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Results for "understand how to think like a customer and put yourself in their shoes"
Status: Free TrialIESE Business School
Skills you'll gain: Financial Statement Analysis, Financial Statements, Corporate Finance, Accounting, Income Statement, Cash Flows, Financial Market, Capital Budgeting, Financial Accounting, Accrual Accounting, Operational Analysis, Financial Modeling, Working Capital, Balance Sheet, Financial Analysis, Financial Reporting, Management Accounting, Financial Management, Equities, Capital Markets
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Conflict Management, Communication, Time Management
Status: Free TrialKennesaw State University
Skills you'll gain: Customer Retention, Trustworthiness, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Environmental Social And Corporate Governance (ESG), Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Socioeconomics, Business Ethics, Business Strategy, Business, Marketing
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media
Status: PreviewStarweaver
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Retention, Loyalty Programs, Customer Success Management, Relationship Management, Marketing Automation, Marketing Strategies, Sales Management, Data-Driven Decision-Making, Business Development, Performance Management, Performance Measurement
What brings you to Coursera today?
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
Status: Free TrialIE Business School
Skills you'll gain: Customer experience strategy (CX), Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Cross-Channel Marketing, Business Ethics, Cross-Functional Collaboration, Employee Engagement, Leadership
Status: Free TrialUniversity of Virginia
Skills you'll gain: Brainstorming, Design Thinking, Innovation, Ideation, Creative Thinking, User Research, Human Centered Design, Design Research, Stakeholder Management, Project Scoping, User Experience Design, Persona Development, Project Planning, Process Mapping, Value Engineering, Product Development, Growth Mindedness, Creative Problem-Solving, Strategic Thinking, Creativity
Status: NewStatus: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Predictive Analytics, Personalized Service, ChatGPT, Customer Service, Customer Insights, Loyalty Programs, Self Service Technologies, Data-Driven Decision-Making, Business Ethics, Artificial Intelligence, Generative AI, Return On Investment
Status: Free TrialCVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication
Status: Free TrialKennesaw State University
Skills you'll gain: Sales Process, Selling Techniques, Verbal Communication Skills, Sales, B2B Sales, Sales Strategy, General Sales Practices, Rapport Building, Communication, Consumer Behaviour, Customer Relationship Building, Customer Analysis, Non-Verbal Communication, Decision Making
In summary, here are 10 of our most popular understand how to think like a customer and put yourself in their shoes courses
- Think like a CFO: IESE Business School
- Introduction to Customer Service: CVS Health
- CVS Health Retail Customer Service: CVS Health
- Customer Centricity with Professor Jagdish Sheth: Kennesaw State University
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Customer Relationship Management: Starweaver
- Improving Customer Retention: Coursera Instructor Network
- Branding and Customer Experience: IE Business School
- Design Thinking: University of Virginia
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
