The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.
At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.
The Manager's Toolkit: A Practical Guide to Managing People at Work
Offered By
University of London
Birkbeck, University of London
University of London
About this Course
4.6
399 ratings
Skills you will gain
Decision-MakingLeadershipManagementPerformance Management
Syllabus - What you will learn from this course
Week
1Introduction
The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2.
2 videos (Total 15 min), 2 readings
2 readings
Introductory Readings40m
Optional Viewing20m
Week
2Interviews
This week we will be focusing on the role of the interview, how to conduct a good interview as well as looking at options to the interview and discussing whether it is the best method of selecting new members of staff.
5 videos (Total 36 min), 1 reading, 6 quizzes
5 videos
The structured interview7m
The unstructured interview8m
Alternative to Interviews: tests and assessment centres5m
Other Varieties: Panels, Boards, telephone and virtual interviews7m
1 reading
Recommended Readings40m
6 practice exercises
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Final Assessment40m
Week
3Leadership and Decision making
This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.
6 videos (Total 48 min), 3 readings, 6 quizzes
6 videos
Leadership session 27m
Components of choice9m
Expected utility theory7m
How we actually make choices8m
How to improve decision making9m
3 readings
A review of Leadership Theory and Competency Frameworks30m
How can decision making be improved?20m
Further readingss
6 practice exercises
Session Quiz4m
Session quiz4m
Session quiz4m
Session quiz4m
Session quiz4m
Assessment for Leadership & Decision Making40m
Week
4Performance Management
This week we are looking at how a well designed performance management system can help both the employee and the organization.
5 videos (Total 37 min), 8 readings, 7 quizzes
5 videos
The Performance Management cycle8m
Performance Appraisal7m
Ways to evaluate individual performance8m
Designing a Performance Management system4m
8 readings
Appraisal of performance and potential30m
Performance management and appraisal30m
PowerPoint Slides10m
SMART Goals- practice sheet10m
PowerPoint slides20m
PowerPoint Slides20m
PowerPoint Slides20m
PowerPoint Slides10m
6 practice exercises
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Session Quiz4m
Performance Management40m
4.6
123 Reviews27%
started a new career after completing these courses
32%
got a tangible career benefit from this course
16%
got a pay increase or promotion
Top Reviews
By PA•Jun 22nd 2017
it very helpful course for any manager to understand a team and also what factors will motivate them to perform well in organisation. it will also inculcate the habit of fairness with high
By DC•May 6th 2017
This course has given me information and resources to add in my personal toolkit to better manage and aid my team to a better understanding and less conflict. Very practical information.
Instructor
Dr Chris Dewberry
Lecturer and Course Director - University of London International ProgrammesBirkbeck
About University of London
The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk
About Birkbeck, University of London
Birkbeck is a world-class research and teaching institution, a vibrant centre of academic excellence and London's only specialist provider of evening higher education – which means students can balance studying with work, family and other commitments.
Birkbeck was founded in 1823 and joined the University of London in 1920. Because Birkbeck lectures are in the evening, many students work, intern or volunteer during the day, making them better placed to get ahead in a competitive job market.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
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