By the end of this project, you will be fluent in identifying and creating Empathy Maps based on persona for new products and services and in deriving opportunities from your analysis, thus generating positive results for your business venture. This project is designed to engage and harness your visionary and exploratory abilities. You will use proven models in strategy and product development with the Miro platform to explore and analyze customer data combined with the development of Empathy Maps. This is an important step for individuals or companies wanting to explore new products or services.
Product and Service Development: Empathy Mapping with Miro
Product and Service Development: Empathy Mapping with Miro
Instructor: Jasper Albert
2,174 already enrolled
Included with 
Learn, practice, and apply job-ready skills with expert guidance
4.8
(33 reviews)
Beginner level
No prior experience required
2 hours
Learn at your own pace
Hands-on learning
What you'll learn
Create a customer Empathy Map by utilizing the Miro platform
Define and apply refinement to the Empathy Map in a hands-on scenario
Examine opportunities and next strategic steps
Skills you'll practice
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
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Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
- Build confidence using the latest tools and technologies
About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Use Miro as a business tool and learn how to customize our project template using Miro’s features
Evaluate the customer persona, and define Think
Define See, Hear from the persona's data
Define Does, Pains, and Gains
Tips for next phase of development
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Instructor
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How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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Learner reviews
4.8
33 reviews
- 5 stars
81.81%
- 4 stars
12.12%
- 3 stars
6.06%
- 2 stars
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LM
5
Reviewed on Nov 1, 2020
Thank you for this guided project! I was able to know how to use the Miro platform with ease. I find it easy to follow.
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Frequently asked questions
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.