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Learner Reviews & Feedback for The Manager's Toolkit: A Practical Guide to Managing People at Work by University of London

3,310 ratings

About the Course

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life. At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis....

Top reviews


Aug 15, 2020

Excellent! The contents are great for any manager that want to make a significant job within any organization. Clear and key concepts for everyday activities. I enjoyed every single lesson. Thank you!


Apr 16, 2022

I enjoyed this course. I learned a lot from it. Although I am familiar with some of the topics, it expanded my knowledge further, and would definitely help me become a more effective manager at work.

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26 - 50 of 1,008 Reviews for The Manager's Toolkit: A Practical Guide to Managing People at Work

By Vouchleang L

May 2, 2020

I love this course because it gives me a lot of practical knowledge and understandings regarding managing people at workplace. It also provides me a lot of additional documents and information.

By Noor H

Apr 14, 2020

This was an amazing course! It was very informative! I enjoyed learning through out the course! I especially loved the assessments! Thank you Coursera!

By Tejal S

Sep 17, 2022

Amazing course

By Tony S

Jan 4, 2017

I was very enthusiastic to follow this inspiring course delivered by the prestigious University of London (Birkbeck) about “How to Manage People at work”.

Dr. Chris Dewberry, Lecturer and Course Director did an absolute and fantastic job by presenting this course and sharing recommendable & actionable strategies.

This course isn’t solitary for ongoing learners seeking to add or master their managerial position, but its also advocated for employee(s) searching better work environment and performance by understanding the HR theories, policies and procedures.

By understanding their views and Performance Management strategies, any employee(s) will positively benefits the outcome of this outstanding course.

I really loved the different video’s involving actors, showcasing different scenario’s/situations of well-known work cases.

The video recording and HD production, is very well prepared!

I was highly impressed by the excellent teaching sessions from Katerina Penna (Teaching numbers of HR related modules for the University of London's Human Resource Management Program provided by Birkbeck).

Last but not least, I was wonderfully impressed by the charismatic Dr. Juliet Hassard advices and strategies. (lecturer in Occupational Health Psychology and Deputy Director of the Center for Sustainable Working Life at Birkbeck College, University of London).

This is an unconditional stellar course and; unquestionably deserve a flawless 5 star rating!!!!!

By Sagor M S I

Aug 13, 2022

The Manager's Toolkit: A Practical Guide to Managing People at Work offered by London University My second ever online course, and I have to admit that I quite loved it. I found the course notes were really educational and a perfect complement to the readings, and the weblabs were excellent. I found that the lab's visuals and graphs truly helped me understand the material I was learning. This course's simplicity and online delivery method, in my opinion, do a great job of assisting students in assimilation and retention of the material. Despite the unusually lengthy tasks at the start of the semester, I thought everything was quite fair and the questions were well-presented. The one aspect of this course that I didn't like was that the assignment due dates were different at the beginning of the semester.

By Catherine H

Jun 15, 2022

This is such a good course. Evidence based with a lot of really helpfull resources. I would caution the new student to not overestimate the amount of reading and research in this course which adds significant benefit, but cannot be done quickly. Really awesome presenters, very knowledagabe with real examples to help explain complex theories. Very comprehensive indeed. I would however like to add that it would be extremely beneficial if you could expand on Conflict management with a little bit more in-depth coverage of practicing conflict management in the workplace. More assessments to test knowledge. Thank You.


Aug 11, 2020

I want to really say a big thanks to the management of the institution for the knowledge the team impacted in me through the online course. The course excellent and also it is an eye opener to me in particular how to manage the people at work not at work only it will also help me how to manage the people am directing in the society and including how to manage my family.

The material to study was reach and the video was excellent and clear and the instructors language audio was clear and also the assessment question was very good. I really enjoy the course. Finally I will say keep the flag flying Thanks.


Mar 10, 2022





By Al A

Dec 23, 2017

Great course, excellent content, and excellent instructors. The only negative feedback I would have is on week 6 where the production value of the videos plummeted dramatically. There were also more grammatical errors in the assessments in week 6 specifically.

Role-play videos were quite entertaining.

Additional reading was suggested in each unit which was great - however there were no links for where to access the additional reading online so I was not able to take advantage of it.

By Dr. A M

Aug 30, 2019

It was indeed a stupendous learning experience in pursuing this course.The course contents and lectures are really exhaustive and provides a wonderful hands on experience on to professional managing affairs of the globally competitive corporations.

Prof. Dewberry needs a special appluad for creating n deliberating such a wonderful enrichening course..

Really enjoyed the course to the fullest..


Dr. Anurag Mittal

Associate Professor in Management,


By Katarzyna L

Aug 15, 2020

A really well-structured and organized course about key points of being a good manager. Describes managing styles, dealing with conflicts at the workplace, etc. Many resources are provided in the form of book chapters, articles and PP slides. The only thing I think of now to improve would be to add some key points during the video to help with better understanding and making it a little easier to note or remember something.

By Eddie

May 22, 2018

Love the course, I've learnt a lot from it. Like the way that it has consisted of videos, reading of articles, and the quiz. So I would be forced to think about the concepts learnt several times during the course, which would help me in understanding fully and remembering the concepts learnt. Thank you very much for setting up the course, it is very useful for me, as being a manager of a team of 10 in the financial sector.

By Rozina N

Nov 5, 2019

I enjoyed the course. It allowed me to learn at my own pace, I also enjoyed the fact that I could download the videos and the reading material for future reference. The list of recommended reading material was very helpful and definitely welcomed. The different theories took me back to my years back in varsity...grateful to have go touched on them again. Looking forward to applying what i learnt in my workplace.

By Kim S J

Mar 29, 2020

Excellent introduction of the key concepts for managing people at work. Presenters did a great job of explaining the lessons in an easy to understand way and used appropriate role pay scenarios to demonstrate points. The readings and lecture slides were really useful too. I sure I will be referring back to these notes again in the future when the need arises. Thank you to the university staff for this course.

By Watanabe, Y

Jul 28, 2019

It is difficult to understand English lecturer at first time, however, thank you for recent technology I could manage to have scripts which can help me to understand what they were talking about. I really enjoy the course. I decide I would like to have Organizational Psychology which is really linking my job and I would like to extend my group company HR. Of course I am getting older, this must me my life work.

By Michael A

Jan 26, 2022

I think this was a fairly comprehensive overview of management, and very suitable for most people looking to get into the correct mindset that is needed to transition from simply being a worker, to a part of the team running a business or a subset of its employees. It seems to address many of the deficiencies and misconceptions that are common, and promotes a more modern and complete view of individuals.

By Kristine O

Jan 23, 2020

As a beginner when it comes to studying organizational management, I learned a lot in this course. Specific examples of events and situations helped me to easily understand the different concepts related to management. It also helped me to assess the weaknesses and strengths of management system n our company. I'm looking forward and excited to take more lessons about management.

By Daniel M

Dec 27, 2021

It's a very useful course, If I can recommend something, it would be better if you can add more examples of situations. In the sessions for "Pay as a motivator" the course can be more interesting if you show some cases or examples and if you can add some options to motivate people through payment or bonuses.

But in few words, it's an interesting course, I'm glad I found it...

By nathaniel n

Aug 27, 2020

I have learnt a that some conflicts are healthy in a work place to foster team work and also achieve organisational goals. I also learnt that pay raise is not an ultimate form of motivation as perceived and can even demotivate employees in certain circumstances and a whole lot of other things. The whole course in its entirety was great. Am so glad i did not miss it.

By divyani p

Jun 30, 2020

Good experience and good knowledge in this course.

Thanks for all information in this course sir thanks.

But my 1problem in this course

When i am starting this course its free now i am complete my course i can not get my certificate because i have no mony i am a student i am not employee. SO i request to u plz give i am my course complete course certificate . Plz

By Aden A

Oct 2, 2019

Most helpful and most refreshing practical guidance to the best practices in managing people at work. Very helpful and I strongly recommend for all managers and at all levels to take this course. In today's fast changing work place environment, it is most appropriate to refresh and discuss perspectives and practices and maximize organizational performance.

By Vincent G

Jul 8, 2020

The name says it all, this course works as a pragmatic approach on basic manager problems. It provides you with Evidence Based and widely used tools. Many sources are provided for you to deepen the aspect you specifically need. As an healthcare professional without any theorical background on management, I found it straightforward and useful. Thanks a lot,

By Nishant S

Jun 30, 2022

This is a very comprehensive approach that teaches some great stuff around personnel management within an organization. It covers a comprehensive set of HR related areas. Not all of them may be applicable for line managers but they are good to know in the context of development of a manager. SOme really good insights on leadership and conflict management.

By Rosemary M

Nov 18, 2022

The course has a great content and has managed to capture key aspects of people management at the workplace. I am a Human Resources Generalist (with a direct reporting line to the Executive team) and I feel that it was a great choice to use this course as a foundation. I may not have any direct reports at the moment but I manage all the HR and administration components of the daily business at work so this was a good one for me. The course has taken me through: The nature and causes of conflicts in organisations, Pay as motivator, Performance management, Leadership and decision making and, Interviews.

By Olakunle M

Mar 23, 2023

As a Chartered


in my

Country, Nigeria


a first




Open Distance

(online) Learning, I found


Course very

interactive, enlightening, insightful, informative, practical


evidence-based. The most desirable


me about

the course

is it’s


to workplace

and actually to

all walks

of life; whether

personal, official

or in business

. Kudos

to Birbeck College

, University

of London

and Coursera. Thank