University of California, Irvine
Effective Problem-Solving and Decision-Making
University of California, Irvine

Effective Problem-Solving and Decision-Making

This course is part of multiple programs.

Taught in English

Some content may not be translated

Diane Spiegel

Instructor: Diane Spiegel

253,903 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.6

(6,753 reviews)

|

97%

Beginner level
No prior experience required
8 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Explain both the affordances and limitations associated with problem-solving and decision-making

  • Reflect on how mindset and personal bias influence your ability to solve problems and make decisions

  • Explain and discuss how organizational decisions or non-decisions impact personal development, team dynamics, and company-wide performance

  • Articulate how both good and bad team decisions can benefit your professional growth

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.6

(6,753 reviews)

|

97%

Beginner level
No prior experience required
8 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

Placeholder

Build your subject-matter expertise

This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 4 modules in this course

Problem-solving is an essential skill in today's fast-paced and ever-changing workplace. It requires a systematic approach that incorporates effective decision-making. Throughout this course, we will learn an overarching process of identifying problems to generate potential solutions, then apply decision-making styles in order to implement and assess those solutions. In this module, we will learn to identify problems by using a root cause approach as a foundational tool. Additionally, we will address problem parameters that often occur in business situations. Throughout this course, we will utilize a case scenario that will provide specific examples to illustrate the steps in the problem-solving and decision-making process.

What's included

1 video7 readings1 quiz1 discussion prompt

In the previous module, we learned how to identify the root cause of a problem. Now we will discuss how mindset and personal bias can potentially limit creativity in solving workplace challenges. We’ll review problem-solving styles and creativity enhancement approaches to generate a variety of unique solutions while addressing constraints and limited resources.

What's included

1 video6 readings1 quiz1 discussion prompt

In the previous module, we learned how to generate a variety of creative solutions. Now we need to decide which solution is the best option. We will explore which decision-making styles lend themselves to best solve the problem given its affordances and limitations. Tips for making better decisions are outlined as well as hazards to avoid.

What's included

1 video5 readings1 quiz1 discussion prompt

In the previous module, we learned how to make the decision given the best information at hand. Once the decision is made, it’s time to implement and assess the chosen solution. As we get ready to implement, we are well-served to review situational variables as elements in the environment may have shifted during the decision-making process. We will also need to define the solution’s performance metrics and Key Performance Indicators (KPIs) in order to later measure or assess the solution’s impact on the organization. Anecdotal data is equally valuable as it can share the emotional impact on employees.

What's included

1 video5 readings1 quiz1 discussion prompt

Instructor

Instructor ratings
4.6 (1,329 ratings)
Diane Spiegel
University of California, Irvine
7 Courses353,422 learners

Offered by

Recommended if you're interested in Business Essentials

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

Showing 3 of 6753

4.6

6,753 reviews

  • 5 stars

    69.69%

  • 4 stars

    21.36%

  • 3 stars

    6.46%

  • 2 stars

    1.50%

  • 1 star

    0.96%

MX
5

Reviewed on Jul 30, 2021

MO
5

Reviewed on May 29, 2020

HG
4

Reviewed on Jan 13, 2016

New to Business Essentials? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions