About this Course

Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 7 hours to complete
English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 7 hours to complete
English

Offered by

Placeholder

Johns Hopkins University

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Telemedicine, Patient Portals, and Medical Devices

2 hours to complete
6 videos (Total 37 min), 5 readings, 1 quiz
6 videos
Telemedicine and COVID-198m
Troubleshooting Telemedicine7m
What Are Patient Portals?2m
Behind the Scenes: IT Support for Patient Portals3m
Behind the Scenes: Medical Device Installation5m
5 readings
Appendix A: Telehealth Definitions10m
HealthIT.gov: What is a Patient Portal?10m
What is a Medical Device?10m
LAN: Definition10m
Wireless LAN: Definition10m
1 practice exercise
Module 1 Practice Quiz30m
Week
2

Week 2

1 hour to complete

Operational Needs in Health IT

1 hour to complete
6 videos (Total 39 min)
6 videos
Ticketing Systems in Healthcare: Priority Levels5m
Tiered Support: Levels 1, 2, 3 6m
Help Desk Tip Sheets and Knowledge Base Articles6m
Printer Problems in Healthcare3m
Barcode Scanners and Patient Wristbands9m
1 practice exercise
Module 2 Practice Quiz30m
Week
3

Week 3

1 hour to complete

JIRA and Documentation

1 hour to complete
5 videos (Total 40 min), 1 reading, 1 quiz
5 videos
JIRA Process and Documentation10m
JIRA Tickets and Change Requests10m
Scheduled and Unscheduled Downtime in Health IT6m
Downtime Procedures4m
1 reading
Plan B: A Practical Approach to Downtime Planning in Medical Practices10m
1 practice exercise
Module 3 Practice Quiz30m
Week
4

Week 4

2 hours to complete

Health IT and Patient Safety

2 hours to complete
5 videos (Total 22 min), 4 readings, 2 quizzes
5 videos
Health IT and Patient Safety5m
Checklists for Health IT and Patient Safety3m
Medical Errors and Patient Safety7m
What is a Sentinel Event?2m
4 readings
High Reliability10m
Checklists in Healthcare10m
Adverse Events, Near Misses, and Errors10m
Sentinel Events10m
2 practice exercises
Module 4 Practice Quiz30m
End of Course Quiz45m

About the Healthcare IT Support Specialization

Healthcare IT Support

Frequently Asked Questions

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