About this Course

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Start instantly and learn at your own schedule.
Flexible deadlines
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Beginner Level
Approx. 2 hours to complete
English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 2 hours to complete
English

Offered by

Placeholder

Johns Hopkins University

Syllabus - What you will learn from this course

Week
1

Week 1

1 hour to complete

Why Health IT?

1 hour to complete
7 videos (Total 39 min)
7 videos
Why This is an Exciting Time to be in Health IT4m
Stories of Inspiration: Meet Liz3m
What’s Unique About Working in Health IT: Complexity & Volume of Tickets8m
What’s Unique About Working in Health IT: Privacy, Patients, Populations 7m
Methods for Getting Health IT Support6m
Behind the Scenes: Help Desk Staff Assisting a Busy Surgeon 6m
1 practice exercise
Module 1 Practice Quiz10m
Week
2

Week 2

1 hour to complete

Roles for Health IT Support Staff

1 hour to complete
6 videos (Total 35 min)
6 videos
Behind the Scenes: Helping a Patient Get a Second Opinion5m
Roles for IT Support Staff in Healthcare5m
End-User Computer Support Specialist 4m
Healthcare Help Desk & Analyst Roles5m
Behind the Scenes Troubleshooting an Error Message5m
2 practice exercises
Module 2 Practice Quiz10m
End of Course Quiz30m

About the Healthcare IT Support Specialization

Healthcare IT Support

Frequently Asked Questions

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