Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Facebook, Social Media, Social Media Management, Social Media Marketing, Customer Communications Management, Business Correspondence, Drive Engagement, Digital Marketing
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Order Management, Sales Process, Accounting Software, Inventory Control, Small Business Accounting, Inventory Management System, Customer Relationship Management (CRM) Software, Financial Reporting, Accounts Receivable, Cloud Security, Sales, Amazon Web Services, Data Security, Billing & Invoicing, Reconciliation, Accounting, Estimation, Finance
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Programming Principles, Information Technology, Operating Systems, Web Applications, Collaborative Software, Computer Literacy, Python Programming, Application Development, Microsoft Office, Linux, Microsoft Windows, Mac OS
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Business Research, Research Reports, Research Design, Competitive Analysis, Market Intelligence, Quantitative Research, Consumer Behaviour, Global Marketing, Market Trend, Surveys, Customer Analysis, Analytical Skills, Case Studies, Report Writing, Business Strategy
Beginner · Specialization · 1 - 3 Months

AI Business School
Skills you'll gain: Agentic Workflows, Agentic systems, Productivity, No-Code Development, Sales Management, AI Product Strategy, AI Enablement, Business Process Automation, Automation, Artificial Intelligence, Digital Transformation, Application Development, Ideation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Internet Of Things, Wireless Networks, Application Design, Emerging Technologies, Healthcare 5.0, System Design and Implementation, General Networking, Software Development, Hardware Architecture, Data Security, User Centered Design, Cloud Deployment, Prototyping, Information Privacy, Open Source Technology, Real Time Data, Scalability
Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Power BI, Data Modeling, Data Transformation, Business Requirements, Star Schema, Data Visualization Software, Snowflake Schema, Relational Databases, Data Integration, Database Design, Data Import/Export, Data Cleansing, Data Analysis Expressions (DAX), Business Intelligence, Data Analysis, Stakeholder Management, Decision Making
Beginner · Course · 1 - 4 Weeks
Starweaver
Skills you'll gain: AI Enablement, Market Opportunities, Scalability, Entrepreneurship, Business Strategy, ChatGPT, Business Process Automation, Business Analysis, Responsible AI, Artificial Intelligence, Cost Reduction, Generative AI, Innovation, Automation, Customer experience improvement
Intermediate · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: Web Development, System Programming, Web Applications
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Sprint Retrospectives, Agile Project Management, Emotional Intelligence, Team Management, Team Performance Management, Agile Methodology, Team Leadership, Initiative and Leadership, Employee Coaching, Team Building, Sprint Planning, Continuous Improvement Process, Project Planning, Problem Management, CI/CD, Estimation, Project Risk Management
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Network Security, Intrusion Detection and Prevention, Command-Line Interface, Cybersecurity, Information Systems Security, Local Area Networks, Firewall, Windows PowerShell, Hardening, Threat Detection, Linux, Penetration Testing, Network Architecture, Wireless Networks, Vulnerability Assessments, System Configuration, IT Automation, Encryption, Network Analysis, Public Key Infrastructure
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Blockchain, Programming Principles, Computational Logic, Software Development Tools, Development Environment, Secure Coding, Business Logic, Other Programming Languages, Program Development, Data Structures, Data Management, Development Testing, Debugging
Intermediate · Course · 1 - 3 Months