• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    Foundations of R Programming and Basic Data Manipulation

    Skills you'll gain: Rmarkdown, R (Software), Data Import/Export, R Programming, Ggplot2, Data Manipulation, Plotly, Data Visualization, Web Scraping, Interactive Data Visualization, Data Visualization Software, Data Cleansing, Data Preprocessing, Data Transformation, Statistical Programming, Programming Principles, Data Structures

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Python Fundamentals and Data Science Essentials

    Skills you'll gain: Matplotlib, Linear Algebra, Data Visualization, NumPy, Machine Learning Algorithms, Pandas (Python Package), Seaborn, Data Science, Machine Learning, Data Analysis, Supervised Learning, Python Programming, Jupyter, Data Manipulation, Classification Algorithms, Regression Analysis, Data Structures, Software Installation

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    PHP Development with ChatGPT: Practical Web Development

    Skills you'll gain: Prompt Engineering, PHP (Scripting Language), Web Applications, Data Management, Generative AI, Web Development, ChatGPT, Application Development, Application Security, Microsoft Visual Studio, Cascading Style Sheets (CSS), Debugging, SQL, User Interface (UI) Design

    4.7
    Rating, 4.7 out of 5 stars
    ·
    6 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Alcanza tu audiencia en Instagram con influenciadores

    Skills you'll gain: Instagram, Social Media Content, Drive Engagement, Social Media, Social Media Marketing, Social Media Strategy, Content Development and Management, Brand Marketing, Customer Engagement, Target Audience, Influencing

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Starweaver

    GenAI Data and Analytics Academy

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Retrieval-Augmented Generation, CrewAI, AI Orchestration, Vector Databases, Model Deployment, AI Personalization, Generative AI, Transfer Learning, Kubernetes, Enterprise Application Management, ChatGPT, AI Workflows, Containerization, Agentic systems, MLOps (Machine Learning Operations), Python Programming, System Monitoring, Engineering

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced CNNs, Transfer Learning, and Recurrent Networks

    Skills you'll gain: Recurrent Neural Networks (RNNs), Convolutional Neural Networks, Deep Learning, Artificial Neural Networks, Image Analysis, Keras (Neural Network Library), Applied Machine Learning, Tensorflow, PyTorch (Machine Learning Library), Natural Language Processing, Network Architecture, Model Evaluation, Performance Tuning

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Incident Response, Risk Management, and Compliance

    Skills you'll gain: Digital Forensics, Risk Management, Incident Response, Threat Management, Risk Analysis, Business Risk Management, Cyber Security Policies, Secure Coding, Cybersecurity, Computer Security Incident Management, Cyber Security Assessment, Application Security, ISO/IEC 27001, Data Security, Malware Protection, Penetration Testing, Security Controls, Threat Detection, Compliance Management, Governance

    4.4
    Rating, 4.4 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Introdução ao Marketing Digital

    Skills you'll gain: Marketing Strategies, Strategic Marketing, Marketing, Digital Marketing, Marketing Planning, Digital Advertising, Target Audience, Consumer Behaviour, Marketing Channel, Customer Insights, Integrated Marketing Communications, Brand Awareness

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Network Implementations and Operations

    Skills you'll gain: Network Security, Disaster Recovery, General Networking, Network Administration, Authentications, Network Architecture, Vulnerability Assessments, Computer Networking, Network Infrastructure, Wireless Networks, Cybersecurity, Network Monitoring, Local Area Networks, Network Performance Management, Telecommunications, Network Protocols, Network Troubleshooting, OSI Models, Network Switches, Event Monitoring

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Product R&D Teams

    Skills you'll gain: AI Product Strategy, Prompt Engineering Tools, Generative AI, Innovation, New Product Development, Product Development, Responsible AI, Process Development, AI Enablement, Ethical Standards And Conduct, AI Workflows, Project Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    A

    Alfaisal University | KLD

    نماذج الاستراتيجيات والمؤسسات

    Skills you'll gain: Game Theory, Strategic Decision-Making, Customer Analysis, Target Market, Business Strategy, Strategic Planning, Organizational Strategy, Business Modeling, Competitive Analysis, Market Analysis

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Scaling with Google Cloud Operations - Français

    Skills you'll gain: Cloud Management, Google Cloud Platform, Site Reliability Engineering, Cost Management, Cloud Computing, Cloud Infrastructure, Cloud Computing Architecture, DevOps, Operational Excellence, Governance, Resource Allocation, Corporate Sustainability, System Monitoring, Customer Support

    Beginner · Course · 1 - 3 Months

Searches related to customer journey

customer journey analytics
customer journey map
genai for customer journey mapping
1…238239240…294

In summary, here are 10 of our most popular customer journey courses

  • Foundations of R Programming and Basic Data Manipulation: Packt
  • Python Fundamentals and Data Science Essentials: Packt
  • PHP Development with ChatGPT: Practical Web Development: Coursera
  • Alcanza tu audiencia en Instagram con influenciadores: Coursera
  • GenAI Data and Analytics Academy: Starweaver
  • Advanced CNNs, Transfer Learning, and Recurrent Networks: Packt
  • Incident Response, Risk Management, and Compliance: Packt
  • Introdução ao Marketing Digital: Fundação Instituto de Administração
  • Network Implementations and Operations: Packt
  • GenAI for Product R&D Teams: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok