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  1. Categories
  2. Journey Mapping

Results for "journey mapping"


  • C

    Coursera

    GenAI for Customer Journey Mapping

    Skills you'll gain: Customer experience improvement, Journey Mapping, Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, AI Integrations, Analysis, Design

    4 stars, 6 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4 (6) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Toronto

    GIS, Mapping, and Spatial Analysis

    Skills you'll gain: ArcGIS, GIS Software, Spatial Data Analysis, Spatial Analysis, Geographic Information Systems, Datamaps, Geospatial Mapping, Data Mapping, Data Manipulation, Data Compilation, Data Processing, Typography, Data Storytelling, Design Elements And Principles

    4.8 stars, 3.1K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (3.1K) · Beginner · Specialization · 3 - 6 Months

    Category: Job skills
    Job skills
    Status: Free trial
    Free trial
  • E

    ESSCA School of Management

    The User Journey Mapping Method for Innovation

    Skills you'll gain: Journey Mapping, Design Thinking, Innovation, User Experience, Persona (User Experience), Ideation, User Research, User Centered Design, UI/UX Strategy, Customer Insights, Needs Assessment, Generative AI

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Mapping the Mission: User Personas & Journey Design in Figma

    Skills you'll gain: Journey Mapping, User Experience, Design Strategies, UI/UX Strategy

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
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  • E

    ESSCA School of Management

    Creative Innovation: Build Your Innovation with GenAI

    Skills you'll gain: Journey Mapping, Persona (User Experience), Design Thinking, Ideation, AI powered creativity, Innovation, Creative Thinking, Creativity, User Experience, Persona Development, Brainstorming, Human Centered Design, Creative Problem-Solving, Generative AI, AI literacy, User Research, Product Development, Customer Analysis, Customer Insights, Market Research

    Beginner · Specialization · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • What brings you to Coursera today?

  • C

    Coursera

    User DNA: Crafting Personas & Journey Maps in Miro

    Skills you'll gain: Journey Mapping, User Experience Design, Persona (User Experience), Design Research, User Research

    Intermediate · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • P

    Packt

    Orchestrating Experiences: Designing Consistent UX Journeys

    Skills you'll gain: Journey Mapping, User Experience, Experience Design, Design Strategies, Service Design, Customer experience improvement, User Experience Design, Customer Engagement, UI/UX Strategy, User Interface and User Experience (UI/UX) Design, Design Research, Customer Insights, Dependency Analysis, Cross-Functional Collaboration, Business Strategy, Strategic Prioritization, Stakeholder Engagement, Product Strategy, Prioritization

    Beginner · Course · 1 - 3 Months

  • M

    Microsoft

    Microsoft Customer Journey Mapping 

    Skills you'll gain: Customer Insights, Customer Analysis, AI Personalization, Data Storytelling, Conversion Funnel Analysis, Campaign Management, Customer Data Management, Data-Driven Marketing, Marketing Analytics, Data Presentation, Power BI, Customer Relationship Management (CRM) Software, Upselling, Customer Relationship Management, Personalized Campaigns, Cross-Channel Marketing, Performance Reporting, Key Performance Indicators (KPIs), Campaign Planning, Email Marketing

    Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • I

    IE Business School

    Branding: The Creative Journey

    Skills you'll gain: Brand Strategy, Value Propositions, Customer experience strategy (CX), Storytelling, Branding, Customer experience improvement, Content Marketing, Content Creation, Driving engagement, Logo Design, Drive Engagement, Journey Mapping, Target Market, Target Audience, Brand Management, Journalism, Campaign Management, Creativity, Marketing Operations, Communication

    4.6 stars, 1.8K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (1.8K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • G

    Google

    Google AI

    Skills you'll gain: Vibe coding, AI powered creativity, Debugging, Prompt Patterns, Brainstorming, Planning, Application Development, Generative AI, Data Wrangling, Data Analysis, Content Creation, Presentations, Responsible AI, Report Writing, Business Communication, Artificial Intelligence, Data Visualization, Research, Project Management, Machine Learning

    4.8 stars, 12K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.8 (12K) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Top AI program
    Top AI program
  • M

    Macmillan Learning

    Genetic Mapping and Microbial Genetic Systems

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
  • C

    Coursera

    Figma Mastery: From Wireframes to Prototypes

    Skills you'll gain: Figma (Design Software), Usability Testing, Responsive Web Design, User Interface (UI), Journey Mapping, User Experience Design, Usability, Wireframing, User Interface (UI) Design, Prototyping, User Experience, Interactive Design, User Flows, Front-End Web Development, Web Design and Development, Design Strategies, Mockups, User Centered Design, User Interface and User Experience (UI/UX) Design, Interaction Design

    4.4 stars, 426 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.4 (426) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
1234…229

Best Journey Mapping courses from Coursera

Top-rated Journey Mapping courses offered by Coursera on Coursera.

  1. 1
    GenAI for Customer Journey Mapping
    CourseraIntermediate1 - 4 Weeks4.0(6)Coursera
  2. 2
    Mapping the Mission: User Personas & Journey Design in Figma
    CourseraIntermediate1 - 4 Weeks4.5(2)Coursera
  3. 3
    User DNA: Crafting Personas & Journey Maps in Miro
    CourseraIntermediate1 - 4 WeeksCoursera

Best Journey Mapping certificate programs

Earn a certificate in Journey Mapping from top universities and companies.

  1. 1
    GIS, Mapping, and Spatial Analysis
    University of TorontoBeginner3 - 6 Months4.8(3,098)Specialization
  2. 2
    Creative Innovation: Build Your Innovation with GenAI
    ESSCA School of ManagementBeginner1 - 3 MonthsSpecialization
  3. 3
    Microsoft Customer Journey Mapping 
    MicrosoftBeginner3 - 6 Months5.0(1)Specialization

Best Journey Mapping courses for beginners

Top-rated beginner-friendly Journey Mapping courses with no prerequisites.

  1. 1
    The User Journey Mapping Method for Innovation
    ESSCA School of ManagementBeginner1 - 4 WeeksNo prerequisites
  2. 2
    Orchestrating Experiences: Designing Consistent UX Journeys
    PacktBeginner1 - 3 MonthsNo prerequisites
  3. 3
    Branding: The Creative Journey
    IE Business SchoolBeginner3 - 6 Months4.6(1,777)No prerequisites

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