In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction.
Create a services customer satisfaction process
Create a services customer satisfaction process
Instructor: Angelo Paolillo
Access provided by Capgemini
2,229 already enrolled
Learn, practice, and apply job-ready skills with expert guidance
4.6
(41 reviews)
Beginner level
No prior experience required
1 hour
Learn at your own pace
Hands-on learning
What you'll learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you'll practice
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
See how employees at top companies are mastering in-demand skills
Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
- Build confidence using the latest tools and technologies
About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Introduction and getting started
Establish value
Analyze customer entry points
Connect marketing channels with entry points
Analyze pre-sales and post-sales opportunities
Create a multi-channel support structure
Build a taxonomy and knowledge base
Set up Net Promoter Score
Finalize the process
7 project images
Instructor
Offered by
How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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