This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!
This course is part of the Healthcare IT Support Specialization
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Syllabus - What you will learn from this course
Why Health IT?
Roles for Health IT Support Staff
Reviews
- 5 stars81.37%
- 4 stars12.63%
- 3 stars4.06%
- 2 stars0.42%
- 1 star1.49%
TOP REVIEWS FROM THE CRITICAL ROLE OF IT SUPPORT STAFF IN HEALTHCARE
I thought it was informative and presented the information in a way that was easy to digest.
It is imperative to know everything from basics and this course is an example of it. Thank you.
This is a great basic overview of the process involved in a healthcare IT support system.
I have learned a lot in this course and am very excited to move up to the next one.
About the Healthcare IT Support Specialization

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