The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.
Offered By
University of London
Birkbeck, University of London
The Manager's Toolkit: A Practical Guide to Managing People at Work
University of LondonAbout this Course
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Learner Career Outcomes
29%
started a new career after completing these courses
33%
got a tangible career benefit from this course
11%
got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 29 hours to complete
English
Subtitles: French, Portuguese (Brazilian), Russian, English, Spanish
Skills you will gain
Decision-MakingLeadershipManagementPerformance Management
Learner Career Outcomes
29%
started a new career after completing these courses
33%
got a tangible career benefit from this course
11%
got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 29 hours to complete
English
Subtitles: French, Portuguese (Brazilian), Russian, English, Spanish
Offered by
University of London
The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk
Birkbeck, University of London
Birkbeck is a world-class research and teaching institution, a vibrant centre of academic excellence and London's only specialist provider of evening higher education – which means students can balance studying with work, family and other commitments.
Syllabus - What you will learn from this course
1 hour to complete
Introduction
The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2.
1 hour to complete
2 videos (Total 15 min), 2 readings
2 readings
Introductory Readings40m
Optional Viewing20m
4 hours to complete
Interviews
This week we will be focusing on the role of the interview, how to conduct a good interview as well as looking at options to the interview and discussing whether it is the best method of selecting new members of staff.
4 hours to complete
5 videos (Total 36 min), 1 reading, 6 quizzes
5 videos
The structured interview7m
The unstructured interview8m
Alternative to Interviews: tests and assessment centres5m
Other Varieties: Panels, Boards, telephone and virtual interviews7m
1 reading
Recommended Readings40m
6 practice exercises
Session Quiz30m
Session Quiz30m
Session Quiz30m
Session Quiz30m
Session Quiz30m
Final Assessment30m
7 hours to complete
Leadership and Decision making
This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.
7 hours to complete
6 videos (Total 48 min), 3 readings, 6 quizzes
6 videos
Leadership session 27m
Components of choice9m
Expected utility theory7m
How we actually make choices8m
How to improve decision making9m
3 readings
A review of Leadership Theory and Competency Frameworks30m
How can decision making be improved?20m
Further readings2h
6 practice exercises
Session Quiz30m
Session quiz30m
Session quiz30m
Session quiz30m
Session quiz30m
Assessment for Leadership & Decision Making30m
7 hours to complete
Performance Management
This week we are looking at how a well designed performance management system can help both the employee and the organization.
7 hours to complete
5 videos (Total 37 min), 8 readings, 7 quizzes
5 videos
The Performance Management cycle8m
Performance Appraisal7m
Ways to evaluate individual performance8m
Designing a Performance Management system4m
8 readings
Appraisal of performance and potential30m
Performance management and appraisal30m
PowerPoint Slides10m
SMART Goals- practice sheet10m
PowerPoint slides20m
PowerPoint Slides20m
PowerPoint Slides20m
PowerPoint Slides10m
6 practice exercises
Session Quiz30m
Session Quiz30m
Session Quiz30m
Session Quiz30m
Session Quiz30m
Performance Management30m
Reviews
TOP REVIEWS FROM THE MANAGER'S TOOLKIT: A PRACTICAL GUIDE TO MANAGING PEOPLE AT WORK
by PPAug 15, 2020
Excellent! The contents are great for any manager that want to make a significant job within any organization. Clear and key concepts for everyday activities. I enjoyed every single lesson. Thank you!
by FAOct 1, 2019
Good content but not always very well conveyed. At times I had the feeling the support material was a little bit "unprofessional" or rushed in its preparation. All in all still a good course anyway.
by OAJul 23, 2020
If you want to understand how to mange people at your work place, understand conflict management, and conflict resolution, my dear this is the best practical oriented and explicit course to take.
by EPJul 22, 2020
This course has helped me a lot in understanding a lot of things about management. I highly recommend this to people who are managing people and to those who are interested in working with teams.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
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Will I earn university credit for completing the Course?
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