Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Pearson
Skills you'll gain: AWS Kinesis, Amazon Web Services, API Gateway, Cloud Deployment, Serverless Computing, Application Deployment, Managed Services, Application Programming Interface (API), Web Services, Real Time Data
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Looker (Software), Collaborative Software, Management Reporting, User Accounts, Data Visualization, Data Presentation, Customer Support, Authorization (Computing), Scheduling, Administration, Auditing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Application Programming Interface (API), Web Development, Development Environment, Restful API, Web Applications, Data Integration, Hypertext Markup Language (HTML), Data Structures, User Interface (UI)
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, Generative AI, AI Product Strategy, Google Cloud Platform, Artificial Intelligence, Cloud Infrastructure, Cloud Computing, Responsible AI, Innovation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Vulnerability Scanning, Microsoft Azure, Vulnerability Assessments, Cloud Security, Continuous Monitoring, Key Management, System Monitoring, Security Controls, Security Information and Event Management (SIEM), Incident Response, Security Management, Hybrid Cloud Computing, Multi-Cloud, Incident Management, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Unsupervised Learning, Customer Analysis, Applied Machine Learning, R Programming, Data Preprocessing, Statistical Machine Learning, Machine Learning, Feature Engineering, Data Analysis
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Storage, Kubernetes, Cloud Computing, Cloud Infrastructure, Google Cloud Platform, Cloud Technologies
Beginner · Project · Less Than 2 Hours

Pearson
Skills you'll gain: Identity and Access Management, Cloud Security, Key Management, Network Security, Cloud Computing, Multi-Factor Authentication, Network Monitoring, Firewall, Authentications, Network Protocols, Encryption
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Governance, Talent Management, Competitive Analysis, Sales Operations, Sales Management, Sales Strategy, Sales, Market Share, Sales Enablement, Organizational Structure, Workforce Planning, Performance Improvement, Performance Measurement, Operational Excellence, Talent Acquisition, Strategic Marketing, Compensation Strategy, Brand Strategy, Revenue Management, Disaster Recovery
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Data Mapping, IBM WebSphere MQ, Middleware, Business Process Automation, Process Driven Development, Data Integration, Scenario Testing, File Transfer Protocol (FTP), Test Case, Development Testing, Data Validation, Java Programming, System Configuration, Debugging, File Management
Mixed · Course · 1 - 4 Weeks

Pearson
Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Identity and Access Management, Amazon Web Services, Cloud Hosting, Cloud Infrastructure, Cloud Computing, Virtual Networking, Authentications, Cloud Applications, Authorization (Computing), Virtual Private Networks (VPN), User Accounts, Network Security
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Facebook, Content Performance Analysis, Customer Analysis, Social Media Marketing, Social Media, Customer Insights, Target Audience, Marketing Strategies, Online Advertising, Digital Marketing, Business Strategy
Beginner · Guided Project · Less Than 2 Hours