Pontificia Universidad Católica de Chile
English in the Workplace: Soft skills
Pontificia Universidad Católica de Chile

English in the Workplace: Soft skills

3,121 already enrolled

Course

Gain insight into a topic and learn the fundamentals

Paula Ross
James Gibbons

Instructors: Paula Ross

4.9

(15 reviews)

Intermediate level
Some related experience required
12 hours to complete
3 weeks at 4 hours a week
Flexible schedule
Learn at your own pace

Details to know

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Assessments

10 quizzes

Taught in English

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There are 5 modules in this course

The purpose of this self-instructional course is to teach lexical-grammatical structures in English at the intermediate level (B1 of the Common European Framework of Reference for Languages) used in soft skills in the workplace, such as effective communication, active listening, meeting management, delegation, conflict management, and effective feedback.

What's included

1 video1 reading

Module 1 opens with our expert Christopher MacGuire sharing his insights on two essential workplace soft skills: effective communication and active listening. You will be able to learn and practice expressions necessary to achieve effective communication through the identification of emotions, thoughts and intentions, and active listening in the work context. Further, with the virtual teacher’s help, you will analyze and practice tag and echo questions.

What's included

5 videos4 readings3 quizzes

Renowned leadership professor Rodrigo Jordán begins the module by giving his opinion on effective meeting management in an engaging interview. In the second part, he provides some valuable reflections on workplace delegation. Throughout the module you will be able to analyze and practice the lexical structures associated with the aforementioned soft skills, empowering you to use them confidently.

What's included

7 videos4 readings3 quizzes

The Module starts with an interesting interview featuring psychologist Isidora Brieba Vial where she presents her views on managing conflicts. Then, in the second part, we turn to Francisca Yañez, who holds a Ph.D in economics and engineering, as she explores the skill of providing effective feedback in the professional sphere. In this module, expressions and strategies for both conflict management and effective feedback are analyzed in depth.

What's included

7 videos4 readings3 quizzes

What's included

1 video1 reading1 quiz1 plugin

Instructors

Instructor ratings
5.0 (7 ratings)
Paula Ross
Pontificia Universidad Católica de Chile
3 Courses281,337 learners
James Gibbons
Pontificia Universidad Católica de Chile
3 Courses281,337 learners

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