About this Course
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100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 11 hours to complete

Suggested: 6 hours/week...
Available languages

English

Subtitles: English
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 11 hours to complete

Suggested: 6 hours/week...
Available languages

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
Hours to complete
4 hours to complete

What is the Future of Work?

This week we will explain the scope, focus and assessment of the course, and introduce you to your instructor and the industry experts who have contributed to the content. The trajectory of technological disruption in the workplace will also be discussed, as well as explaining what impact these changes may have on your own professional context. We will explore some practical frameworks to help you analyse and forecast possible work futures, and discuss the importance of embracing the challenges they present. ...
Reading
21 videos (Total 121 min), 10 readings, 2 quizzes
Video21 videos
Key Concept 1.2.1 - What Does the Future Hold?7m
Key Concept 1.2.2 - Imagining Futures8m
AMP CASE STUDY Goals 360 Part 1: Becoming More Competitive through a Focus on Customer Experience7m
The Future of Work - via Amplify9m
Can we Predict the Future of Business? Professor Nick Wailes3m
The Pace of Change and Perception of Disruption. Dr. Norman Lewis - via Amplify6m
The Role of Ethics in a Digital Society - via Amplify3m
The Ethics of Big Data. Professor Nick Wailes5m
The Changing Context of Organisations. Dr. Andy Polaine6m
Key Concept 1.3.1 - How is Work Being Disrupted?9m
Key Concept 1.3.2 - The Impacts of Disruption upon Businesses and Employees5m
AMP CASE STUDY Goals 360 Part 2: Using AI to Redesign Customers’ Connections to their Financial Future7m
Advice for Employees. Professor Nick Wailes3m
Advice for Employers. Professor Nick Wailes4m
What Startups and Corporations can Learn from Each Other - via Amplify5m
Investing in Customer Relations - via Amplify2m
The Importance of Customer Experience in the New Economy. Professor Nick Wailes2m
The Power and Potential of Crowd Sourcing and Co-Creation. Dr. Norman Lewis - via Amplify10m
Rethinking Investment in the Future of Work. Dr. Norman Lewis - via Amplify4m
Design the Future Business that will Destroy Your Current One. Professor Nick Wailes3m
Reading10 readings
Course Overview10m
Could a Robot do Your Job?10m
Meet Your Academic Instructor10m
Meet our Industry Collaborator - AMP10m
Meet the Industry Expert Contributors15m
Join the Designing the Future of Work Conversation!10m
About the Assignments in the Course10m
Special Thanks and Acknowledgements10m
Understanding the Future - Useful Resources10m
Work in the Age of Disruption - Useful Resources10m
Quiz2 practice exercises
Lesson 1.2 Assessable Quiz5m
Lesson 1.3 Assessable Quiz5m
Week
2
Hours to complete
1 hour to complete

The Importance of Being Human in a World of Automation

This week's content discusses what unique qualities make us human, and how these will become increasingly important in the workplace of the future where automation and artificial intelligence may begin to take over more routine tasks. Strategies for understanding how to develop effective human-machine relationships based upon types of tasks in your job are explored. ...
Reading
10 videos (Total 67 min), 1 reading, 1 quiz
Video10 videos
Key Concept 2.1.2 - Human-Machine Relationships7m
AMP CASE STUDY Goals 360 Part 3: The Importance of the Human Connection in an Automated Service4m
Will Robots or AI Threaten Jobs? Professor Nick Wailes3m
What Can Humans do Better than Machines? - via Amplify5m
Being Human in a World of Big Data, AI, and Automation. Dr. Norman Lewis - via Amplify8m
Learning from Failure and Developing Perseverance - via Amplify6m
The Importance of a Rewarding Career - via Amplify12m
Skills For the Future Workplace - via Amplify6m
Education in the Future Workplace - via Amplify6m
Reading1 reading
How Will Humans and Machines will Work Together? - Useful Resources10m
Quiz1 practice exercise
Lesson 2.1 Assessable Quiz5m
Week
3
Hours to complete
6 hours to complete

Designing the Future of Work

This week's content explores the principles of design thinking, and explains how you can use this technique to better understand the challenges your work faces due to technological disruption, how to better predict where the future will take you, and how to devise a strategy to ensure that you are in control of your own work future. ...
Reading
13 videos (Total 98 min), 2 readings, 3 quizzes
Video13 videos
Key Concept 3.1.2 - The Importance of a Human-Centred Approach4m
Evolving Business Practices through Design Thinking - via Amplify6m
The Criticality of Design in Shaping the Future of Business. Professor Nick Wailes6m
The Process of Service Design. Dr. Andy Polaine4m
Key Concept 3.2.1 - Integrating Design into Work Practices7m
Key Concept 3.2.2 - Designing Your Own Work Future10m
AMP CASE STUDY Goals 360 Part 4: Designing the Goals 360 Service13m
CASE STUDY: Redesigning The Bower for the Future. Dr. Andy Polaine20m
Using Design to Meet Challenges in Business. Dr. Andy Polaine5m
Advice for Designers Working within Businesses. Sean Brennan2m
Designing for the Future: Advice for Employers. Dr. Andy Polaine2m
Designing for the Future: Advice for Employees. Dr. Andy Polaine2m
Reading2 readings
Design Thinking - Useful Resources10m
Designing the Future of Your Work - Useful Resources10m
Quiz2 practice exercises
Lesson 3.1 Assessable Quiz5m
Lesson 3.2 Assessable Quiz5m
Week
4
Hours to complete
22 minutes to complete

Industry and Academic Expert Video Profiles

Watch video profiles of the industry and academic experts who have contributed their insights and wisdom to this course. Get to know who they are, where they work, and what they do....
Reading
11 videos (Total 22 min)
Video11 videos
Megan Dalla-Camina, Co-Founder/CEO, Lead Like a Woman29s
Susan David Ph.D, CEO, Evidence Based Psychology47s
Dr Norman Lewis, Director Innovation, PwC UK1m
Heather McGowan, Author & Advisor, Work to Learn2m
Ramez Naam, Exponential Technologies, Machine Learning, Artificial Intelligence, Singularity University1m
Dr Andy Polaine, APAC Regional Design Director, Fjord Evolution APAC Lead. Fjord1m
Michael Schrage, Researcher Fellow, Innovation Thought Leader, MIT Sloan School's Centre for Digital Business1m
Chris Shipley, Curator, MIT Solve3m
Sue Suckling, New Zealand Qualifications Authority, Chair of Callaghan Innovation, Chair of the New Zealand Qualifications Authority1m
Professor Nick Wailes, Director, AGSM, and Deputy Dean, UNSW Business School. UNSW Sydney4m

Instructor

Avatar

Associate Professor Simon McIntyre

Associate Dean Education
UNSW Sydney | Art & Design

About UNSW Sydney (The University of New South Wales)

UNSW Sydney, based in Sydney Australia, was established in 1949 and is one of Australia’s leading research and teaching universities with more than 50,000 students from over 120 countries. UNSW Sydney aspires to provide students with an outstanding educational experience, which both reflects our strong traditions of excellence, innovation and social justice, and builds on our strengths in scientific, technological and professional disciplines....

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.