• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
    New
    P

    Packt

    Hands-on Linux - Self-Hosted WordPress for Linux Beginners

    Skills you'll gain: Ansible, Ubuntu, Linux Servers, WordPress, Linux Administration, Remote Access Systems, Linux, Linux Commands, Nginx, Servers, Web Servers, Software Installation, Systems Administration, Virtual Machines, Web Development, MySQL, PHP (Scripting Language)

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    P

    Packt

    Coding Stripe Subscriptions with NodeJS

    Skills you'll gain: Javascript and jQuery, Systems Integration

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Gemini for Data Scientists and Analysts - Bahasa Indonesia

    Skills you'll gain: Google Gemini, Google Cloud Platform, Generative AI, Marketing Analytics, Customer Insights, Analytics, Business Intelligence, AI Enablement, Predictive Analytics, Query Languages

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Introduction to Data Engineering on Google Cloud - Bahasa Indonesia

    Skills you'll gain: Data Migration, Data Processing, Google Cloud Platform, Data Pipelines, Data Storage Technologies, Extract, Transform, Load, Big Data, Data Infrastructure, Data Integration, Data Warehousing, Data Storage, Cloud Storage, Metadata Management, Automation, Data Transformation, Serverless Computing

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Master Sales Techniques: Build, Persuade, and Succeed

    Skills you'll gain: Sales, General Sales Practices, Selling Techniques, Persuasive Communication, Oral Expression, Sales Process, Overcoming Objections, Trustworthiness, Closing (Sales), Professionalism, Non-Verbal Communication, Customer Relationship Building, Personal Development, Adaptability, Communication, Professional Development, Growth Mindedness, Personal Attributes, Rapport Building, Active Listening

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Splunk Knowledge Objects: Analyze & Visualize Data

    Skills you'll gain: Splunk, Pivot Tables And Charts, Data Analysis Expressions (DAX), Unstructured Data, Data Visualization Software, Data Modeling, Dashboard, Text Mining, Data Wrangling, Taxonomy, Management Reporting, Data Integration, Data Transformation, Workflow Management, Statistical Reporting, Data Manipulation, Event Monitoring, Continuous Monitoring, Role-Based Access Control (RBAC), Scheduling

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Designing Data Storage and Integration Solutions in Azure

    Skills you'll gain: Data Integration, Microsoft Azure, Cloud Storage, Disaster Recovery, Data Architecture, Database Design, Data Infrastructure, Data Storage, Cloud Security, NoSQL, Encryption, Relational Databases, Scalability, Performance Tuning, Database Management, Identity and Access Management

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Efficient Workflows and Sales Operations

    Skills you'll gain: Sales Enablement, Sales Process, Business Process Automation, Microsoft Copilot, Automation, Microsoft 365, Microsoft Teams, Sales Management, AI Enablement, Workflow Management, Salesforce, Scheduling, Data Integration, Continuous Improvement Process, Data Security, Quality Control

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Data Warehousing & Pipeline Development in Microsoft Fabric

    Skills you'll gain: Star Schema, Snowflake Schema, Data Warehousing, CI/CD, Database Design, Transact-SQL, Data Pipelines, Extract, Transform, Load, Data Architecture, Data Modeling, Data Transformation, Data Integration, Microsoft Azure, Dataflow, Git (Version Control System), Performance Tuning

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    G

    Google Cloud

    Gemini Enterprise で知識の共有を加速させる

    Skills you'll gain: Google Gemini, Application Deployment, Google Workspace, OAuth, Gmail, Data Integration, AI Enablement, LLM Application, API Gateway, Enterprise Application Management, Authentications, Identity and Access Management, Configuration Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    G

    Google Cloud

    Se préparer à devenir Professional Data Engineer

    Skills you'll gain: Data Pipelines, Google Cloud Platform, Data Processing, Data Storage, Cloud Engineering, Systems Design, Data Infrastructure, Data Management, Data Architecture, Data Integration, Data Analysis, Automation

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Automate AI Anomaly Detection & Response

    Skills you'll gain: Anomaly Detection, Microsoft Azure, Event Monitoring, Application Performance Management, Time Series Analysis and Forecasting, Generative AI, Query Languages, Data Integration, Process Optimization, Data Analysis, User Feedback

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer journey

customer journey map
customer journey analytics
genai for customer journey mapping
1…288289290291

In summary, here are 10 of our most popular customer journey courses

  • Hands-on Linux - Self-Hosted WordPress for Linux Beginners: Packt
  • Coding Stripe Subscriptions with NodeJS: Packt
  • Gemini for Data Scientists and Analysts - Bahasa Indonesia: Google Cloud
  • Introduction to Data Engineering on Google Cloud - Bahasa Indonesia: Google Cloud
  • Master Sales Techniques: Build, Persuade, and Succeed: EDUCBA
  • Splunk Knowledge Objects: Analyze & Visualize Data: EDUCBA
  • Designing Data Storage and Integration Solutions in Azure: Packt
  • Efficient Workflows and Sales Operations: Microsoft
  • Data Warehousing & Pipeline Development in Microsoft Fabric: Microsoft
  • Gemini Enterprise で知識の共有を加速させる: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok