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Back to The Manager's Toolkit: A Practical Guide to Managing People at Work

Learner Reviews & Feedback for The Manager's Toolkit: A Practical Guide to Managing People at Work by University of London

4.7
stars
3,891 ratings

About the Course

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life. At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis....

Top reviews

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I love this course because it gives me a lot of practical knowledge and understandings regarding managing people at workplace. It also provides me a lot of additional documents and information.

TA

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Great course overall and I loved the videos and the condensed content.

To improve, the authors and lectures might want to check their slide decks and include a couple of visualisations.

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1 - 25 of 1,175 Reviews for The Manager's Toolkit: A Practical Guide to Managing People at Work

By natalie H

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Oct 24, 2018

The content was rather dry, but it got more interesting towards the end. Lots of reading material was then directly covered in the video directly following, so it seemed a bit unorganized in that way. At the end of the course, I do not feel like I'm walking away with a toolkit on how to manage. I feel more so like I'm walking away with a new glossary of terms from most of the course. The most engaging and practical information I gained was during the HR, conflict and payment sections.

By OLANREWAJU A

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Jul 24, 2020

If you want to understand how to mange people at your work place, understand conflict management, and conflict resolution, my dear this is the best practical oriented and explicit course to take.

By Ethel P

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Jul 23, 2020

This course has helped me a lot in understanding a lot of things about management. I highly recommend this to people who are managing people and to those who are interested in working with teams.

By Jérémie L

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Aug 25, 2018

Sometimes a bit too academic in the questions, is it really important to know a study was published in a certain Harvard publication, or the name of the person who wrote the study?

By Narendra S

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Apr 13, 2019

An excellent course. Enhances skills of the managers to handle people effectively and using human resources efficiently to achieve the organizational and the individual employees' goals.

By Deborah M

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Aug 2, 2020

If you are looking for a refresher course this would suit however it will not likely offer any insights or knowledge you wouldn't already have if you have worked as a manager for any period of time. Most of what it presents is common sense that has been formally structured. The course is well framed and the reading material is interesting however it is also covered in the video lectures so unnecessary. The lectures themselves were very dry. It would help if the lecturers would look at the camera and engage with the audience rather than unnaturally reading a script off to the side.

I would recommend this course for someone starting out who has no prior experience in management and would like to get a handle on the basics.

By Saleem K

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Aug 24, 2022

this was very informative and intersring cousrse especily for thoe who work as manager. we like seen forward for such interting and knowlede based course in future thank you University of Londan.

By Deborah C

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May 6, 2017

This course has given me information and resources to add in my personal toolkit to better manage and aid my team to a better understanding and less conflict. Very practical information.

By Pankaj A

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Jun 22, 2017

it very helpful course for any manager to understand a team and also what factors will motivate them to perform well in organisation. it will also inculcate the habit of fairness with high

By Danilo L

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May 15, 2019

Good content, good videos but it could be, at times, a little bit more practical, with concrete examples.

By Max S

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Dec 28, 2016

this course was so interesting and good planned, so I couldn't do anything else in my spare time other than watching this course and answering (simple) questions. Except just one week, this course is build very well. It is also a short one, but gives a good perspective to various topics in Management, Social and Organizational Psychology. I totally recommend taking it for all, not only managers, but all who wants to improve their day-to-day communications, goal setting and mentoring.

By Natalie

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Apr 10, 2019

An Excellent course, I was amazed at how much was included ! And actually enjoyed the quizzes as it gave me an opportunity to apply what I had learnt. I have never considered doing online learning before, but now I am on the look out for my next course!

By Simy R

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Apr 10, 2019

I enjoyed the lectures from every professor. Excellent course for aspiring Managers or Small business owners.

By Asma M S

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Apr 28, 2019

this course is a wonderful start to learn about HR concept

By Gurmukh S

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Apr 14, 2020

A great toolkit and guide to manage people at work, whether he may be your colleague, your boss or your super boss.

Although I have been through this topics during my management sessions, this course refreshed the sessions again.

This course will help you to know, how to handle a situation at work, when it comes to Leadership, Decision Making, Pay Structure or incentives, handling conflicts at your workplace, and many more.

Would recommend readers to go through the course as it covers all the basics and handy things to manage at your workplace.

By Paula P

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Aug 16, 2020

Excellent! The contents are great for any manager that want to make a significant job within any organization. Clear and key concepts for everyday activities. I enjoyed every single lesson. Thank you!

By Lynis M

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Sep 1, 2022

Coursera courses are great learning tools for managers which csn be practiced at the workplace. It opened my mind to think outside of the box and diffuse conflicts as it happens within the teams.

By Luke I

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Feb 3, 2017

Thank you for providing an excellent introduction to managing people at work. I have found some really good ideas and resources from this course that I will be using in my current job.

By Dorothy L

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Jan 23, 2017

Not a lot of interaction with other classmates. The material was a good refresher. Would have enjoyed more practical applications for homework. I thought there would be a bit more evidence based information as stated. Overall, good for newbies into management and a nice little refresher.

By Tarek H

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May 24, 2021

Very informative course, I liked the scientific approach in it and the thorough presentation of the contents. The backgrounds explained, the researchers shared added great value to the material.

By Elena S

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Jan 23, 2019

Loved the example sit

By Rocio C S

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Apr 25, 2019

very useful course!

By Julie D

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Aug 17, 2016

Really excellent materials and links but spoiled by typos on the videos and in the quiz questions. I'm sure some of the quiz answers conflicted with what had been said in the videos.

By Afandi Y

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May 3, 2020

Excellent course. It helps me with identifying the most essential factor in the organization which is the employees themselves. Crucial understanding of different needs by employees is the pinnacle of organizational success. if an organization managed to obtain the needs of employees, then automatically the organization can gain a competitive advantage.

Thank you University of London.

By Jayson A G

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Apr 16, 2022

I enjoyed this course. I learned a lot from it. Although I am familiar with some of the topics, it expanded my knowledge further, and would definitely help me become a more effective manager at work.