Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Inquiries, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, Generative AI Agents, User Feedback, Client Support, Analytics, Self Service Technologies, Automation

Skills you'll gain: Video Production, Photo/Video Production and Technology, Content Strategy, Content Creation, Storytelling, Video Editing, Drive Engagement

Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity Training, Employee Retention, Cultural Diversity, Human Resources, Human Resource Strategy, Recruitment Strategies, Training Programs, Leadership Studies, Leadership, Employee Engagement, Talent Management, Employee Onboarding

Skills you'll gain: Product Roadmaps, Stakeholder Engagement, Business Analysis, Stakeholder Management, Stakeholder Communications, Project Scoping, Agile Project Management, Requirements Analysis, Business Requirements, Project Controls, Project Management, Project Planning, Solution Delivery, Kanban Principles, Communication Strategies

Skills you'll gain: Network Troubleshooting, Distributed Denial-Of-Service (DDoS) Attacks, Hardening, Network Monitoring, Intrusion Detection and Prevention, Cybersecurity, Threat Modeling, Network Protocols, Firewall, General Networking, Network Infrastructure, Network Performance Management, Authentications, Identity and Access Management, Encryption, Hardware Troubleshooting, Virtual Local Area Network (VLAN), Multi-Factor Authentication, Key Management

Skills you'll gain: Microsoft Azure, Database Management, Data Security, Relational Databases, Disaster Recovery, Cloud Management, System Monitoring, Data Storage, Data Management, Continuous Monitoring, Microsoft SQL Servers, Cloud Storage, Event Monitoring, Role-Based Access Control (RBAC), Integration Testing, Application Performance Management

Skills you'll gain: Design Thinking, Agile Methodology, Innovation, Ideation, Resource Management, Business Transformation, Product Testing, Lean Methodologies, Entrepreneurship, New Product Development, Business Strategies, Process Validation, Value Propositions, Customer Analysis

Skills you'll gain: Conflict Management, Active Listening, Mediation, Teamwork, Collaboration, De-escalation Techniques, Negotiation, Interpersonal Communications, Emotional Intelligence, Empathy, Accountability

Skills you'll gain: Active Listening, Business Writing, Presentations, Public Speaking, Communication, Conflict Management, Writing, Interpersonal Communications, Business Communication, Verbal Communication Skills, Constructive Feedback, Professional Development, Personal Development, Self-Awareness, Non-Verbal Communication, Growth Mindedness, Branding, Professional Networking, Goal Setting

Skills you'll gain: Marketing Planning, Marketing Strategies, Strategic Marketing, Sales Process, Marketing, Marketing Analytics, Sales, Marketing Effectiveness, Value Propositions, Sales Strategy, Business Metrics, Brand Management, Digital Marketing, Key Performance Indicators (KPIs), Goal Setting

Skills you'll gain: Stakeholder Communications, Customer Insights, Product Management, Growth Strategies, Product Improvement, New Product Development, Product Roadmaps, Innovation, Agile Methodology, Digital Transformation, Customer Engagement, Business Analytics, Data-Driven Decision-Making, Product Testing, Lean Methodologies

Skills you'll gain: Amazon Web Services, Cloud Engineering, Site Reliability Engineering, Amazon Elastic Compute Cloud, Amazon CloudWatch, Cloud-Native Computing, Kubernetes, Systems Engineering, System Monitoring, Serverless Computing, Scalability, Application Performance Management, Performance Testing, Scenario Testing