Johns Hopkins University
The Critical Role of IT Support Staff in Healthcare
Johns Hopkins University

The Critical Role of IT Support Staff in Healthcare

This course is part of Healthcare IT Support Specialization

Taught in English

Some content may not be translated

Ashwini S. Davison, M.D.
Jessica M. Roosth

Instructors: Ashwini S. Davison, M.D.

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Course

Gain insight into a topic and learn the fundamentals

4.7

(620 reviews)

|

97%

Beginner level
No prior experience required
2 hours (approximately)
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

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Assessments

3 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.7

(620 reviews)

|

97%

Beginner level
No prior experience required
2 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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This course is part of the Healthcare IT Support Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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  • Gain a foundational understanding of a subject or tool
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There are 2 modules in this course

This first module is designed to pique your interest about the exciting world of Health Information Technology, or HIT. Over the past decade, technology has had a tremendous impact on the way healthcare is delivered. As the work of clinicians, hospitals, and health systems has been re-imagined, the need for IT Support Specialists has grown. As you learn about what’s unique when working in Health IT (HIT) and what some common roles are, you’ll even see some examples of what a day-in-the life of an IT support specialist in healthcare looks like. You'll watch a help desk agent field a call from a very frustrated surgeon and through empathy and clear communication, helps to resolve the matter. During this module, you’ll be introduced to Johns Hopkins employees who are passionate about the critical role they play every day. They’ll share stories of inspiration and words of advice on how you can get your foot in the door as a Health IT support specialist. What are some examples of difficult calls they’ve handled? What are some of their proudest moments on the job? What are the most common IT issues they've helped troubleshoot? What kinds of tickets will you be helping to close someday? Get started to hear the answers to these questions and many more!

What's included

7 videos1 quiz

There are a variety of IT support roles that are important for keeping a hospital or health system running. In this module, you’ll learn about the kind of work that’s involved in this important and growing field. You’ll hear about what it means to be a high reliability organization and the kinds of leadership and communication skills you need to have to work in this space. You’ll get to see behind-the-scenes footage in the hospital where an IT support staff member helps a patient with their request. In another scene, you’ll see an IT support team member calmly troubleshoot an error message that a nervous employee is receiving. One of the unique aspects of healthcare compared to other fields is that there are so many clinical terms and topics that might be new to you. We want you to slowly gain exposure to the language used in hospitals as well as familiarity with terms such as chest x-rays, CT scans, second opinions, HIPAA, patient portals. Continue along to gain a better understanding of what’s involved in being an end-user computer support specialist, a help desk agent, or a healthcare IT analyst. No matter what step you take next in your career journey, just know that the rapidly growing field of health IT support has a place for you!

What's included

6 videos2 quizzes

Instructors

Instructor ratings
4.6 (247 ratings)
Ashwini S. Davison, M.D.
Johns Hopkins University
5 Courses37,063 learners

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Recommended if you're interested in Health Informatics

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