About this Course

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In collaboration with the Rollins School of Public Health and the CDC's Division of Global Health Protection, Emergency Response, and Recovery Branch,  this course introduces basic concepts and principles of communicating during a global crisis or emergency.  It explores why communication during an emergency is different and the importance of adapting emergency messages to the needs of affected populations. Through sample scenarios, you will get the opportunity to identify information needs and develop useful messages using six guiding principles to help you communicate effectively and promote behaviors that reduce health risks during an emergency.

Shareable Certificate

Earn a Certificate upon completion

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Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

Approx. 8 hours to complete

English

Subtitles: Arabic, French, Portuguese (Brazilian), Chinese (Simplified), Italian, Vietnamese, Korean, German, Russian, Turkish, English, Spanish, Chinese

Instructors

Instructor rating

4.76/5 (53 Ratings)

Dabney P. Evans, PhD, MPH

Assistant Professor

Hubert Department of Global Health. Rollins School of Public Health. Director, Center for Humanitarian Emergencies.

30,151 Learners

3 Courses

Julia Smith-Easley

Lead, Risk Communication and Community Engagement

Centers for Disease Control and Prevention, Emergency Response and Recovery Branch

14,246 Learners

1 Course

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

Approx. 8 hours to complete

English

Subtitles: Arabic, French, Portuguese (Brazilian), Chinese (Simplified), Italian, Vietnamese, Korean, German, Russian, Turkish, English, Spanish, Chinese

Syllabus - What you will learn from this course

Content Rating97%(1,107 ratings)

Week

1

Week 1

3 hours to complete

Overview of Crisis and Emergency Risk Communications

During this week, we'll explore the framework of CERC, the primary function of risk communications, and consider common principles to follow when communicating to affected communities during a crisis.

3 hours to complete

5 videos (Total 23 min), 5 readings, 2 quizzes

5 videos

Welcome to the Course!1m

CERC and How Communicating During a Crisis Is Different10m

Six Principles3m

Message and Audience5m

Wrap-Up1m

5 readings

Course Outline and Grading Information2m

CERC Manual40m

Six Principles [Handout]2m

Understanding Your Audience40m

Tips for Response Workers10m

1 practice exercise

Practice30m

Week

2

Week 2

3 hours to complete

Crisis Communication Planning

In this week, we'll consider the focus of communication during emergency response as well as the creation and application of a crisis communication plan.

3 hours to complete

5 videos (Total 13 min), 2 readings, 2 quizzes

5 videos

Welcome to Week 2!59s

Including Communication in Emergencies2m

Process of Emergency Risk Communications Planning4m

Applying Your Emergency Risk Communications Plan4m

Wrap-Up1m

2 readings

9 Steps of Crisis Response10m

Crisis Communication Plan Resources1h

1 practice exercise

Practice30m

Week

3

Week 3

3 hours to complete

International Health Regulations' Risk Communication Components

During our final week, we'll explore the International Health Regulations' four components of risk communication through a fictional scenario.

3 hours to complete

6 videos (Total 28 min), 5 readings, 2 quizzes

6 videos

Welcome to Week 3!44s

Transparency and First Announcement7m

Communication Coordination6m

Listening Through Dialogue4m

Information Dissemination8m

Wrap-Up58s

5 readings

Core Responsibilities [Handout]1m

Three Questions5m

Two-Way Communication5m

WHO Resources20m

[Handouts]30m

1 practice exercise

Practice30m

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You’ll be prompted to complete an application and will be notified if you are approved. Learn more.
Will I earn university credit for completing the Course?
This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

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Communicating During Global Emergencies

Communicating During Global Emergencies