4.5
stars
5,641 ratings

Diane Spiegel

214,764 already enrolled

Offered By

University of California, Irvine

About this Course

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Problem-solving and effective decision-making are essential skills in today’s fast-paced and ever-changing workplace. Both require a systematic yet creative approach to address today’s business concerns. This course will teach an overarching process of how to identify problems to generate potential solutions and how to apply decision-making styles in order to implement and assess those solutions. Through this process, you will gain confidence in assessing problems accurately, selecting the appropriate decision-making approaches for the situation at hand, making team decisions, and measuring the success of the solution’s implementation. Using case studies and situations encountered by class members, you will explore proven, successful problem-solving and decision-making models and methods that can be readily transferred to workplace projects.
Upon completing this course, you will be able to:
Identify key terms, styles, and approaches to effective problem-solving and decision-making
Explain both the affordances and limitations associated with problem-solving and decision-making
Reflect on how mindset and personal bias influence your ability to solve problems and make decisions
Explain and discuss how organizational decisions or non-decisions impact personal development, team dynamics, and company-wide performance
Articulate how both good and bad team decisions can benefit your professional growth

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Beginner Level

Approx. 8 hours to complete

English

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What you will learn

Explain both the affordances and limitations associated with problem-solving and decision-making
Reflect on how mindset and personal bias influence your ability to solve problems and make decisions
Explain and discuss how organizational decisions or non-decisions impact personal development, team dynamics, and company-wide performance
Articulate how both good and bad team decisions can benefit your professional growth

Skills you will gain

Decision Theory
analysis
Decision-Making
Problem Solving
Critical Thinking

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Beginner Level

Approx. 8 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.54/5 (967 Ratings)

Diane Spiegel

Executive Coach

292,608 Learners

7 Courses

Offered by

University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

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Syllabus - What you will learn from this course

Content Rating96%(14,490 ratings)

Week1

Week 1

2 hours to complete

Identify the Problem

Problem-solving is an essential skill in today's fast-paced and ever-changing workplace. It requires a systematic approach that incorporates effective decision-making. Throughout this course, we will learn an overarching process of identifying problems to generate potential solutions, then apply decision-making styles in order to implement and assess those solutions. In this module, we will learn to identify problems by using a root cause approach as a foundational tool. Additionally, we will address problem parameters that often occur in business situations. Throughout this course, we will utilize a case scenario that will provide specific examples to illustrate the steps in the problem-solving and decision-making process.

2 hours to complete

1 video (Total 6 min), 7 readings, 1 quiz

Week2

Week 2

2 hours to complete

Generate Solutions

2 hours to complete

1 video (Total 4 min), 6 readings, 1 quiz

Week3

Week 3

2 hours to complete

Make the Decision

2 hours to complete

1 video (Total 4 min), 5 readings, 1 quiz

Week4

Week 4

2 hours to complete

Implement and Assess the Solution

In the previous module, we learned how to make the decision given the best information at hand. Once the decision is made, it’s time to implement and assess the chosen solution. As we get ready to implement, we are well-served to review situational variables as elements in the environment may have shifted during the decision-making process. We will also need to define the solution’s performance metrics and Key Performance Indicators (KPIs) in order to later measure or assess the solution’s impact on the organization. Anecdotal data is equally valuable as it can share the emotional impact on employees.

2 hours to complete

1 video (Total 3 min), 5 readings, 1 quiz

Reviews

4.5

925 reviews

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3 stars
7.47%
2 stars
1.78%
1 star
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Frequently Asked Questions

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What is the refund policy?
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Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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Effective Problem-Solving and Decision-Making

About this Course

What you will learn

Skills you will gain