Desarrollo del mapa de experiencia del cliente con Miro

Offered By
In this Guided Project, you will:

Aprenderás a aplicar el mapa de experiencia de usuario para poder identificar mejoras en tu producto o servicio

Aprenderás a desarrollar un mapa de experiencia de usuario

Aprenderás acerca de la herramienta de Miro

2 horas
Beginner
No download needed
Split-screen video
Spanish
Desktop only

Gracias a este curso aprenderás a desarrollar un mapa de experiencia de usuario en Miro que te permitirá conocer que parte de tu negocio o servicio es mejorable. Miro es una herramienta que te permite utilizar pizarras virtuales infinitas y a colaborar en tiempo real con todo tu equipo, independientemente de donde se encuentren. Para ello, te guiaremos desde cero para que aprendas que es un mapa de experiencia de usuario, cómo puede ayudarte a conocer la experiencia de usuario con tu producto/servicio y a como desarrollarlo con algunos casos de uso real. Después avanzaremos con Miro, desde el manejo básico, la utilización de plantillas y funcionalidades avanzadas. Finalmente desarrollarás un proyecto de principio a fin donde utilices todo lo aprendido acerca del mapa de experiencia de usuario y de Miro.

Skills you will develop

  • mapa de experiencia de usuario

  • Miro

  • User experience map

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Introducción al customer journey map y sus beneficios

  2. Cómo desarrollar un customer journey map

  3. Ejercicio 1. Proceso de desarrollo del Customer Journey

  4. Fundamentos de Miro

  5. Customer Journey en Miro. Parte I

  6. Customer Journey en Miro. Parte II

  7. Ejercicio 2. Customer Journey Básico

  8. Plantillas de Miro

  9. Customer journey avanzado con Miro

  10. Ejercicio 3. Customer Journey Avanzado

  11. Cumulative Challenge

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently Asked Questions

By purchasing a Guided Project, you'll get everything you need to complete the Guided Project including access to a cloud desktop workspace through your web browser that contains the files and software you need to get started, plus step-by-step video instruction from a subject matter expert.

Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.

Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.

You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.

Guided Projects are not eligible for refunds. See our full refund policy.

Financial aid is not available for Guided Projects.

Auditing is not available for Guided Projects.

At the top of the page, you can press on the experience level for this Guided Project to view any knowledge prerequisites. For every level of Guided Project, your instructor will walk you through step-by-step.

Yes, everything you need to complete your Guided Project will be available in a cloud desktop that is available in your browser.

You'll learn by doing through completing tasks in a split-screen environment directly in your browser. On the left side of the screen, you'll complete the task in your workspace. On the right side of the screen, you'll watch an instructor walk you through the project, step-by-step.