• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    Hands-on with MS Teams

    Skills you'll gain: Group Policy, Microsoft Azure, Compliance Management, User Accounts, System Monitoring, System Configuration, Remote Access Systems, Event Monitoring, Configuration Management, Legal Technology, Live Streaming, Data Security

    Intermediate · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Starweaver

    GenAI Foundations and AI Agents Development

    Skills you'll gain: Generative AI Agents, CrewAI, AI Orchestration, Generative AI, Agentic systems, Prompt Patterns, Tool Calling, LLM Application, Model Deployment, Responsible AI, Scalability, Application Deployment, Collaboration, Data Integration, Job Evaluation, Logical Reasoning

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Desarrollo del mapa de experiencia del cliente con Miro

    Skills you'll gain: Collaborative Software, Miro AI, User Experience, Project Design, Process Mapping, Customer experience improvement, Wireframing

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnQuest

    Foundations of Agent-Based AI Systems

    Skills you'll gain: AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), Agentic systems, System Design and Implementation, Unified Modeling Language, Performance Metric, Performance Measurement, Requirements Analysis, Performance Analysis, Model Evaluation, Prototyping, Stakeholder Communications, Simulation and Simulation Software, Benchmarking

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    CQRS, API Development, and Module Communication

    Skills you'll gain: Redis, Microservices, Restful API, .NET Framework, Application Programming Interface (API), Object-Relational Mapping, API Design, PostgreSQL, Scalability, Maintainability, Database Design, Software Architecture, Software Design Patterns, Data Validation

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Introduction to vSphere and Virtualization Fundamentals

    Skills you'll gain: Cloud Infrastructure, Virtualization, Software-Defined Data Center (SDDC), VMware ESX Servers, Virtual Machines, Virtualization and Virtual Machines, vCenter Server, Cloud Computing, Containerization

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Power BI Tips and Tricks (with Time-Saving ChatGPT Prompts)

    Skills you'll gain: Power BI, Data Modeling, Data Analysis Expressions (DAX), Data Integration, Microsoft Excel, File Management, Data Import/Export, ChatGPT, Data Transformation

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Become An Ethereum Blockchain Developer

    Skills you'll gain: Blockchain, Application Development, Integrated Development Environments, Development Environment, Web Development, Application Security, Programming Principles, Development Testing, Transaction Processing, Verification And Validation

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnQuest

    Foundations of Sales Team Leadership

    Skills you'll gain: Recognizing Others, Sales Management, Team Motivation, Employee Onboarding, Conflict Management, Drive Engagement, Team Leadership, Sales Process, Virtual Teams, Team Management, Teamwork, Intercultural Competence, Performance Management, Collaboration, Rapport Building, Smart Goals, Meeting Facilitation, Goal Setting, Coaching, Constructive Feedback

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    L

    LearnQuest

    Foundations of Digital Social Selling

    Skills you'll gain: Lead Generation, Persona Development, Target Audience, Global Marketing, Storytelling, Sales, Social Media Marketing, Sales Strategy, Social Media, Customer Engagement, Customer Relationship Building, Professional Networking, LinkedIn, Cultural Diversity

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Modern Frontend Web Development: HTML & CSS Foundations

    Skills you'll gain: Responsive Web Design, HTML and CSS, Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), Web Design and Development, Front-End Web Development, Web Design, Maintainability, Web Development, Semantic Web, Web Content Accessibility Guidelines

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Surface Pattern Design by Hand: Repeat Patterns on Paper

    Skills you'll gain: Design Elements And Principles, Design, Adobe Photoshop, Digital Design, Creativity

    Beginner · Course · 1 - 4 Weeks

Searches related to customer journey

customer journey analytics
customer journey map
genai for customer journey mapping
1…247248249…294

In summary, here are 10 of our most popular customer journey courses

  • Hands-on with MS Teams: Packt
  • GenAI Foundations and AI Agents Development: Starweaver
  • Desarrollo del mapa de experiencia del cliente con Miro: Coursera
  • Foundations of Agent-Based AI Systems: LearnQuest
  • CQRS, API Development, and Module Communication: Packt
  • Introduction to vSphere and Virtualization Fundamentals: Packt
  • Power BI Tips and Tricks (with Time-Saving ChatGPT Prompts): Packt
  • Become An Ethereum Blockchain Developer: Packt
  • Foundations of Sales Team Leadership: LearnQuest
  • Foundations of Digital Social Selling: LearnQuest

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok