Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: ASP.NET, Cloud Deployment, Application Deployment, Microsoft Azure, Multi-Tenant Cloud Environments, Cloud Applications, Full-Stack Web Development, User Interface (UI) Design, PostgreSQL, Web Applications, User Interface (UI), Object-Relational Mapping, Database Development, Cloud Services, Database Management, Development Environment, Authentications
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Gemini, Customer Relationship Management, Generative AI, Applied Machine Learning, Big Data, Predictive Modeling, Query Languages, Data Analysis
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Identity and Access Management, Cloud Security, Data Loss Prevention, Data Security, Continuous Monitoring, Payment Card Industry (PCI) Data Security Standards, Role-Based Access Control (RBAC), Encryption, Personally Identifiable Information, Firewall, Network Security, Security Management, Cloud Computing Architecture, Key Management, Virtual Private Networks (VPN), Virtual Networking, Google Cloud Platform
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Generative AI Agents, Prompt Engineering, Generative AI, AI Enablement, AI Product Strategy, Customer experience improvement, Google Cloud Platform, Tool Calling, Organizational Strategy, Innovation, Change Management
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Gemini, Generative AI, Customer Relationship Management, Workflow Management, Big Data, Jupyter, Artificial Intelligence and Machine Learning (AI/ML), SQL, Predictive Modeling, Model Evaluation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Middleware, File Transfer Protocol (FTP), Oracle Databases, Enterprise Architecture, Data Integration, Enterprise Application Management, Integration Testing, Systems Integration, System Testing, Development Testing, Data Import/Export, Functional Testing, Configuration Management, File Management
Mixed · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, Google Workspace, Collaborative Software, Email Automation, Application Deployment, Google Cloud Platform, Data Integration, AI Enablement, Identity and Access Management, Application Programming Interface (API), Productivity Software, OAuth, Calendar Management, Authentications, Configuration Management, Data Store
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Change Management, Organizational Change, Culture Transformation, Gap Analysis, Google Workspace, Employee Training, Training and Development, Business Transformation, Customer Success Management, Organizational Effectiveness, Strategic Communication, Needs Assessment, Stakeholder Engagement, Communication Strategies
Intermediate · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Google Analytics, Digital Marketing, Search Engine Marketing, Web Analytics, Web Analytics and SEO, Google Ads, Online Advertising, Digital Advertising, Marketing Effectiveness, Advanced Analytics, A/B Testing, Applied Machine Learning, MarTech, Marketing Automation, Machine Learning
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Javascript and jQuery, Systems Integration
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Metadata Management, Google Cloud Platform, Cloud Storage, Data Migration, Data Pipelines, Data Processing, Extract, Transform, Load, Data Infrastructure, Big Data, Data Storage, Data Integration, Cloud Management, Automation, Serverless Computing
Beginner · Course · 1 - 3 Months

Skills you'll gain: File Transfer Protocol (FTP), Transaction Processing, Integration Testing, Data Integration, Data Mapping, Data Validation, Test Case, Middleware, Systems Integration, Databases
Mixed · Course · 1 - 4 Weeks