Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Packt
Skills you'll gain: Group Policy, Microsoft Azure, Compliance Management, User Accounts, System Monitoring, System Configuration, Remote Access Systems, Event Monitoring, Configuration Management, Legal Technology, Live Streaming, Data Security
Intermediate · Specialization · 1 - 3 Months
Starweaver
Skills you'll gain: Generative AI Agents, CrewAI, AI Orchestration, Generative AI, Agentic systems, Prompt Patterns, Tool Calling, LLM Application, Model Deployment, Responsible AI, Scalability, Application Deployment, Collaboration, Data Integration, Job Evaluation, Logical Reasoning
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Collaborative Software, Miro AI, User Experience, Project Design, Process Mapping, Customer experience improvement, Wireframing
Beginner · Guided Project · Less Than 2 Hours

LearnQuest
Skills you'll gain: AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), Agentic systems, System Design and Implementation, Unified Modeling Language, Performance Metric, Performance Measurement, Requirements Analysis, Performance Analysis, Model Evaluation, Prototyping, Stakeholder Communications, Simulation and Simulation Software, Benchmarking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Redis, Microservices, Restful API, .NET Framework, Application Programming Interface (API), Object-Relational Mapping, API Design, PostgreSQL, Scalability, Maintainability, Database Design, Software Architecture, Software Design Patterns, Data Validation
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Cloud Infrastructure, Virtualization, Software-Defined Data Center (SDDC), VMware ESX Servers, Virtual Machines, Virtualization and Virtual Machines, vCenter Server, Cloud Computing, Containerization
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Power BI, Data Modeling, Data Analysis Expressions (DAX), Data Integration, Microsoft Excel, File Management, Data Import/Export, ChatGPT, Data Transformation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Blockchain, Application Development, Integrated Development Environments, Development Environment, Web Development, Application Security, Programming Principles, Development Testing, Transaction Processing, Verification And Validation
Beginner · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Recognizing Others, Sales Management, Team Motivation, Employee Onboarding, Conflict Management, Drive Engagement, Team Leadership, Sales Process, Virtual Teams, Team Management, Teamwork, Intercultural Competence, Performance Management, Collaboration, Rapport Building, Smart Goals, Meeting Facilitation, Goal Setting, Coaching, Constructive Feedback
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Lead Generation, Persona Development, Target Audience, Global Marketing, Storytelling, Sales, Social Media Marketing, Sales Strategy, Social Media, Customer Engagement, Customer Relationship Building, Professional Networking, LinkedIn, Cultural Diversity
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Responsive Web Design, HTML and CSS, Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), Web Design and Development, Front-End Web Development, Web Design, Maintainability, Web Development, Semantic Web, Web Content Accessibility Guidelines
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Design Elements And Principles, Design, Adobe Photoshop, Digital Design, Creativity
Beginner · Course · 1 - 4 Weeks