from ticket creation to its closing This course will be helpful to you if you are a small business and want to track everything from sales to marketing to customer support to operations in one place. This project will be helpful to you no matter what department you are in: marketing, sales, service or admin. If you never used Hubspot and want to learn all about it, this course is for you. You will be taught everything you need to know about Hubspot. By the end of this project, you will be confident in navigating through Hubspot and working with the ticketing system in Hubspot. Note: You will need a website to register with Hubspot.

Skills you will develop

  • Hubspot
  • CRM
  • Issue Tracking System
  • email integration
  • calendar integrations

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Creating a Hubspot account

  2. Dashboard Overview- Contacts & conversation

  3. Dashboard Overview: Marketing & Sales

  4. Email Integration

  5. Ticketing System

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.