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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    LearnQuest

    The Science of Sales: Behavioral Insights and Psychology

    Skills you'll gain: Consultative Selling, Closing (Sales), Sales Management, Communication, Sales Prospecting, Selling Techniques, Sales Presentations, Sales Strategy, Consumer Behaviour, Sales, Sales Presentation, Sales Training, Marketing Psychology, Overcoming Objections, Initiative and Leadership, Solution Selling, Resilience, Sales Process, Persuasive Communication, Sales Support

    Beginner · Specialization · 1 - 3 Months

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    Automatic Data Processing, Inc. (ADP)

    ADP Entry-Level Payroll Specialist

    Skills you'll gain: Payroll Tax, Payroll, Payroll Systems, Payroll Processing, Payroll Administration, Payroll Reporting, Tax Compliance, Tax Management, Labor Compliance, Compensation Management, Human Resources Information System (HRIS), Non-Profit Accounting, Data Entry, Income Tax, Workforce Management, Customer Service, Benefits Administration, Labor Law, Specialized Accounting, Data Analysis

    4.7
    Rating, 4.7 out of 5 stars
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    760 reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    Packt

    Data Engineering on AWS - The Complete Training

    Skills you'll gain: AWS Kinesis, Data Engineering, Amazon Redshift, Apache Kafka, Cloud Computing Architecture, Data Lakes, Real Time Data, Amazon Elastic Compute Cloud, Data Management, Apache Hive, Data Visualization Software, Cloud Storage, Amazon S3, Data Integration, Data Architecture, Data Migration, Performance Tuning, Serverless Computing, Database Architecture and Administration, AWS Identity and Access Management (IAM)

    Intermediate · Specialization · 3 - 6 Months

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    Coursera

    Track & Optimize AI Traffic Flow

    Skills you'll gain: Marketing Analytics, Web Analytics, Google Gemini, Marketing Strategies, AI Enablement, Data Storytelling, Data Analysis, User Flows, ChatGPT, Digital Media Strategy, Analytics, Data-Driven Decision-Making, Customer Analysis, Process Analysis, Performance Metric

    Beginner · Course · 1 - 4 Weeks

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    EDUCBA

    Analyze Investment Banking & Financial Market Fundamentals

    Skills you'll gain: Financial Trading, Corporate Finance, Credit Risk

    Beginner · Course · 1 - 3 Months

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    University of Pennsylvania

    Microeconomics: The Power of Markets

    Skills you'll gain: Supply And Demand, Economics, Market Dynamics, Market Analysis, Resource Allocation, Policy Analysis, Tax, Consumer Behaviour, Cost Benefit Analysis, Decision Making

    4.8
    Rating, 4.8 out of 5 stars
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    1.7K reviews

    Mixed · Course · 1 - 3 Months

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    LearnQuest

    Advanced Behavioral Selling and Resilience

    Skills you'll gain: Sales Management, Sales Strategy, Sales, Sales Presentation, Sales Training, Initiative and Leadership, Resilience, Case Studies, Stress Management, Consumer Behaviour, Persistence, Trustworthiness, Customer Analysis, Business Ethics, Data-Driven Decision-Making, Self-Motivation, Composure, Cross-Functional Collaboration, Adaptability, Customer Retention

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Build Robust Java ML Models with Entropy

    Skills you'll gain: Model Evaluation, Model Deployment, Decision Tree Learning, Data Preprocessing, Classification Algorithms, Predictive Modeling, Random Forest Algorithm, Applied Machine Learning, Java, Program Evaluation, Machine Learning, Feature Engineering, Algorithms, Program Implementation, Business Development

    Advanced · Course · 1 - 4 Weeks

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    LearnKartS

    Cloud Data & Application Security

    Skills you'll gain: Cloud Security, Open Web Application Security Project (OWASP), Data Governance, Data Management, Data Security, Secure Coding, Application Security, DevSecOps, Cloud Applications, Key Management, Encryption, Personally Identifiable Information, Information Privacy, OAuth, Cloud Storage, API Gateway, Threat Modeling, Data Encryption Standard, Risk Management Framework

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Architect and Optimize GenAI Data Systems

    Skills you'll gain: Enterprise Architecture, Apache Kafka, Data Architecture, Generative AI, Data Infrastructure, Root Cause Analysis, Dataflow, Solution Architecture, Data Quality, Data Pipelines, Software Architecture, Data Integration, Cloud Storage, Data Storage, Failure Analysis, Data Processing, Dependency Analysis, Real Time Data

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Analyze Traffic Sources with Analytics Dimensions

    Skills you'll gain: Google Analytics, Marketing Analytics, Web Analytics, Web Analytics and SEO, Data-Driven Decision-Making, Data Analysis, Analytics, Customer Insights, Analysis, Descriptive Analytics, Trend Analysis, Performance Analysis

    Beginner · Course · 1 - 4 Weeks

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    Google

    Diseño de Experiencia del Usuario (UX) de Google

    Skills you'll gain: Storyboarding, User Experience Design, Design Reviews, Figma (Design Software), UI/UX Research, Graphic and Visual Design, Wireframing, User Story, Usability Testing, Information Architecture, Mockups, Adobe XD, Ideation, Responsive Web Design, Layout Design, User Experience, Design Elements And Principles, User Research, User Interface and User Experience (UI/UX) Design, User Centered Design

    4.8
    Rating, 4.8 out of 5 stars
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    5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • The Science of Sales: Behavioral Insights and Psychology: LearnQuest
  • ADP Entry-Level Payroll Specialist: Automatic Data Processing, Inc. (ADP)
  • Data Engineering on AWS - The Complete Training: Packt
  • Track & Optimize AI Traffic Flow: Coursera
  • Analyze Investment Banking & Financial Market Fundamentals: EDUCBA
  • Microeconomics: The Power of Markets: University of Pennsylvania
  • Advanced Behavioral Selling and Resilience: LearnQuest
  • Build Robust Java ML Models with Entropy: Coursera
  • Cloud Data & Application Security: LearnKartS
  • Architect and Optimize GenAI Data Systems: Coursera

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Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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