Gracias a este curso aprenderás a desarrollar un mapa de experiencia de usuario en Miro que te permitirá conocer que parte de tu negocio o servicio es mejorable. Miro es una herramienta que te permite utilizar pizarras virtuales infinitas y a colaborar en tiempo real con todo tu equipo, independientemente de donde se encuentren.
Desarrollo del mapa de experiencia del cliente con Miro
Learn, practice, and apply job-ready skills with expert guidance
Beginner level
Recommended experience
2 horas
Learn at your own pace
Hands-on learning
What you'll learn
Aprenderás a aplicar el mapa de experiencia de usuario para poder identificar mejoras en tu producto o servicio
Aprenderás a desarrollar un mapa de experiencia de usuario
Aprenderás acerca de la herramienta de Miro
Skills you'll practice
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in Spanish
No downloads or installation required
Only available on desktop
See how employees at top companies are mastering in-demand skills
Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
- Build confidence using the latest tools and technologies
About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Introducción al customer journey map y sus beneficios
Cómo desarrollar un customer journey map
Ejercicio 1. Proceso de desarrollo del Customer Journey
Fundamentos de Miro
Customer Journey en Miro. Parte I
Customer Journey en Miro. Parte II
Ejercicio 2. Customer Journey Básico
Plantillas de Miro
Customer journey avanzado con Miro
Ejercicio 3. Customer Journey Avanzado
Cumulative Challenge
Recommended experience
no es necesario conocimientos previos
11 project images
Instructor
Offered by
How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
You might also like
Coursera Project Network
Radio y Televisión Española
Banco Interamericano de Desarrollo
New to Leadership and Management? Start here.
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
By purchasing a Guided Project, you'll get everything you need to complete the Guided Project including access to a cloud desktop workspace through your web browser that contains the files and software you need to get started, plus step-by-step video instruction from a subject matter expert.
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.