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Results for "understand how to think like a customer and put yourself in their shoes"
- Status: Free Trial
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Retail Sales, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Communication, LinkedIn
- Status: Free Trial
University of Colorado System
Skills you'll gain: Marketing Analytics, Probability & Statistics, Statistical Methods, Regression Analysis, Data-Driven Decision-Making, Data Ethics, Statistical Analysis, Marketing Effectiveness, Statistical Hypothesis Testing, Customer Insights, Customer Analysis, Correlation Analysis, Descriptive Statistics, Data Analysis, Analytics, Marketing Strategies, Exploratory Data Analysis, Statistical Visualization, Statistical Modeling
- Status: Preview
University of North Texas
Skills you'll gain: Hospitality Management, Hospitality, Employee Training, Human Resources Management and Planning, Performance Appraisal, Leadership and Management, Team Motivation, Training Programs, Human Resources, Customer experience improvement, Recruitment, Employee Performance Management, Human Resource Strategy, Legal Risk, Employee Onboarding, Talent Acquisition, Job Analysis, Interviewing Skills
- Status: Free Trial
Coursera Instructor Network
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Inquiries, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, Generative AI Agents, User Feedback, Client Support, Analytics, Self Service Technologies, Automation
- Status: Preview
IESE Business School
Skills you'll gain: Operational Efficiency, Operational Excellence, Operations Management, Business Operations, Service Improvement, Service Management, Service Design, Process Analysis, Capacity Management, Problem Management, Business Priorities, Knowledge Transfer, Customer experience strategy (CX), Decision Making
- Status: Free Trial
University of Maryland, College Park
Skills you'll gain: Innovation, Product Lifecycle Management, New Product Development, Design Thinking, Product Development, Product Management, Business Modeling, Product Strategy, Customer experience strategy (CX), Product Marketing, Key Performance Indicators (KPIs), Value Propositions, Performance Measurement, Portfolio Management, Customer Insights, Business Metrics, Customer experience improvement, Business Strategy, Persona Development, Lean Methodologies
- Status: Free Trial
Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Customer Analysis, Personalized Service, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Collaboration
- Status: Free Trial
University of Virginia
Skills you'll gain: Information Technology, Business Strategy, Design Thinking, Process Design, Large Language Modeling, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Cost Benefit Analysis, Technical Communication, User Story
- Status: Preview
The University of Sydney
Skills you'll gain: Design Thinking, Innovation, Business Modeling, Product Design, Service Design, Product Development, Business Strategy, Strategic Communication, Market Research, Corporate Strategy, User Feedback, Product Testing, Customer Insights
- Status: Free Trial
University of Virginia
Skills you'll gain: Design Thinking, Innovation, User Research, Design Research, Human Centered Design, Project Scoping, User Experience Design, Project Planning, Growth Mindedness, User Feedback, Strategic Thinking, Qualitative Research, Customer Insights, Empathy
- Status: Free Trial
Coursera Instructor Network
Skills you'll gain: Strategic Decision-Making, Competitive Analysis, Sales Strategy, Strategic Thinking, Business Strategy, Business Leadership, Market Trend, Market Analysis, Business Marketing, Business, Financial Analysis, Marketing Strategies
- Status: Preview
Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Service Improvement, Service Design, Process Design, Business Process Improvement, Patient Flow, Healthcare Industry Knowledge, Operations Management, Organizational Change, Health Care, Innovation, Change Management, Consumer Behaviour
In summary, here are 10 of our most popular understand how to think like a customer and put yourself in their shoes courses
- Preparing for Your Retail Customer Service Role: CVS Health
- Customer Data Analytics for Marketers: University of Colorado System
- Management Foundations in the Hospitality Industry: University of North Texas
- GenAI for Customer Communication: Coursera Instructor Network
- How to Build an Effective Service Company: IESE Business School
- Lean Enterprise Framework: Transform the Business Model: University of Maryland, College Park
- Effective Service Innovation by Design in Hotel Management : Starweaver
- Customer-Centric IT Strategy: University of Virginia
- Design-Led Strategy: Design thinking for business strategy and entrepreneurship: The University of Sydney
- Design Thinking: Insights to Inspiration : University of Virginia