This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!
This course is part of the Healthcare IT Support Specialization
About this Course
Syllabus - What you will learn from this course
Why Health IT?
Roles for Health IT Support Staff
- 5 stars81.56%
- 4 stars12.50%
- 3 stars4.02%
- 2 stars0.42%
- 1 star1.48%
TOP REVIEWS FROM THE CRITICAL ROLE OF IT SUPPORT STAFF IN HEALTHCARE
Good starting place. I work in IT in Healthcare and wanted to be certified for advancement and this course is starting out at exactly the right place.
I enjoyed listening to the perspective of health care workers demonstrate the importance of IT support and there roles
Customer Service means something a little different when patients health and lives are at stake. Great course!
As an IT support personnel in Healthcare , this course was very helpful in understanding the basics of IT Support role in Healthcare.
About the Healthcare IT Support Specialization
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