Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Version Control, Git (Version Control System), GitHub, Command-Line Interface, Software Development Tools, User Accounts
Beginner · Guided Project · Less Than 2 Hours
University of Alberta
Skills you'll gain: Sprint Planning, Agile Software Development, Product Demonstration, Agile Methodology, Requirements Analysis, Agile Project Management, Risk Management, Agile Product Development, Virtual Environment, Product Requirements, Product Management, Backlogs, Customer Communications Management, Customer Service, Presentations, User Story, Team Management, Prioritization
Mixed · Course · 1 - 3 Months

Skills you'll gain: Operating System Administration, TCP/IP, Systems Administration, Network Troubleshooting, File Systems, IT Infrastructure, Cybersecurity, OSI Models, Network Security, Network Protocols, Microsoft Windows, Operating Systems, Lightweight Directory Access Protocols, Data Security, Linux, Encryption, Technical Support, Computer Hardware, Computer Networking, Information Technology
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing
Intermediate · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Google Cloud Platform, Virtual Machines, Generative AI Agents
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: Game Design, Programming Principles, Python Programming, Scripting, Computer Programming, Scripting Languages, Computer Science
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Cloud Infrastructure, Cloud Services, Microsoft Azure, Cloud Platforms, Infrastructure As A Service (IaaS), IT Infrastructure, Cloud Computing, Virtual Machines, Virtualization, Virtual Private Networks (VPN)
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Ubuntu, System Configuration
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Invoicing, User Accounts, Editing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Slack (Software), Collaborative Software, Internal Communications, Organizational Skills, Communication, Consolidation, General Networking, Business
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Hardware Troubleshooting, Computer Security Awareness Training, Information Systems Security, Malware Protection, Data Security, Technical Support and Services, Encryption, Security Awareness, Authentications, Patch Management, Technical Support, Firewall, Data Integrity
Beginner · Course · 1 - 4 Weeks