About this Course

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Beginner Level
Approx. 13 hours to complete
Subtitles: English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 13 hours to complete
Subtitles: English

Offered by

UNSW Sydney (The University of New South Wales) logo

UNSW Sydney (The University of New South Wales)

Syllabus - What you will learn from this course


Week 1

4 hours to complete

What is the Future of Work?

4 hours to complete
22 videos (Total 123 min), 11 readings, 2 quizzes
22 videos
Graduate Certificate and Master of Visualisation, Simulation, and Immersive Design2m
Key Concept 1.2.1 - What Does the Future Hold?7m
Key Concept 1.2.2 - Imagining Futures8m
AMP CASE STUDY Goals 360 Part 1: Becoming More Competitive through a Focus on Customer Experience7m
The Future of Work - via Amplify9m
Can we Predict the Future of Business? Professor Nick Wailes3m
The Pace of Change and Perception of Disruption. Dr. Norman Lewis - via Amplify6m
The Role of Ethics in a Digital Society - via Amplify3m
The Ethics of Big Data. Professor Nick Wailes5m
The Changing Context of Organisations. Dr. Andy Polaine6m
Key Concept 1.3.1 - How is Work Being Disrupted?9m
Key Concept 1.3.2 - The Impacts of Disruption upon Businesses and Employees5m
AMP CASE STUDY Goals 360 Part 2: Using AI to Redesign Customers’ Connections to their Financial Future7m
Advice for Employees. Professor Nick Wailes3m
Advice for Employers. Professor Nick Wailes4m
What Startups and Corporations can Learn from Each Other - via Amplify5m
Investing in Customer Relations - via Amplify2m
The Importance of Customer Experience in the New Economy. Professor Nick Wailes2m
The Power and Potential of Crowd Sourcing and Co-Creation. Dr. Norman Lewis - via Amplify10m
Rethinking Investment in the Future of Work. Dr. Norman Lewis - via Amplify4m
Design the Future Business that will Destroy Your Current One. Professor Nick Wailes3m
11 readings
Course Overview10m
Could a Robot do Your Job?10m
Meet Your Academic Instructor10m
Meet our Industry Collaborator - AMP10m
Meet the Industry Expert Contributors15m
Join the Designing the Future of Work Conversation!10m
About the Assignments in the Course10m
Special Thanks and Acknowledgements10m
Learn More about how Immersive and Visualisation Technologies are Changing the Workplace10m
Understanding the Future - Useful Resources10m
Work in the Age of Disruption - Useful Resources10m
2 practice exercises
Lesson 1.2 Assessable Quiz5m
Lesson 1.3 Assessable Quiz5m

Week 2

1 hour to complete

The Importance of Being Human in a World of Automation

1 hour to complete
10 videos (Total 67 min), 1 reading, 1 quiz
10 videos
Key Concept 2.1.2 - Human-Machine Relationships7m
AMP CASE STUDY Goals 360 Part 3: The Importance of the Human Connection in an Automated Service4m
Will Robots or AI Threaten Jobs? Professor Nick Wailes3m
What Can Humans do Better than Machines? - via Amplify5m
Being Human in a World of Big Data, AI, and Automation. Dr. Norman Lewis - via Amplify8m
Learning from Failure and Developing Perseverance - via Amplify6m
The Importance of a Rewarding Career - via Amplify12m
Skills For the Future Workplace - via Amplify6m
Education in the Future Workplace - via Amplify6m
1 reading
How Will Humans and Machines will Work Together? - Useful Resources10m
1 practice exercise
Lesson 2.1 Assessable Quiz5m

Week 3

6 hours to complete

Designing the Future of Work

6 hours to complete
13 videos (Total 98 min), 3 readings, 3 quizzes
13 videos
Key Concept 3.1.2 - The Importance of a Human-Centred Approach4m
Evolving Business Practices through Design Thinking - via Amplify6m
The Criticality of Design in Shaping the Future of Business. Professor Nick Wailes6m
The Process of Service Design. Dr. Andy Polaine4m
Key Concept 3.2.1 - Integrating Design into Work Practices7m
Key Concept 3.2.2 - Designing Your Own Work Future10m
AMP CASE STUDY Goals 360 Part 4: Designing the Goals 360 Service13m
CASE STUDY: Redesigning The Bower for the Future. Dr. Andy Polaine20m
Using Design to Meet Challenges in Business. Dr. Andy Polaine5m
Advice for Designers Working within Businesses. Sean Brennan2m
Designing for the Future: Advice for Employers. Dr. Andy Polaine2m
Designing for the Future: Advice for Employees. Dr. Andy Polaine2m
3 readings
Design Thinking - Useful Resources10m
Designing the Future of Your Work - Useful Resources10m
Learner Demographic Survey10m
2 practice exercises
Lesson 3.1 Assessable Quiz5m
Lesson 3.2 Assessable Quiz5m

Week 4

22 minutes to complete

Industry and Academic Expert Video Profiles

22 minutes to complete
11 videos (Total 22 min)
11 videos
Megan Dalla-Camina, Co-Founder/CEO, Lead Like a Woman29s
Susan David Ph.D, CEO, Evidence Based Psychology47s
Dr Norman Lewis, Director Innovation, PwC UK1m
Heather McGowan, Author & Advisor, Work to Learn2m
Ramez Naam, Exponential Technologies, Machine Learning, Artificial Intelligence, Singularity University1m
Dr Andy Polaine, APAC Regional Design Director, Fjord Evolution APAC Lead. Fjord1m
Michael Schrage, Researcher Fellow, Innovation Thought Leader, MIT Sloan School's Centre for Digital Business1m
Chris Shipley, Curator, MIT Solve3m
Sue Suckling, New Zealand Qualifications Authority, Chair of Callaghan Innovation, Chair of the New Zealand Qualifications Authority1m
Professor Nick Wailes, Director, AGSM, and Deputy Dean, UNSW Business School. UNSW Sydney4m



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  • This program was developed in collaboration with AMP’s innovation and ideas program, AMP Amplify. UNSW Sydney’s Associate Professor Simon McIntyre, Associate Dean of Education at UNSW Art & Design, instructs the course which contains current theory, industry examples and expert advice from leaders in the field.

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