4.7
stars
3,296 ratings

Dr Chris Dewberry

127,597 already enrolled

Offered By

University of London

Birkbeck, University of London

The Manager's Toolkit: A Practical Guide to Managing People at Work

University of London

About this Course

144,825 recent views

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life. 
At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

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Approx. 28 hours to complete

English

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Skills you will gain

Decision-Making
Leadership
Management
Performance Management

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Approx. 28 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.6/5 (1,084 Ratings)

Dr Chris Dewberry

Lecturer and Course Director - University of London International Programmes

Birkbeck

127,597 Learners

1 Course

Offered by

University of London

The University of London is a federal University which includes 17 world leading Colleges. With extensive experience in distance learning since 1858, University of London has enriched the lives of thousands of students, delivering high quality degrees across the globe. Today, University of London is a global leader in flexible study, offering degree programmes to over 45,000 students in over 190 countries, delivering world-leading research across the world. To find out more about University of London, visit www.london.ac.uk

Birkbeck, University of London

Birkbeck is a world-class research and teaching institution, a vibrant centre of academic excellence and London's only specialist provider of evening higher education – which means students can balance studying with work, family and other commitments.

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Syllabus - What you will learn from this course

Content Rating97%(31,246 ratings)

Week1

Week 1

1 hour to complete

Introduction

1 hour to complete

2 videos (Total 15 min), 2 readings

Week2

Week 2

4 hours to complete

Interviews

4 hours to complete

5 videos (Total 36 min), 1 reading, 6 quizzes

Week3

Week 3

7 hours to complete

Leadership and Decision making

7 hours to complete

6 videos (Total 48 min), 3 readings, 6 quizzes

6 videos

Leadership Session 16mLeadership session 27mComponents of choice9mExpected utility theory7mHow we actually make choices8mHow to improve decision making9m

3 readings

A review of Leadership Theory and Competency Frameworks30mHow can decision making be improved?20mFurther readings2h

6 practice exercises

Session Quiz30mSession quiz30mSession quiz30mSession quiz30mSession quiz30mAssessment for Leadership & Decision Making30m

Week4

Week 4

7 hours to complete

Performance Management

7 hours to complete

5 videos (Total 37 min), 8 readings, 7 quizzes

5 videos

An introduction to Performance Management9mThe Performance Management cycle8mPerformance Appraisal7mWays to evaluate individual performance8mDesigning a Performance Management system4m

8 readings

Appraisal of performance and potential30mPerformance management and appraisal30mPowerPoint Slides10mSMART Goals- practice sheet10mPowerPoint slides20mPowerPoint Slides20mPowerPoint Slides20mPowerPoint Slides10m

6 practice exercises

Session Quiz30mSession Quiz30mSession Quiz30mSession Quiz30mSession Quiz30mPerformance Management30m

Reviews

4.7

1008 reviews

5 stars
73.13%
4 stars
21.12%
3 stars
4.17%
2 stars
0.84%
1 star
0.72%

TOP REVIEWS FROM THE MANAGER'S TOOLKIT: A PRACTICAL GUIDE TO MANAGING PEOPLE AT WORK

by DCMay 5, 2017

This course has given me information and resources to add in my personal toolkit to better manage and aid my team to a better understanding and less conflict. Very practical information.

by TANov 18, 2020

Great course overall and I loved the videos and the condensed content.

To improve, the authors and lectures might want to check their slide decks and include a couple of visualisations.

by OAJul 23, 2020

If you want to understand how to mange people at your work place, understand conflict management, and conflict resolution, my dear this is the best practical oriented and explicit course to take.

by JGApr 16, 2022

I enjoyed this course. I learned a lot from it. Although I am familiar with some of the topics, it expanded my knowledge further, and would definitely help me become a more effective manager at work.

View all reviews

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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The Manager's Toolkit: A Practical Guide to Managing People at Work

The Manager's Toolkit: A Practical Guide to Managing People at Work

About this Course

Skills you will gain