About this Course

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Beginner Level
Approx. 27 hours to complete
Subtitles: English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 27 hours to complete
Subtitles: English

Offered by

University of Illinois at Urbana-Champaign logo

University of Illinois at Urbana-Champaign

Syllabus - What you will learn from this course


Week 1

2 hours to complete

Course Orientation

2 hours to complete
2 videos (Total 5 min), 5 readings, 1 quiz
2 videos
2MC: Reverse Engineering2m
5 readings
About the Discussion Forums10m
Updating Your Profile10m
Social Media10m
1 practice exercise
Orientation Quiz30m
6 hours to complete

Week 1: Becoming a Leader

6 hours to complete
21 videos (Total 99 min), 2 readings, 5 quizzes
21 videos
1.2.1 2MC: Valet Parking1m
1.3.1 What Is Leadership?2m
1.3.2 2MC: Safety Violations1m
1.3.3 Leaders Come in Different Packages5m
1.3.4 Leadership Is More Than a Title5m
1.3.5 Leaders Are Learners6m
1.3.6 Leaders Keep Improving3m
1.4.1 How Do You Become A Leader?1m
1.4.2 2MC: Your Nephew’s Company1m
1.4.3 Act Ahead of Where You Are6m
1.4.4 Planning for Leadership4m
1.4.5 Experts Comment: Transitions6m
1.4.6 Experts Comment: Your Nephew's Company6m
1.5.1 What Leaders Do5m
1.5.2 2MC: Your Friend’s Future1m
1.5.3 Leaders Pick the Hardest Things6m
1.5.4 Share Glory7m
1.5.5 Remember How You Say It8m
1.5.6 Experts Comment: Your Friend's Future7m
1.6.1 Experts Comment: Valet Parking7m
2 readings
Week 1 Overview10m
Week 1 Resources and References10m
4 practice exercises
Lesson 1-3 Practice Quiz30m
Lesson 1-4 Practice Quiz30m
Lesson 1-5 Practice Quiz30m
Week 1 Quiz30m

Week 2

6 hours to complete

Week 2: Influence, Persuasion, and Negotiation

6 hours to complete
22 videos (Total 114 min), 2 readings, 5 quizzes
22 videos
2.2.1 2MC: Sell Vaporware3m
2.3.1 Influence and Negotiation5m
2.3.2 2MC: Billing Error1m
2.3.3 Speaking Credibly9m
2.3.4 Negotiation in More Depth5m Interests vs Positions8m Experts on Negotiation5m
2.3.6 Experts Comment: Billing Error5m
2.4.1 Using What You Already Know49s
2.4.2 2MC: The Tennis Pro and the Airline Pilot1m
2.4.3 Stages of Negotiation7m
2.4.4 Errors in Negotiators’ Frames7m
2.4.5 My Friend's Car7m
2.4.6 Experts Comment: The Tennis Pro and the Airline Pilot4m
2.5.1 Negotiation Skills at Work57s
2.5.2 2MC: Gift or Bribe?2m
2.5.3 Interests, Rights, and Power7m
2.5.4 Applying the IRP Model6m
2.5.5 Keep Learning as a Negotiator9m
2.5.6 Experts Comment: Gift or Bribe?7m
2.6.1 Experts Comment: Sell Vaporware4m
2 readings
Week 2 Overview10m
Week 2 Resources and References10m
4 practice exercises
Lesson 2-3 Practice Quiz30m
Lesson 2-4 Practice Quiz30m
Lesson 2-5 Practice Quiz30m
Week 2 Quiz30m

Week 3

6 hours to complete

Week 3: Difficult Conversations as a Leader

6 hours to complete
22 videos (Total 107 min), 2 readings, 5 quizzes
22 videos
3.2.1 2MC: Business Introductions2m
3.3.1 Leaders: Expect Difficult Conversations1m
3.3.2 2MC: Reference Calls1m
3.3.3 Learn What Pushes Your Buttons8m
3.3.4 Preparing for Difficult Conversations9m
3.3.5 Delivering Bad News6m
3.3.6 Experts Comment: Reference Calls5m
3.4.1 Getting and Giving Feedback1m
3.4.2 2MC: Conflict at Work1m
3.4.3 Feedback Is a Gift6m
3.4.4 Giving Feedback6m
3.4.5 Giving Hard Feedback7m
3.4.6 Feedback: Going Visual7m
3.4.7 Experts Comment: Conflict at Work5m
3.5.1 Complaint-Handling Guidelines1m
3.5.2 2MC: Side Business1m
3.5.3 Preparation Is Key5m
3.5.4 Complaint-Handling Guidelines, Part One6m
3.5.5 Complaint-Handling Guidelines, Part Two5m
3.5.6 Applying the Guidelines: Side Business6m
3.6.1 Applying the Guidelines: Business Introductions7m
2 readings
Week 3 Overview10m
Week 3 Resources and References10m
4 practice exercises
Lesson 3-3 Practice Quiz30m
Lesson 3-4 Practice Quiz30m
Lesson 3-5 Practice Quiz30m
Week 3 Quiz30m

Week 4

7 hours to complete

Week 4: It’s Your Life - Live it Well

7 hours to complete
26 videos (Total 143 min), 2 readings, 5 quizzes
26 videos
4.2.1 2MC: Sneak a Peek1m
4.3.1 Alignment and Fit3m
4.3.2 2MC: Include Late Submissions?58s
4.3.3 Finding a Fit6m
4.3.4 How Do You Discover Organizational Culture?6m
4.3.5 Experts Comment: Alignment5m
4.3.6 Experts Comment: Include Late Submissions7m
4.4.1 Play the Long Game: Integrity Mindset1m
4.4.2 2MC: Conference Giveaway1m
4.4.3 Add Value with Your Mindset7m
4.4.4 Enoughness5m
4.4.5 Leaders Set the Tone10m
4.4.6 Blowing the Whistle7m
4.4.7 Experts Comment: Conference Giveaway8m
4.5.1 Your Values and Choices1m
4.5.2 2MC: Mind Your Own Business?1m Your Values, Revisited, Part One10m Your Values, Revisited, Part Two10m
4.5.4 Your Brand, Revisited8m
4.5.5 Your Professional IQ5m
4.5.6 Experts Comment: Mind Your Own Business?6m
4.6.1 Tying it All Together: Sneak a Peek5m Experts Comment: Reverse Engineering5m Experts Comment: The Essence of Professional IQ8m
4.7.2 Coming Back to Values; Learning Moving Forward4m
2 readings
Week 4 Overview10m
Week 4 Resources and References10m
4 practice exercises
Lesson 4-3 Practice Quiz30m
Lesson 4-4 Practice Quiz30m
Lesson 4-5 Practice Quiz30m
Week 4 Quiz30m

About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

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