Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Adobe XD, User Experience Design, Usability Testing, Figma (Design Software), Responsive Web Design, Information Architecture, Wireframing, Prototyping, UI/UX Research, Presentations, Design Reviews, User Interface and User Experience (UI/UX) Design, User Story, Storyboarding, Ideation, Mockups, Software Documentation, Graphic and Visual Design, User Research, User Centered Design
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Database Design, Requirements Analysis, ASP.NET, Relational Databases, C# (Programming Language), Database Application, Full-Stack Web Development, Business Requirements, System Testing, Back-End Web Development, Maintainability, System Implementation, Integration Testing, Model View Controller, Software Architecture, SQL, Data Validation, User Interface (UI)
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Paid media, Marketing Materials, Instagram, Advertising, Social Media, Facebook, Social Media Campaigns, Social Media Marketing, Social Media Content, Digital Advertising, Content Creation, Copywriting, Campaign Management, Information Privacy, Target Audience, Data Collection, Brand Management
Beginner · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Microsoft Windows, Operating System Administration, Computing Platforms, Web Content Accessibility Guidelines, Control Panels, Configuration Management, User Interface (UI), File Management, Operating Systems, Virtual Environment, Cloud Storage
Mixed · Course · 1 - 3 Months

University of Toronto
Skills you'll gain: Control Systems, Robotics, Embedded Software, Automation, Software Architecture, Simulations, Safety Assurance, Hardware Architecture, Systems Architecture, Computer Vision, Mathematical Modeling, Safety Standards, Global Positioning Systems
Advanced · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Generative AI, AI Workflows, OpenAI, Responsible AI, Data Ethics, Artificial Intelligence, Creative Design, Image Quality, Design, Digital Design, Graphic Design, Machine Learning
Beginner · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Sales Territory Management, B2B Sales, Closing (Sales), Sales Process, Sales Training, Sales, Enterprise Sales, Sales Development, Negotiation, General Sales Practices, Sales Strategy, Advertising Sales, Phone Sales, Inside Sales, Regional Sales, Sales Prospecting, Sales Presentations, Price Negotiation, Sales Enablement, Prospecting and Qualification
Mixed · Course · 1 - 3 Months

Skills you'll gain: PHP (Scripting Language), Full-Stack Web Development, Server Side
Beginner · Course · 1 - 4 Weeks
University of Pennsylvania
Skills you'll gain: Game Design, Project Design, Social Impact, Drive Engagement, Design Thinking, Employee Engagement, Motivational Skills, Training and Development, Behavior Management, Customer Engagement, Psychology, Behavioral Economics, Marketing
Mixed · Course · 1 - 3 Months

Skills you'll gain: Relational Databases, Requirements Analysis, Application Deployment, Database Design, Database Management, Business Requirements, C# (Programming Language), Application Development, Data Validation, Business Logic, UI Components, Data Access, User Interface (UI) Design
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: C# (Programming Language), Microsoft SQL Servers, Application Development, Data Validation, Application Design, Database Application, Business Reporting, SQL, Data Access, User Interface (UI), Issue Tracking, Data Integrity, User Interface (UI) Design, Data Management
Intermediate · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft Power Platform, Excel Formulas, Process Flow Diagrams, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Pivot Tables And Charts, Microsoft Visio, Power BI, Microsoft Power Automate/Flow, Business Analysis, Data Analysis
Beginner · Professional Certificate · 3 - 6 Months