Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Amazon Web Services
Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud-Native Computing, Application Deployment, Kubernetes, Containerization, Serverless Computing, CI/CD, DevOps, Prometheus (Software), Infrastructure Security, YAML, Microservices, System Monitoring, Grafana, Scalability
Intermediate · Course · 1 - 3 Months

Simplilearn
Skills you'll gain: Content Strategy, Content Marketing, Content Performance Analysis, Web Content, Social Media Content, Paid media, Digital Content, Marketing Strategies, Content Creation, Email Marketing, Copywriting, Search Engine Optimization, Digital Advertising, Business-To-Consumer, Target Audience, Key Performance Indicators (KPIs), Customer Engagement, B2B Sales
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Marketing Analytics, Responsible AI, Persona Development, A/B Testing
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Looker (Software), Order Fulfillment, Customer Analysis, Business Analytics, Data-Driven Decision-Making, Business Intelligence, Business Intelligence Software, Google Cloud Platform, Dashboard, Business Analysis, Data Visualization, Data Analysis, Sales Management, Sales, Product Knowledge, Enterprise Resource Planning
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Social Media Content, Social Media, Social Media Marketing, Instagram, Brand Loyalty, Content Creation, Customer Engagement, Graphic and Visual Design Software, Graphic Design, Digital Marketing
Beginner · Guided Project · Less Than 2 Hours

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Customer experience strategy (CX), Digital Transformation, Marketing Analytics, Marketing, Data-Driven Decision-Making, Predictive Analytics, Digital Marketing, Machine Learning, Innovation, Trend Analysis, Brand Management, Deep Learning, Artificial Intelligence, Artificial Neural Networks
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Unreal Engine, User Interface (UI), Data Persistence, Game Design, Video Game Development, Performance Tuning, Interactive Design, User Interface (UI) Design, Human Machine Interfaces, Animation and Game Design, Scripting, Performance Testing, System Testing, Programming Principles, No-Code Development, Virtual Environment, Development Testing, Artificial Intelligence, Object Oriented Design, Animations
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Statistical Visualization, Scatter Plots, Histogram, Data Science, Computer Programming
Beginner · Course · 1 - 3 Months

Skills you'll gain: JUnit, Restful API, Software Design, JSON, Software Testing
Intermediate · Course · 3 - 6 Months

Google Cloud
Skills you'll gain: AI Personalization, AI Enablement, Data Integration, Google Cloud Platform, MLOps (Machine Learning Operations), Model Deployment, Cloud Management, Data Modeling, System Monitoring, Restful API, Performance Measurement
Advanced · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Google Cloud Platform, Kubernetes, CI/CD, DevOps, Application Deployment, Continuous Integration, Test Automation, Development Testing, Containerization, Cloud Deployment, Unit Testing, Software Testing, Release Management, Continuous Delivery, Development Environment, System Monitoring, Version Control
Intermediate · Course · 1 - 4 Weeks