The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.
At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.
The Manager's Toolkit: A Practical Guide to Managing People at Work
Offered By
University of London
Birkbeck, University of London
University of London
About this Course
4.6
496 ratings
Skills you will gain
Decision-MakingLeadershipManagementPerformance Management
Syllabus - What you will learn from this course
Week
11 hour to complete
Introduction
The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2.
2 videos (Total 15 min), 2 readings
2 readings
Introductory Readings40m
Optional Viewing20m
Week
22 hours to complete
Interviews
This week we will be focusing on the role of the interview, how to conduct a good interview as well as looking at options to the interview and discussing whether it is the best method of selecting new members of staff.
5 videos (Total 36 min), 1 reading, 6 quizzes
5 videos
The structured interview7m
The unstructured interview8m
Alternative to Interviews: tests and assessment centres5m
Other Varieties: Panels, Boards, telephone and virtual interviews7m
1 reading
Recommended Readings40m
6 practice exercises
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Final Assessment40m
Week
35 hours to complete
Leadership and Decision making
This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.
6 videos (Total 48 min), 3 readings, 6 quizzes
6 videos
Leadership session 27m
Components of choice9m
Expected utility theory7m
How we actually make choices8m
How to improve decision making9m
3 readings
A review of Leadership Theory and Competency Frameworks30m
How can decision making be improved?20m
Further readingss
6 practice exercises
Session Quiz4m
Session quiz4m
Session quiz4m
Session quiz4m
Session quiz4m
Assessment for Leadership & Decision Making40m
Week
46 hours to complete
Performance Management
This week we are looking at how a well designed performance management system can help both the employee and the organization.
5 videos (Total 37 min), 8 readings, 7 quizzes
5 videos
The Performance Management cycle8m
Performance Appraisal7m
Ways to evaluate individual performance8m
Designing a Performance Management system4m
8 readings
Appraisal of performance and potential30m
Performance management and appraisal30m
PowerPoint Slides10m
SMART Goals- practice sheet10m
PowerPoint slides20m
PowerPoint Slides20m
PowerPoint Slides20m
PowerPoint Slides10m
6 practice exercises
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Performance Management40m
Week
52 hours to complete
Pay as a motivator
This week we are looking at how important pay is as a motivator and the implications of this. Could it be that it may actually achieve the opposite?
6 videos (Total 27 min), 2 readings, 7 quizzes
6 videos
Just how important is pay as a motivator5m
Paying for Performance4m
Pay to Attract and Pay to Retain4m
The Impact of Individual and Situational Characteristics on the Impact of Pay as a Motivator4m
Can Pay Demotivate Employees?4m
2 readings
Chapter on Pay30m
Powerpoint Slides for Lectures20m
7 practice exercises
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Assessment for Pay as a motivator40m
Week
63 hours to complete
Managing conflict at work
Is conflict always bad? This week we are looking at the causes of conflict and how to manage it for a positive outcome.
4 videos (Total 33 min), 3 readings, 5 quizzes
4 videos
Introduction to managing conflicts at work5m
Organisational culture and knowledge6m
Team level and the Individual level9m
3 readings
Readingss
PowerPoint slides20m
Further Reading10m
5 practice exercises
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Assessment for managing conflict at work40m
4.6
144 Reviews31%
started a new career after completing these courses
31%
got a tangible career benefit from this course
13%
got a pay increase or promotion
Top Reviews
it very helpful course for any manager to understand a team and also what factors will motivate them to perform well in organisation. it will also inculcate the habit of fairness with high
An excellent course. Enhances skills of the managers to handle people effectively and using human resources efficiently to achieve the organizational and the individual employees' goals.
Instructor
Dr Chris Dewberry
Lecturer and Course Director - University of London International ProgrammesBirkbeck
About University of London
The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk
About Birkbeck, University of London
Birkbeck is a world-class research and teaching institution, a vibrant centre of academic excellence and London's only specialist provider of evening higher education – which means students can balance studying with work, family and other commitments.
Birkbeck was founded in 1823 and joined the University of London in 1920. Because Birkbeck lectures are in the evening, many students work, intern or volunteer during the day, making them better placed to get ahead in a competitive job market.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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Is financial aid available?
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